What do past guests say about Hotel Tugu Malang?

Hotel Tugu Malang is well-known for its Cleanliness, Location, Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Tugu Malang

Name: Hotel Tugu Malang
Address: Jl. Tugu no. 3, Klojen, Malang, Jawa Timur, Indonesia, 65119, Jl. Tugu no. 3, Jawa Timur, 65119, Indonesia
Rating: 9.1

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9,1

/10

Exceptional

669 reviews

What Guests Say About Their Stay

Robin A.

10,0

/ 10

Wonderful experience at Tugu Hotel! Staff was awesome, the place is just magic, and very close to everything to do in Malang city center. Thank you!!

M***i

10,0

/ 10

The hotel is clean, the food is delicious, the staff are friendly and the service is incredibly good.

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Verified Traveler

10,0

/ 10

Beautiful and pretty hotel. I stay here often. Safe. Centrally located. All the food is delicious. There's a Melati bakery. All the bread is delicious too. The staff is friendly and kind.

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Verified Traveler

10,0

/ 10

Always a pleasure to stay at Hotel Tugu Malang. Besides being conveniently located and close to the city center, the staff are very friendly and the food is delicious. There's free tea time every afternoon, so you can try mini-sized traditional snacks while enjoying tea or coffee on the second-floor terrace overlooking the Tugu Malang Roundabout. If you don't want to leave the hotel, you can still explore the hotel's interior, which is steeped in Javanese-Colonial-Chinese culture. There's a large collection of antiques and paintings neatly arranged inside the hotel, like being in a museum, but with a more comfortable feel.

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Verified Traveler

10,0

/ 10

The hotel staff is very friendly, very helpful, the hotel atmosphere is very elegant and comfortable.

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In the Area

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Jl. Tugu no. 3, Klojen, Malang, Jawa Timur, Indonesia, 65119

Main Facilities

This accommodation offers:

Outdoor pool

Children pool

Laundry service

Parking

Airport transfer

Restaurant

Luggage storage

Garden

Hotel Tugu Malang is a 5-star hotels that has been welcoming guests since 1990. The accommodation went through a renovation in 2014. Hotel Tugu Malang is part of Tugu Hotels under Tugu Hotels Group. There are 49 rooms spread across 3 floors.

What's around Hotel Tugu Malang

Jl. Tugu no. 3, Klojen, Malang, Jawa Timur, Indonesia, 65119

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General Information

Location

Located at Jl. Tugu no. 3 in Malang, Indonesia. Those looking to explore will find Pesanggrahan, Vihara Dharma Mitra, and Kepanjen Museum 'Dharma Wiyata' nearby.

Facilities & Amenities

Hotel Tugu Malang has Outdoor pool, Children pool, Laundry service, Parking, Airport transfer, and more.

Business Facilities

For guests traveling for work, Hotel Tugu Malang has Conference room and Meeting facilities available.

Dining

Guests can stop by the café.

Contact

Email: bagus@tuguhotels.com
Phone number: +62341363891
Website: www.tuguhotels.com

All facilities in Hotel Tugu Malang

Facility

Outdoor pool

Children pool

Others

Shuttle Service

Trains station pickup

Nearby Facilities

Beauty salon
Grocery store
Supermarket
ATM/Bank
Hair salon

Activity & Leisure

Massage
Garden
Library
Outdoor pool
Spa

Travelling with Companions

Highchairs
Babysitting

Transportation

Car hire
Airport transfer
Bicycle hire
Valet parking
Secure parking

Accommodation Facilities

Car park
Smoking area

Guest Services

Luggage storage
Porter
Express check-out
Newspaper stand
Concierge
Bellboy service
Newspaper in lobby
Wedding service
Laundry Service
Tours
Currency exchange
Express check-in
24-hour security
Doorman
24-hour front desk

Public Facilities

Safety deposit box
Coffee shop
Room service
Restaurant

Family & Kids

Children's club
Children's pool

Accessibility

Accessible parking

Connectivity

LAN Internet access
Wi-Fi in public areas

Business Facilities

Photocopier
Conference room
Meeting facilities

Accommodation Policy & General Information in Hotel Tugu Malang

Smoking

Smoking is prohibited in the accommodation.

Pets

Pets are not allowed in the accommodation.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Hotel Tugu Malang	49
Number of floors in Hotel Tugu Malang	3
Another facilities in Hotel Tugu Malang	Trains station pickup, Beauty salon, Grocery store, Supermarket, ATM/Bank

Frequently asked question in Hotel Tugu Malang

What is normal check-in & check-out time at Hotel Tugu Malang?

The standard check-in time at Hotel Tugu Malang is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Hotel Tugu Malang?

Hotel Tugu Malang is a 5.0-star hotel.

How many floors does Hotel Tugu Malang have?

Hotel Tugu Malang has 3 floors.

How many rooms are available at Hotel Tugu Malang?

Hotel Tugu Malang has 49 rooms in total.

Does Hotel Tugu Malang provide airport transfer?

Yes, Hotel Tugu Malang provides airport transfer upon request. Please contact the hotel directly for more information.

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More Reviews from Other Guests in Hotel Tugu Malang

Overall Ratings & Reviews Hotel Tugu Malang

Traveloka (495)

Other sources (174)

9,0

Exceptional

From 495 reviews

Provided by travelers on

Cleanliness

9,3

Room Comfort

9,2

Meal

9,1

Location

9,3

Service and Facilites

9,3

People often mention about Hotel Tugu Malang

All

Staff Friendliness (43)

Surroundings (35)

Ambiance (35)

Hotel Area (34)

Distance to City Center (33)

Bathroom (32)

Bedroom (30)

Taste (29)

Variety (28)

In-house Restaurant (27)

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Traveler Reviews Hotel Tugu Malang

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Customer reviews

Robin A.

Leisure

10,0

/10

Reviewed 6 week(s) ago

Wonderful experience at Tugu Hotel! Staff was awesome, the place is just magic, and very close to everything to do in Malang city center. Thank you!!

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M***i

Business

10,0

/10

Reviewed 10 week(s) ago

The hotel is clean, the food is delicious, the staff are friendly and the service is incredibly good.

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Verified Traveler

Business

10,0

/10

Reviewed 15 week(s) ago

Beautiful and pretty hotel. I stay here often. Safe. Centrally located. All the food is delicious. There's a Melati bakery. All the bread is delicious too. The staff is friendly and kind.

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Ester S. S.

Staycation

8,5

/10

Reviewed 16 week(s) ago

The best staycation in Malang! Super strategic location, close to everything, and if you want to jog in the morning, just cross the street to Tugu Malang ☺

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Verified Traveler

Staycation

10,0

/10

Reviewed 18 week(s) ago

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1 people find it helpful

L***a

Leisure

8,4

/10

Reviewed 24 week(s) ago

The room I got was very yellow. The bathroom had a high bathtub, making it dangerous to get in and out of the shower. The hot water was unstable. All the fixtures were old. The sink couldn't hold hand soap, so there was no place for a small bar of soap.

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Verified Traveler

Staycation

10,0

/10

Reviewed 25 week(s) ago

The hotel staff is very friendly, very helpful, the hotel atmosphere is very elegant and comfortable.

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Andra S.

10,0

/10

Reviewed 27 week(s) ago

Best hotel in Malang ever. The staff are so incredibly friendly and helpful. I forgot the guy's name, but he was so kind. He helped us get to our room and explained all the room and hotel facilities. He even delivered our Gr*bfood order to our room. Even though we only gave the driver a note to leave it in the lobby. The room was really clean, fragrant, and wow, it wasn't as creepy as we initially imagined. Maybe I suggest upgrading the bed size to a king size 😬. The breakfast was really varied, from traditional, western, Chinese, even Peranakan, and the portions were huge, and most importantly, it was really delicious, I swear. When checking out, my son was also given some bread. This hotel is truly the best. Thank you Tugu Hotel Malang

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1 people find it helpful

Verified Traveler

Leisure

8,2

/10

Reviewed 29 week(s) ago

The strengths of this hotel are first of all friendliness and service of the staff. Location and atmosphere in the hotel are also great. I was travelling with two elderly (80+) but healthy family members, and the bed was WAY too high up to the point that it's really awkward to get in and out. Bathroom and especially the bathtub were very unpractical, if not outright dangerous for elderly people to get in and out with no alternative shower facility. The light in the bathroom isn't enough for shaving.

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Wafda A.

9,4

/10

Reviewed 31 week(s) ago

The collection of vintage items and paintings is really nice👍

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2 people find it helpful

Verified Traveler

Staycation

10,0

/10

Reviewed 31 week(s) ago

The hotel is very aesthetic, artistic, full of high historical value, and the hotel staff service is very good.

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Mark T.

10,0

/10

Reviewed 32 week(s) ago

Anita and Jon at the front desk were great to deal with. The hotel restaurant has a fantastic selection of food on the menu. The hotel location is very convenient for accessing anywhere in the city.

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I***a

Leisure

10,0

/10

Reviewed 33 week(s) ago

Thank you for every warmth in serving guests. Starting from the receptionist who greeted us cheerfully when we arrived and knew us well even though it was only our second stay there, to the security guard (I don't remember his name). But when we checked out and took out the car, he said to my husband "I remember your car, last week I was the valet for your car". Even though last week we only had dinner at Hotel Tugu, but because the parking lot was busy he helped valet it. The little things the staff did really made us feel very cared for 🙏 I will always stay at Hotel Tugu Malang when I go to Malang and stay in room 211 😊

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Faisal R.

Staycation

10,0

/10

Reviewed 33 week(s) ago

Everything was absolutely amazing, without exception. We've tried almost every 5-star hotel and resort in the Malang and Batu areas, but Tugu Malang is the best. The art gallery, afternoon tea, massage, breakfast, furniture—everything was amazing, especially the incredible hospitality of the staff. I'll definitely be back.

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R***y

Staycation

8,8

/10

Reviewed 33 week(s) ago

The staff was friendly & helpful

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h***o

9,4

/10

Reviewed 33 week(s) ago

Staff hotel sangat ramah & membantu. Makanan saat breakfast bervariasi & enak. Lokasi di pusat kota. Worth it untuk dicoba saat ke Malang :) The ambience is nostalgic. It's an old building but well-mantained. All the toilettries are packed in recycled paper (so eco-friendly). What I would suggest is improving the lighting in some areas especially the alleys. It's quite creepy to walk alone at night through the dark alleys.

1 people find it helpful

Mark T.

10,0

/10

Reviewed 33 week(s) ago

Tugu Hotel is an ideal location when staying in Malang. The dining experience at the in-house restaurant was excellent. Huge selection of food and drinks.

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Mark T.

Transit

9,4

/10

Reviewed 33 week(s) ago

Very nice place with a great location. The staff were very helpful and accommodating to my requests.

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Ika A.

Staycation

10,0

/10

Reviewed 37 week(s) ago

A hotel that's always on my wishlist every time I go to Malang, and I finally got to stay here, everything is TOP. A small suggestion: I stayed in room 201, perhaps the plants on the side balcony (my room) could be trimmed so I can also see the view of the main road. When I tried to step out onto the side balcony, I was immediately greeted by towering plants blocking the view. The impression was gloomy and stuffy, but otherwise, I was very satisfied and will return to Hotel Tugu Malang again.

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1 people find it helpful

M FUROIDDUN N.

Staycation

10,0

/10

Reviewed 38 week(s) ago

In my experience staying at 5-star hotels, Tugu Malang is probably one of the best. The entire building's architecture, ornaments, furniture, paintings, and statues create a sense of comfort that's hard to describe. The restaurant is also top-notch, allowing you to choose any combination of dishes from the menu, while still offering a mini-portion buffet. This is certainly good for the environment and reduces food waste without sacrificing guest satisfaction. The hospitality and service from the entire staff are also excellent.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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