Sofia Balkan Palace

Hotel was in an excellent location. Very nicely styled hotel with very friendly staff. Our room was beautiful. No blind in the bathroom and paint on ceiling in shower peeling off - you would think it would get fixed as an easy one. On first look breakfast appeared to be good - lots of choice and nice looking fruit etc…however most of the hot choices were luke warm. A real shame as something they could sort. Overall I would recommend staying - just be prepared for breakfast not being great

A renovated room but with cockroaches walking all around the floor all night long. Must sleep with lights on and a slipper nearby to hit them as they climb out of the walls. The hotel doesn't have spa or gym, so there isn't much to do. The lobby bar has very small basic menu and they also don't bring out half of ingredients in the menu. Breakfast buffet is good. The check-in and check-out staff are excellent. The hotel is in the central location close to all the good shops and government offices. Would be a decent place if not for the infestation.

The breakfast and the staff were awesome! The location is first rate! I would definitely stay here again

Dirty floor, including visible stains and spill marks; Signs of mould and moisture in the corners of the room; Darkened/dried streaks of liquid on the wall; Scuffed, scratched and stained walls; Torn and worn-out curtains. Receptionist even didn't ask about my stay or for any issues; in the breakfast restaurant the roof was leaking 😒, breakfast was basic, no fresh bakery/pastries...

THE MOST AMAZING LOCATION ONE COULD WISH FOR! EVERYTHING IN SOFIA IS WITHIN WALKING DISTANCE OF THE HOTEL.

Centrally located to main sightseeing areas, and next to Serdika train station which is convenient. Staff not overly friendly or helpful. Room is neat, but dusty in some areas. Had issues with the curtain and bathroom door not being able to be closed. Maintenance was quickly dispatched which was great. He fixed the curtain, but looked at the bathroom door and said 'big job', then walked off. He never came back to fix it the next day. Had an issue with a double booking being made due to a third party website glitch which resulted in me being charged twice for identical bookings made for the same dates. Had alot of issues trying to get refund from the hotel (who were adamant that they weren't going to refund the duplicate booking charge as it was a 'non-refundable' booking. Yes, I understand what this means - however, I'm appalled that a "five" star hotel is so greedy that they chose to keep the small amount (around $210 AUD) for the booking over showing some good will and making an exception when they can clearly see it's been a double booking error by the agency website. Staff at reception NOT HELPFUL at all - they kept giving me the runaround eg. see reservation team, they're not working on weekends, talk to the agency instead etc. Still have not received refund from hotel or agency. This will surely cost the hotel more in lost revenue due to word of mouth & poor reviews from myself in future

Just a fabulous place. Rooms can get a bit warm but shut the curtains and leave the aircon on and it was fine.

The hotel has obviously been renovated in recent times. The bathroom is decent with a good shower and amenities. The bed is very comfortable but one has to be an engineer to navigate the newly installed lighting options. So complicated and some architectural features in the room are dangerous as they can connect with the head. The standard of housekeeping was exceptionally low. Bed was made sloppily. Tissues and water not replaced. Dirty cups left on bedside table and toothpaste smeared over base of mirror. Toilet not cleaned properly. Hallway carpet was obviously NOT vacuumed in the 4 nights we were there. The hotel is situated very well and close to shopping transport and venues. Breakfast was very good and room service delivered fresh milk very quickly to us. However the standard of housekeeping and client relations needs a major restructuring.

Well worth it and in the heart of Sofia.

Decent sized room and good location. Staff friendly. Had issues with electronic system used for lighting and curtains and room was difficult to cool

A lot of the staff doesn't speak Bulgarian. Place feels outdated. Not the luxury experience one would expect from the historical central location, former Sheraton.

I like that the hotel is in a good location. You can walk to many sites easily. The bed is comfortable, the shower is good, but the breakfast was not good. There wasn't a huge selection to choose from.

The hotel is very well located, close to historical places, restaurants, and to the subway. The personnel were very nice, especially Dmitri.

Location

Very impressive building, excellent rooms, central location

The Best location, nice and helpful staff. Restaurant was great too. Delicious food and the Best part the staff all around. I would definitely be recommending and will stay here again when back in December Inshallah.

I expected for a better hotel

On a du changer de chambre pas d’eau chaude !

Good location

I stayed 5 nights in a Deluxe Suite. The location is really central and great as it’s next to the metro which I arrived from the airport for $1 via Line 4. The ancient Serdika ruins are right there as well as many shops. I recommend getting Banitsa and Ayran drink for breakfast down the subways station nearest the hotel. The staff was friendly and helpful to me but I didn’t have to use them much. They did hail a cab for me upon departure which was really nice. The room was clean and well maintained throughout my stay. The bedroom floors are a little dirty so use the slippers they provide and it’s a non issue. Overall, I am fully satisfied with my stay and would come again. The location is perfect.