Was a perfect little getaway with the kids. Great pool and spa! we loved it. Great food options around and quiet. Only downside was parking, no parks available under and no one would answer the phone to answer where to park. We ended up parking at the city centre and having to hall our stuff to the hotel. Also when we arrived all bags and kids in tow not one person acknowledged us. We ended up doing self check in. Didn’t actually speak to any employees while we were there, which was pretty poor effort on their part.
Clean room, clean and tidy premises, friendly, polite and professional staff, i used self check in and all went well apart from the machine not issuing me keys, but it was still very breezy to get my keys from reception as i did all the preliminary check in and pre auth at the kiosk to the left of reception.
We didnt utilose the breakfast, but my kids used the pool, and although i felt bad for any poeple without kids at the pool, everybody at the hotel pool was so accepting of the school holiday influx of kids in the pool.
We felt very comfortable letting our kids enjoy their time in the pool and NEVER felt that they were being a nuisance. (My kids are quite well behaved but some people dislike happy and rowdy children, which i respect, but makes me feel uncomfortable and uptight if i know)
Id stay again because our stay just felt easy. Thankyou Novotel for an overall lovely experience.