IDR | EN
Deals
For Business
Support
Bookings
Log In
Register
Hotels
Flights
Trains
Whoosh
Bus & Travel
Airport Transfer
Car Rental
Things to Do
More

The Palace Hotel

Hotels
Finding rooms for you...
7,2
/10
Pleasant
1.001 reviews

What Guests Say About Their Stay

Rosa

10,0
/ 10
Lovely hotel, really nice rooms and amazing view of Southend pier. Very nice friendly staff. My only negative point is that breakfast is overpriced and cold be improved. Would definitely still go back though!

Prabhjot

10,0
/ 10
Was Nice stay for 2 nights. 24 hrs access to the reception. Had a nice seafront view luxury bedroom . 10/10 . Staff was polite n nice. Thanks the palace hotel for your serving will visit again

Ingrid

10,0
/ 10
Love the staff, the proximity to beach and shops. Had to stay 3 more nights because flight was cancelled and it was no problem for them
In the Area
See Map
Church Road, Southend-on-Sea, England, SS1 2AL

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Park Inn By Radisson Palace The Palace Hotel is located in area / city Southend-on-Sea. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More

What's around The Palace Hotel

Church Road, Southend-on-Sea, England, SS1 2AL
Discover More Places
Lobby The Palace Hotel
Others 2 The Palace Hotel

Discover More About The Palace Hotel

General
Near Southend Pier

Location
When you stay at The Palace Hotel in Southend-on-Sea, you'll be by the sea, within a 10-minute walk of Southend Pier and Adventure Island. This beach hotel is 0.5 mi (0.8 km) from Rendezvous Southend Casino and 0.6 mi (1 km) from Sealife Adventure.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Southend Pier - 0.4 km / 0.3 mi
Adventure Island - 0.5 km / 0.3 mi
Southend Cliff Gardens - 0.5 km / 0.3 mi
Three Shells Beach - 0.5 km / 0.3 mi
Southend Pier Museum - 0.6 km / 0.4 mi
Lost City Adventure Golf - 0.6 km / 0.4 mi
Southend Beach - 0.6 km / 0.4 mi
Rendezvous Southend Casino - 0.7 km / 0.5 mi
Sealife Adventure - 0.9 km / 0.6 mi
Genting Casino - 1.1 km / 0.7 mi
Southchurch Hall - 1.2 km / 0.7 mi
Beecroft Art Gallery - 1.3 km / 0.8 mi
Southend-on-Sea City Hall - 1.3 km / 0.8 mi
Prittlewell Priory - 1.4 km / 0.9 mi
Southchurch Park - 1.4 km / 0.9 mi

The nearest airports are:
London (SEN-Southend) - 4.8 km / 3 mi
London City Airport (LCY) - 60.2 km / 37.4 mi
Stansted Airport (STN) - 79.8 km / 49.6 mi

The preferred airport for The Palace Hotel is Stansted Airport (STN).

Facilities
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Southend-on-Sea? This hotel has 3767 square feet (350 square meters) of space consisting of conference space and meeting rooms.

Dining
Grab a bite to eat at Pier View, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee. Children aged 12 and younger eat free breakfast.

Rooms
Stay in one of 137 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

All facilities in The Palace Hotel

Bar, Cafe and Lounge The Palace Hotel
Bar, Cafe and Lounge
Fitness Center The Palace Hotel
Fitness Center
Functional Hall The Palace Hotel
Functional Hall
Common Space The Palace Hotel
Common Space
Lobby The Palace Hotel
Lobby

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms

General

  • Banquet
  • Ballroom
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

Things to Do

  • Outdoor facilities
  • TV lounge

Sports and Recreations

  • Fitness center
  • Billiard

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
11:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
Read All

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 11:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palace Hotel
137
Number of floors in The Palace Hotel
5
Another facilities in The Palace Hotel
Laundry service, Wedding service, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked question in The Palace Hotel

What are available facilities at The Palace Hotel?
There are top facilites at The Palace Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Palace Hotel?
The standard check-in time at The Palace Hotel is starting from 11:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Palace Hotel provide breakfast?
Yes, The Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palace Hotel?
The Palace Hotel is a 3.0-star hotel.
How many floors does The Palace Hotel have?
The Palace Hotel has 5 floors.
See All

More Reviews from Other Guests in The Palace Hotel

Overall Ratings & Reviews The Palace Hotel

Traveloka (1)
Other sources (1.000)
7,2
Pleasant
From 1.000 reviews
Cleanliness

6,8

Room Comfort

7,2

Service and Facilites

8,0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palace Hotel

Number of reviews per page
20
40
Top reviews
Sanaz
icon-
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good value for money. Large rooms. No parking though.
Jamie
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Basic clean rooms but fine if you are planning on being out most of the time. Family room was spacious with a great view of the pier. Excellent location for seafront attractions and high st shops. We ate breakfast in Tomassi's which is 3min walk away. Decent hotel
Andy
icon-with Partner
with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Tired hotel. Disinterested staff especially reception which was frankly dreadful. What could be a wonderful hotel in a fantastic location is way overpriced and average. You can't check in until 3pm but have to be out by 11am. Lastly the breakfast is at best average. There's a cafe down the road on the seafront that does a better breakfast.
Read More
Rosa
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely hotel, really nice rooms and amazing view of Southend pier. Very nice friendly staff. My only negative point is that breakfast is overpriced and cold be improved. Would definitely still go back though!
Lesley
icon-
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good value great breakfast
Gugulethu
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely location,staff friendly and helpful
Prabhjot
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Was Nice stay for 2 nights. 24 hrs access to the reception. Had a nice seafront view luxury bedroom . 10/10 . Staff was polite n nice. Thanks the palace hotel for your serving will visit again
anita
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I have booked Seaview room. It was excellent. Came with balcony. Loved it.
Yasmine
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The rooms were clean, the staff were very nice, however the whole hotel needs a remodel. The carpets in rooms were very old. Breakfast was ok.
Aaron
icon-Friends and Family with Friends
Friends and Family with Friends
2,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

TV’s didn’t work, 2 different sized beds put together. Bothe very uncomfortable.
Ingrid
icon-Leisure
Leisure
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Love the staff, the proximity to beach and shops. Had to stay 3 more nights because flight was cancelled and it was no problem for them
Elias
icon-with Partner
with Partner
8,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

One night stay all good.
Bushra
6,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

As a regular bi annual customer of this hotel for so many years. I was disappointed with the breakfast menu. My child is autistic. They remember where everything was. They did not enjoy at all. The cheese selection was gone. No fresh bread. Least selection of pastries. No fruits. What a disaster and disappointment. Moreover the three room cards which were given to us. They keep falling apart. Did not work with in 1/2 an hour of llcoming to room. Got then redone at reception. Yet again they fail to open the door with in two hours of redoing them. I m sooo much disappointed first time in ever staying history at this place. Not looking forward to book anytime soon. I will be looking into next door, Royal hotel to stay in.
Read More
Hossein
icon-with Children
with Children
2,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel had no parking and was extremely dirty. The room was filthy, the toilet wasn’t working, there was hair on the beds, the carpet was very dirty, and there was even a pin on the floor that injured my daughter’s foot. They charged extra for a larger room and for a sea view, but gave us a room with a blocked window where nothing could be seen. When we complained, they refunded our money. This was the worst hotel I’ve ever seen—charging 5-star prices with no service. Even if it were free, we would never return.
Read More
Anthony
icon-with Partner
with Partner
6,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The reception area had a weird smell. The bedroom carpets were disgusting with stains that looked like blood on them. The staff was friendly but didn't ask about our stay or seemed bothered when checking out. Overall they need a big look at their rooms cleanliness.
Sebastian
icon-with Partner
with Partner
6,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Not really clean …. Nasty view.. we didn’t like it
Hannah
icon-with Children
with Children
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Amazing location and the staff go above and beyond. The carpets definitely need updating throughout the hotel as had some bleach stains on them but the bedding was fresh and clean, as were the toilet/bathroom areas and the food was great.
Scott
icon-with Partner
with Partner
10,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Clean, WIFI was excellent the view was amazing and the room was massive
Stephen
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great stay
Lilia
icon-with Partner
with Partner
2,0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Southend-on-Sea
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)

Overall Ratings & Reviews The Palace Hotel

Traveloka (1)
Other sources (1.000)
7,2
Pleasant
From 1.000 reviews
Cleanliness

6,8

Room Comfort

7,2

Service and Facilites

8,0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palace Hotel

Number of reviews per page
20
40
Top reviews
Sanaz
icon-
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good value for money. Large rooms. No parking though.
Jamie
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Basic clean rooms but fine if you are planning on being out most of the time. Family room was spacious with a great view of the pier. Excellent location for seafront attractions and high st shops. We ate breakfast in Tomassi's which is 3min walk away. Decent hotel
Andy
icon-with Partner
with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Tired hotel. Disinterested staff especially reception which was frankly dreadful. What could be a wonderful hotel in a fantastic location is way overpriced and average. You can't check in until 3pm but have to be out by 11am. Lastly the breakfast is at best average. There's a cafe down the road on the seafront that does a better breakfast.
Read More
Rosa
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely hotel, really nice rooms and amazing view of Southend pier. Very nice friendly staff. My only negative point is that breakfast is overpriced and cold be improved. Would definitely still go back though!
Lesley
icon-
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good value great breakfast
Gugulethu
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely location,staff friendly and helpful
Prabhjot
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Was Nice stay for 2 nights. 24 hrs access to the reception. Had a nice seafront view luxury bedroom . 10/10 . Staff was polite n nice. Thanks the palace hotel for your serving will visit again
anita
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I have booked Seaview room. It was excellent. Came with balcony. Loved it.
Yasmine
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The rooms were clean, the staff were very nice, however the whole hotel needs a remodel. The carpets in rooms were very old. Breakfast was ok.
Aaron
icon-Friends and Family with Friends
Friends and Family with Friends
2,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

TV’s didn’t work, 2 different sized beds put together. Bothe very uncomfortable.
Ingrid
icon-Leisure
Leisure
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Love the staff, the proximity to beach and shops. Had to stay 3 more nights because flight was cancelled and it was no problem for them
Elias
icon-with Partner
with Partner
8,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

One night stay all good.
Bushra
6,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

As a regular bi annual customer of this hotel for so many years. I was disappointed with the breakfast menu. My child is autistic. They remember where everything was. They did not enjoy at all. The cheese selection was gone. No fresh bread. Least selection of pastries. No fruits. What a disaster and disappointment. Moreover the three room cards which were given to us. They keep falling apart. Did not work with in 1/2 an hour of llcoming to room. Got then redone at reception. Yet again they fail to open the door with in two hours of redoing them. I m sooo much disappointed first time in ever staying history at this place. Not looking forward to book anytime soon. I will be looking into next door, Royal hotel to stay in.
Read More
Hossein
icon-with Children
with Children
2,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel had no parking and was extremely dirty. The room was filthy, the toilet wasn’t working, there was hair on the beds, the carpet was very dirty, and there was even a pin on the floor that injured my daughter’s foot. They charged extra for a larger room and for a sea view, but gave us a room with a blocked window where nothing could be seen. When we complained, they refunded our money. This was the worst hotel I’ve ever seen—charging 5-star prices with no service. Even if it were free, we would never return.
Read More
Anthony
icon-with Partner
with Partner
6,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The reception area had a weird smell. The bedroom carpets were disgusting with stains that looked like blood on them. The staff was friendly but didn't ask about our stay or seemed bothered when checking out. Overall they need a big look at their rooms cleanliness.
Sebastian
icon-with Partner
with Partner
6,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Not really clean …. Nasty view.. we didn’t like it
Hannah
icon-with Children
with Children
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Amazing location and the staff go above and beyond. The carpets definitely need updating throughout the hotel as had some bleach stains on them but the bedding was fresh and clean, as were the toilet/bathroom areas and the food was great.
Scott
icon-with Partner
with Partner
10,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Clean, WIFI was excellent the view was amazing and the room was massive
Stephen
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great stay
Lilia
icon-with Partner
with Partner
2,0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Read More
Number of reviews per page
20
40