Luxury Hotels in Gading Serpong, Tangerang

Over all OK. Room clean but amenities need upgrade.

- They said all room are a none smoking room, but my room feels like I sleep in an ashtray.- The room missing a lamp cap, and it make us difficult to get some sleep. Call them at 19:00 to ask them to bring a cap. They said they will ask House Keeping get it fix. They came after 30 or 40 minutes, but only to said that it 's not supposed to be Housekeeping. They will page the Engineer. And no one ever came back. So, we take off the bulb from the socket.- During check out, they have not give back the deposit already ask me to sign the receipt. I have to push back and said I will sign when I have received the money back-as the receipt is saying that I have received them back.- Still during check out, they check the room and ask about the lamp cap. The one thing I have been complaining about, and they ask where it is. So sad with the hotel service.

Clean accommodation, but its kind of noisy from the vehicles passing by, hence its located in the side of main road.

It was good, the room was comfortable. Unfortunately the facility could be better. I did not get any news that some parts of the hotel were still on renovations. The pool was mildly dirty and the lighting wasn't as advertised. Could do better.

Very clean room and great service.

Good location, nice spacious room, choose for non smoking room but the room smells like cigarettes. Need more improvement in cleanliness.

Comfortable, feel good, and of course I'm happy.

The receptionist communication skills is inadequate, needs upskilling. Room quality is poor and worse than it looks in the picture, the bedroom is humid, moldy, the shower room do not have toilet tissue, no glass for drink and is not quickly dry, no exhauster, I felt silly to have ordered a room from the app at this guest residence without checking or seeing it first. I stay only one night although order it for 2 night stay.

Love the room. The ambience and colour is luxurious. The bathtub is large. Breakfast is great with many choices. The bed is big and comfy. Perfect for honeymoon and special occasion. 🥰.