Novotel Canberra

Unfortunately wouldn’t stay at the Novatel due to the limited parking situation. We had to park at the overflow car park and carry our luggage quite a distance to the hotel as there was no availability in the front reception area to drop off our luggage. I had 2 small children and ended up needing to go via the stairs down 2 flights as the lifts were taking longer than 15mins to arrive when we needed to check out. The fire alarm went off at 3am and we were told to await further response regarding evacuation but did not receive further response yet the fire brigade arrived and I believe there was a fire - my children would not go back to sleep as they were waiting for a further announcement to confirm no evacuation required which never came.

Depending which room you stay some (with balconies) can feel contested.We were lucky to get relocated to a bigger room. Comfortable location with street parking options aveilable. The pool did have a strong chlorine smell which I did not like this can be improvement and made more natural options with less chlorine. The food at Novotel was ok pricy with small portions outdoors better options

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I paid for a breakfast-inclusive package for 3 people. The hotel had no record of this inclusion because of a transmission error on your end and forced me to pay an extra $55 at the hotel. I require a partial refund for this overcharge."

Spacious room. The most comfortable bed we have ever slept (overslept) on. Great breakfast. Fabulous pool and gym facilities. So close to city shopping centre. Couldn’t ask for more.

Pool not overly warm, but spa nice and warm. Breakfast buffet was amazing. Hotel very busy (start of school holidays). Always lining up; for reception, for lifts, for breakfast table, for mr coffee machine. Room service fairly reasonable and the halloumi salad was sensational. Parking was fine while in basement (although $35) but when they run out parking elsewhere a pain.

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Good place

Clean

Very pleasant stay. I was overcharged for a breakfast. I phoned the hotel soon after arriving home and the person I spoke to said the overcharge would be corrected and the amount refunded to my credit card.

Great location

Good

This property is in clear need of renovation. Given its branding, reputation and the price we paid, the overall quality and condition of the property fall well below what would reasonably be expected.

Our stay was nice and convenient, especially being within walking distance of the Civic Centre. While the hotel felt a bit old and dated (which is to be expected for the price), the bed was comfortable and the pool area was a real highlight. The cleanliness could have been better, but overall it’s a solid, budget-friendly option for the location.

Great hotel I recommend

Great hotel, breakfast options were good - however the parking options are an absolute nightmare!!! If you’re not a confident person with parking - do not use their car park directly below the hotel - opt for the off site public car park. Parking is extra - they could prob do something about that though. When you consider their offered room ratesz Definitely would return but only on a good room rate !

Nice pool and spa, good breakfast

Location

Pool was Cold and sauna was not working and the spa is cold as ice

The room was spacious and the bed very comfortable. The bathroom was small but adequate and the water pressure for the shower was great. The cupboard doors were slightly chipped. A refresh would improve the room.