What do past guests say about FOX Hotel Gorontalo?

FOX Hotel Gorontalo is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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FOX Hotel Gorontalo

Name: FOX Hotel Gorontalo
Address: Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114, Jl. Sultan Botutihe No. 88, Gorontalo, 90114, Indonesia
Rating: 8.9

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8,9

/10

Exceptional

723 reviews

What Guests Say About Their Stay

Minartimobonggi

10,0

/ 10

Luxurious hotel, fragrant, comfortable, spacious rooms and very strategic to the city center.

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B***a

10,0

/ 10

I was very satisfied with my stay at the FOX Hotel Gorontalo. The hotel's strategic location is directly connected to a shopping center, making it easy for guests to shop and find food. My room was clean, comfortable, and fully equipped. The hotel staff was very friendly, polite, and responsive in assisting guests with all their needs. Hotel facilities, such as the swimming pool, fitness center, and restaurant, are well-maintained, adding to the comfort of your stay.

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A***a

10,0

/ 10

The staff was very friendly, good service, good room, and good food. Thank you

A***a

10,0

/ 10

The staff was very friendly, good service, good room, and good food. Thank you

L***s

10,0

/ 10

Economical price, and the facilities are very satisfying, thank you Fox Hotel, especially all the employees are very kind and friendly.

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In the Area

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Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114

Main Facilities

This accommodation offers:

Outdoor pool

Laundry service

Fitness center

Restaurant

Elevator

ATM/Banking

24-hour Receptionist

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named Hotel Citimall Gorontalo Staying at FOX Hotel Gorontalo is a good choice when you are visiting East Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around FOX Hotel Gorontalo

Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114

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Discover More About FOX Hotel Gorontalo

note: hotel was previously named Hotel Citimall Gorontalo

Location
Staying at FOX Hotel Gorontalo is a good choice when you are visiting East Kota.

About FOX Hotel Gorontalo

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from FOX Hotel Gorontalo exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

FOX Hotel Gorontalo is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at FOX Hotel Gorontalo.

All facilities in FOX Hotel Gorontalo

Facility

Outdoor pool

Swimming Pool

Fitness Center

Lobby

Exterior

Bedroom

Things to Do

Fitness center
Outdoor pool

Connectivity

LAN Internet

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business center
Meeting facilities

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service

Nearby Facilities

ATM/Banking
Hair salon
Supermarket

Accommodation Policy & General Information in FOX Hotel Gorontalo

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
All special request are subject to availability Upon arrival

Additional Policy

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at FOX Hotel Gorontalo	176
Number of floors in FOX Hotel Gorontalo	11
Another facilities in FOX Hotel Gorontalo	Fitness center, Outdoor pool, LAN Internet, Parking, Elevator

Frequently asked question in FOX Hotel Gorontalo

What is normal check-in & check-out time at FOX Hotel Gorontalo?

The standard check-in time at FOX Hotel Gorontalo is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of FOX Hotel Gorontalo?

FOX Hotel Gorontalo is a 4.0-star hotel.

How many floors does FOX Hotel Gorontalo have?

FOX Hotel Gorontalo has 11 floors.

How many rooms are available at FOX Hotel Gorontalo?

FOX Hotel Gorontalo has 176 rooms in total.

Does FOX Hotel Gorontalo provide parking?

Yes, FOX Hotel Gorontalo provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in FOX Hotel Gorontalo

Overall Ratings & Reviews FOX Hotel Gorontalo

Traveloka (711)

Other sources (12)

9,0

Exceptional

From 711 reviews

Provided by travelers on

Cleanliness

8,7

Room Comfort

8,7

Meal

8,7

Location

9,1

Service and Facilites

8,7

People often mention about FOX Hotel Gorontalo

All

Distance to City Center (72)

Staff Friendliness (71)

Accessibility (70)

Bedroom (70)

Ambiance (67)

Bathroom (66)

Room Space (53)

Hotel Area (53)

Surroundings (51)

Taste (47)

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Traveler Reviews FOX Hotel Gorontalo

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Customer reviews

nazwa s. r.

10,0

/10

Reviewed 2 week(s) ago

The hotel staff is friendly and the facilities are okay.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Fox Hotel Gorontalo would like to express our gratitude for your positive review. We greatly appreciate your compliments on our friendly staff and high standards of cleanliness. Our excellent location near the city center is one of our advantages, facilitating the travel of all our guests. We hope to welcome you back to our hotel again. Sincerely, General Manager

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Verified Traveler

Leisure

10,0

/10

Reviewed 2 week(s) ago

Always subscribe to stay here.

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Accommodation's Reply

05 Nov 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for your positive review and continued support of Fox Hotel. We are committed to providing you with the best possible service and hope to see you again in the future. Sincerely, General Manager

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Memeotics

10,0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly, the hotel is clean.

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Accommodation's Reply

27 Oct 2026

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Minartimobonggi

Staycation

10,0

/10

Reviewed 5 week(s) ago

Luxurious hotel, fragrant, comfortable, spacious rooms and very strategic to the city center.

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Accommodation's Reply

27 Oct 2026

Dear Mr. Minarti Mobongi, This is a message from Fox Hotel Gorontalo: "Thank you so much for your wonderful review! We are delighted that you enjoyed your luxurious, comfortable, and fragrant stay and appreciated the spacious rooms and amenities. Our excellent location in the heart of the city is designed to facilitate easy access for all guests. We are honored to have provided you with the best service. We look forward to welcoming you back on your next visit!" Sincerely, The General Manager

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D***a

9,4

/10

Reviewed 5 week(s) ago

The service is good, clean and comfortable, thank you.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Greetings from Fox Hotel Gorontalo. Thank you for taking the time to write such a wonderful review. We are delighted to hear that our rooms were clean and our team's service made you feel comfortable. We hope to welcome you again in the future. Sincerely, The General Manager

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D***i

Business

8,3

/10

Reviewed 6 week(s) ago

The bathroom needs renovation because many of the sanitary ware is malfunctioning. In room 1022, the shower no longer works properly. The air conditioning in the room isn't cold enough.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to review and provide feedback regarding your stay at our hotel. We sincerely apologize for the inconvenience you experienced during your stay in room 1022. The hygiene issues in the bathroom, such as the malfunctioning shower and insufficient air conditioning, are of paramount importance to our management. We have forwarded your feedback directly to our engineering and housekeeping teams for immediate repairs and a thorough inspection of the room to ensure all amenities are fully functional. Your comfort and the comfort of all our guests are our top priority. We sincerely hope you will have the opportunity to welcome you back in the future, and we will strive to provide you with even better services and facilities. Sincerely, The General Manager

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Sugeng P.

10,0

/10

Reviewed 7 week(s) ago

Nice room and suitable for staycation

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Fox Hotel Gorontalo extends a warm welcome. Thank you so much for your positive review! We are delighted to know that this was the perfect place for your family vacation. Your comfort and happiness are our top priority. We look forward to welcoming you and your family back on your next holiday! Sincerely, The General Manager

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Winda P. Y.

Staycation

8,5

/10

Reviewed 7 week(s) ago

Very suitable for family vacation.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Greetings from Fox Hotel Gorontalo. Thank you for taking the time to write a review. We are proud to have been a part of your family's special vacation. We are committed to maintaining the highest standards of facilities and services for your comfort and that of your family. We hope to welcome you and your family back for your next holiday. Sincerely, The General Manager

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F***i

10,0

/10

Reviewed 7 week(s) ago

Nice, clean, and comfortable for families.

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1 people find it helpful

Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you so much for your positive review! We are delighted to hear that our accommodations were ideal for your family vacation. Your comfort and enjoyment are our top priority. We look forward to welcoming you and your family back for your next holiday! Sincerely, The General Manager

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P***i

8,5

/10

Reviewed 8 week(s) ago

The hotel is in a strategic location.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Fox Hotel Gorontalo extends its warmest greetings. We sincerely thank you for your positive review and excellent rating. We are delighted to hear that you were satisfied with the hotel's convenient location and your trip. We hope to welcome you back to Fox Hotel again on your next trip. Sincerely, The General Manager

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i***i

Leisure

10,0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly, can help me in booking a room through the app.

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you very much for your review and your trust in Fox Hotel. We are delighted to hear that you were satisfied with our services and comfortable accommodations. For your next stay, we recommend using our hotel app for easier and faster room booking. Simply download the app or visit our website to your mobile device to enjoy exclusive benefits and easily select your room type. If you encounter any problems or have any questions during the booking process, please contact us. Thank you, General Manager.

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I***i

8,5

/10

Reviewed 9 week(s) ago

☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Warm regards from Fox Hotel Gorontalo. Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again! 🤗 Sincerely, The General Manager

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M***E

Business

9,7

/10

Reviewed 9 week(s) ago

Delicious food, comfortable rooms, a cool atmosphere, and close to all access points.

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1 people find it helpful

Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you very much for your positive review and rating. We are delighted to know that our food service, room comfort, atmosphere, and accessibility met your expectations during your stay. Your satisfaction and comfort are our top priority. We look forward to welcoming you back on your next stay. Sincerely, The General Manager

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Patricia T. H.

Leisure

8,5

/10

Reviewed 9 week(s) ago

The hotel staff is friendly. The rooms are old-fashioned but spacious. The toilets leaked, but they're still quite acceptable for a short break. The mall is right next door, making it easy to get something to eat or do.

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Accommodation's Reply

03 Sep 2026

Dear Ms. Patricia, Sincerely, Fox Hotel Gorontalo. On behalf of the entire Fox Hotel Gorontalo team, we would like to express our sincere gratitude for choosing to stay with us. We were delighted to welcome you as our guest. We apologize for any inconvenience you may have experienced regarding the amenities in our room. Your feedback will be used to improve our services. We especially appreciate your suggestion regarding the addition of a shopping area (mall). We hope this will make your stay even more comfortable. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another memorable experience. Sincerely, The General Manager

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Patricia T. H.

Leisure

8,5

/10

Reviewed 9 week(s) ago

The hotel staff is friendly. The rooms are old-fashioned but spacious. The toilets are leaking. But it's quite acceptable for a short stay. The mall is right next door, making it easy to get something to eat or do.

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Accommodation's Reply

03 Sep 2026

Dear Ms. Patricia, With our deepest respect from Fox Hotel Gorontalo, on behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. We were delighted to welcome you as our guest. We apologize for any inconvenience you may have experienced regarding the amenities in our room. Your feedback will be incorporated into our evaluation process. We also appreciate your comment about the possibility of adding a shopping area (shopping mall). We hope this will make your stay even more comfortable. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back again for another memorable experience. Sincerely, The General Manager

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D***y

Business

9,4

/10

Reviewed 10 week(s) ago

Comfortable, clean, fragrant, delicious breakfast.

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1 people find it helpful

Accommodation's Reply

01 Sep 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your valuable experience. We greatly appreciate your positive review of our hotel. We hope our services and facilities will make you want to visit us again. We look forward to welcoming you back soon. Sincerely, The General Manager

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Juergen G. J. M.

7,9

/10

Reviewed 10 week(s) ago

The bathroom wasn't very clean, and the fixtures were outdated.

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Accommodation's Reply

27 Aug 2026

Dear Mr. Jürgen, Greetings from all the staff at Fox Hotel Gorendale. Thank you very much for choosing to stay with us at Fox Hotel Gorendale. Your stay is our top priority, and we apologize for any inconvenience you may have experienced or for not being able to meet your expectations. We take your feedback and requests very seriously and will do our best to resolve any issues. Please contact us if you have any further comments or suggestions. Your satisfaction is our utmost priority, and we will strive to make sure you are satisfied again on your next stay. Thank you for your valuable feedback. We will do our best to provide better service in the future. Thank you, General Manager

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A***y

9,4

/10

Reviewed 12 week(s) ago

The location is very strategic and comfortable.

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Accommodation's Reply

27 Aug 2026

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L***s

8,5

/10

Reviewed 13 week(s) ago

The view is nice. The downsides are that there's no iron, the TV doesn't broadcast, and the soundproofing isn't good. You can hear the sound of someone repairing the pipes in the middle of the night, which is very disturbing. The food is so far so good. The bathroom in the pool smells of urine. But I'm happy, thank you.

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Accommodation's Reply

27 Aug 2026

Dear Valued Guest, This is Columbia Fox Hotels. Thank you very much for your valuable feedback. Your stay at Columbia Fox Hotels is very important to us, and we regret that we were unable to meet your expectations. We apologize for any inconvenience caused. We take all our guests' feedback and requests very seriously and will do our best to resolve any issues. Please contact us if you have any further comments or suggestions. Your satisfaction is our top priority, and we will strive to improve the quality of our service. We hope to welcome you back in the future. Thank you for your valuable feedback. We will do our best to provide you with better service in the future. Thank you, General Manager.

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H***y

Business

8,5

/10

Reviewed 13 week(s) ago

To the male receptionist, please be more careful. There was a key error on the third floor, but I was able to get into the second floor room. Hopefully, someone will have a more thorough experience.

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Accommodation's Reply

01 Sep 2026

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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