The Queens Hotel

Always good when we stay here. Consistent and never any issues

The hotel overall was really nice and aesthetically pleasing. We didn’t get to try the restaurants unfortunately, but they looked lovely. My only two complaints were 1) the room was freezing and didn’t warm up at all, even with the temperature set to the highest, and 2) our checkout experience. We got back to the hotel very late after being out for the night (around 6am) and didn’t get to sleep until 7:30, so we missed our alarm, completely our own fault. However, a staff member knocked (the same staff member that checked me in, on my own at 5pm) and then let himself into the room before I could even get out of bed to answer. As I had checked in alone, he had no way of knowing who was inside, which made it feel very inappropriate. He could also see we hadn’t checked out yet, and I had a DND sign on the door. He didn’t apologise either. I apologised and explained we had overslept and would be 10 minutes, but he knocked again shortly after, which was frustrating while I was rushing. When I mentioned I was tidying up, he said, “that’s what the cleaners are for.” I understand that, but there was rubbish everywhere and it was very untidy and I would never leave a room messy regardless. I would stay here again, but staff should not enter rooms when guests haven’t checked out. It felt unprofessional, and I’ve never experienced this anywhere else.

Great building and decor and ideal for the station.

Beautiful hotel. Lovely overnight stay. Such a comfy bed. Choice of pillows and black out curtains. Highly recommend

Arrived around 9.00pm having checked in online as requested; reception staff were not very welcoming and handed me a key card to access room. No information about breakfast - we had emailed to say we were arriving late and asked about food option. No reply. Key card didn’t

We needed a hotel for an overnight stay. For the price that we paid we were not impressed. Hotel not as luxurious as we had expected and required updating. Staff were also not friendly or welcoming.

Bluetooth key app wouldn’t work, room tiny, very old windows that whistled, no telephone in room, sink blocked with hairs! Reception area nice but that’s the only positive

I do not dislike pets but I do object to dogs under the tables in the restaurant. My friend is allergic and we had to move tables due to this situation arising. It’s unacceptable! Also breakfast was served 7.30-9.30 but at 9.25 everything was being cleaned away and some guests arriving at this time were not offered specialist milks or hot food. Unacceptable really. My friend and I were in the breakfast room by 9.10am and so were well fed. However we were not allowed to take our hot drinks into the lounge and they were poured into paper cups. Not had this experience before. The rooms were very comfortable no problems at all in that respect.

T

Great stay ..only downside was there was no mirror in the room to get ready .only in the bathroom so doing my hair with the straightener was a nightmare.

Great location staff always very good hotel always warm and clean everything you need

Nothing

Hotel was nice and clean but windows are single glaze with shutter. I found the bathroom a bit cold and breeze.

Nice but tired looking.

All good as usual.

Lovely hotel. Perfect location, very clean with helpful staff

We arrived and had been upgraded, the room was lovely, huge queen bed lovely decor. The breakfast was amazing lots of choice in a stunningly decorated dining room. Perfect.

Good location -- especially if taking the train,

Had a nice time

Polite staff, lovely comfortable and clean room. Great location close to station, shops and bars restaurants. A very grand hotel which made the stay extra special.