Clayton Hotel Birmingham

We had a fantastic time at Clayton Hotel Birmingham - my mum wouldn’t stop talking about it for weeks after the trip. Hisham was very friendly and efficient. When checking in, I asked him if we could be allocated a room with a fridge as we had food. He recognised us from previous stays, and upgraded us to a larger, luxurious suite. The breakfast was also lovely. It was clean and well maintained. A member of staff (I believe the manager) also checked to see if we were okay, which we appreciated. Overall, a fantastic stay and looking forward to visiting again in the coming weeks.

The decor of the hotel was gorgeous. The staff were engaging and the cocktails to die for. Breakfast was delicious, so much choice. The room was a good size for a double, well equipped and the whole experience was made even better with its location. Great place to stay. Would definitely stay again

Clean room, friendly staff. Overall pleased.

Modern and contemporary. Room was very clean. Service in the restaurant was great. The young receptionist who checked me out: terrible. No greeting. I gave a greeting. Didn’t get one in return. I gave her my key card and asked for a copy of the Invoice. She didn’t say anything. A simple ‘yes’ would have been enough. Instead she said nothing. Printed it out and handed it to me. She didn’t say thank you or goodbye. She didn’t speak for the entire interaction. Shocking. Other than that it was great. I wish I had personally given her some feedback. entire interaction. Terrible.

Room was clean

Comfort

Enjoyable overnight stay after a business trip to NEC, giving the opportunity to see the city cente.

Haven't stayed in a hotel before where you could so clearly hear every word the people next door were saying. I think our room had an adjoining door and the guests next to us were awake all night talking and seemed to moving things around which was rattling the door constantly waking us up and making us feel uncomfortable. I understand people are free to do whatever they want in hotels it's more than it felt like they normally use had any privacy.

Room heating not working was very cold we call renovation they’re not solf

Comfortable bed, quiet hotel so had a good night’s sleep - the most important thing in a hotel stay. The hotel was close to the train station, shopping and the University. It was a perfect place to stay. Note there is ongoing construction next to the hotel, but we could not hear it in our room.

The poster on the door should have said ‘residents only’ not ‘residence only‘! Bad English shows ignorance.

Cold breakfast an poor bar service and staff that just don’t care

Nice hotel, good location and well priced

Nice sized room. Very helpful staff at desk. Nice looking bar/lounge area.

The room wasnt cleaned from the previous occupant. Only noticed when unpacked. Concierge staff didnt seemed fussed when i went down to change rooms.

Great stay, stay several times a year. Always a lovely hotel.

This was my second stay at the Clayton. I was very apprehensive about staying again, but unfortunately we had a busy few days at BWC Hospital and were limited. The rooms are comfortable and finished to a lovely standard, however looking tired in some places. The tv channels were hit and miss with poor reception. I appreciated the inroom water and the electric fan which was needed due to no inroom AC. The double bed wasn't the most comfortable due to springs bouncing out from the side and across the edges. The offer a child bed rail would have been great, considering it's a family room these things should be thought about. Breakfast was a let down again. The cooked breakfast options were not great. The mushrooms where overly seasoned, very salty and almost inedible. The black pudding was extremely overcooked and dry and once again the bacon was chewy. I didn’t have breakfast on the last day of our stay because it was very off putting. The entrance to the hotel was only accessible via going around the outside which wasn't very well sign posted. The outside wall on the street of the hotel had a very strong and unpleasant smell of urine, which seems to be the normal thing to the area. Accessing the hotel with a special needs buggy was a little off putting. The button to do the electric door didn't work and it took waiting for someone to come open the fire exit door to let us in. It's a convenient location but definitely needs some improvements.

Decent hotel. Parking is a nightmare as it central Brum and took me 45 mins driving to get into bull ring area parking. Hotel apparently validated my ticket for parking, which should have given me a discount, yet I was still charged £20 when paying for parking… so be wary of this as it was too far to walk back and complain after

Staff conduct was not of the standards i expected for an expensive hotel

Nice stay room was a little dark but lovely.