How many rooms are available at Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya has 292 rooms in total.

Does Platinum Hotel Tunjungan Surabaya provide parking?

Yes, Platinum Hotel Tunjungan Surabaya provides parking. Please confirm details directly with the hotel.

Does Platinum Hotel Tunjungan Surabaya have a swimming pool?

Yes, a swimming pool is available at Platinum Hotel Tunjungan Surabaya.

What do past guests say about Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya is well-known for its Location, Cleanliness, Meal, as reviewed by verified Traveloka guests.

IDR | EN

Deals

For Business

Support

Search Hotels

Platinum Hotel Tunjungan Surabaya

Name: Platinum Hotel Tunjungan Surabaya
Address: Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275, Jl. Tunjungan 11 - 21 Surabaya, Jawa Timur, 60275, Indonesia
Rating: 9.3

Hotels

Preferred Partner

Finding rooms for you...

9,3

/10

Exceptional

2.237 reviews

What Guests Say About Their Stay

agatha a. S.

10,0

/ 10

The hotel staff are all very friendly, the breakfast food is always delicious, the room is clean, the smart TV is also complete, the check-in process is fast, assisted by Ms. Clara and Delinda, always a favorite hotel, next time I will stay again.

See original

savira a.

10,0

/ 10

The hotel staff was incredibly friendly, and the service was top-notch. From check-in to check-out, I was well-attended. My requests were also well-attended. The food was delicious, and there was nothing I wasn't satisfied with. I'll definitely be back.

See original

M***y

10,0

/ 10

Easy check-in, spacious business class room, great view directly to Tunjungan, close to Tunjungan and easy to walk to TP. The food is varied and delicious, the swimming pool is quite large, with a jacuzzi, steam room, and sauna. Service 👌

See original

M***a

10,0

/ 10

A very comfortable stay ⭐⭐⭐⭐⭐ This is my second time staying at Platinum Hotel Tunjungan Surabaya with my family. I felt very comfortable throughout my stay, and one of the most memorable things was the service from the entire Platinum team, who were truly friendly, warm, and helpful. From the moment we arrived and throughout our stay, we always felt welcomed and served with utmost attention. The friendliness and service provided are one of the reasons I choose Platinum again to stay with my family. Thank you to the entire Platinum Hotel Tunjungan Surabaya team for the exceptional service. We wish you continued success and continued to maintain your hospitality and quality of service. The excellent service makes us want to return again and again. 🤍

See original

Suzannah

9,4

/ 10

This was my first time staying here, and thank God, I had a wonderful experience. All the staff were friendly, from the reception, check-in/check-out, breakfast, and other activities. The hotel's location is also strategic, with many cafes and eateries nearby, and there's a free shuttle service to the airport for hotel guests. Thank you Platinum Hotel, keep up the excellent service.

See original

In the Area

See Map

Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Located in Tourist Attraction

Outdoor Rooftop Bar

Spacious Infinity Pool

Platinum Hotel Tunjungan Surabaya is a hotel is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Platinum Hotel Tunjungan Surabaya

Jl. Tunjungan 11 - 21 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60275

Discover More Places

Discover More About Platinum Hotel Tunjungan Surabaya

Location
Platinum Hotel Tunjungan Surabaya is a hotel is located at Genteng.

About Platinum Hotel Tunjungan Surabaya

Whether you are planning an event or other special occasions, Platinum Hotel Tunjungan Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Platinum Hotel Tunjungan Surabaya.

Platinum Hotel Tunjungan Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at Platinum Hotel Tunjungan Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Platinum Hotel Tunjungan Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Platinum Hotel Tunjungan Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Platinum Hotel Tunjungan Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Platinum Hotel Tunjungan Surabaya is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Platinum Hotel Tunjungan Surabaya exclusively for you.

Platinum Hotel Tunjungan Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Platinum Hotel Tunjungan Surabaya.

All facilities in Platinum Hotel Tunjungan Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Buffet dinner
Buffet lunch
Cafe
Continental breakfast
Dining area
Fullboard with drinks
Set menu dinner
Snacks
Snack bar
Winery

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Newspaper in lobby
Wedding service

General

AC
Reception hall
Banquet
Connecting rooms
Family room
Heater
Swimming pool
Rooftop terrace
Smoking area
Terrace

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
Restaurant
Room service
Safety deposit box

Things to Do

Hot tub
Massage
Outdoor pool
Sauna
Spa

Accessibilty

Accessible bathroom
Accessible parking
Roll-in shower
Wheelchair accessible

Business Facilities

Business facilities
Conference room
Meeting facilities
Projector

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Supermarket

Connectivity

Internation Call
LAN Internet
Free WiFi
WiFi in public area (surcharge)

Transportation

Secure parking
Shopping center shuttle
Valet parking

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Family-friendly Facilities

Children pool

Kids and Pets

Babysitting

Accommodation Policy & General Information in Platinum Hotel Tunjungan Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Please contact phone number 031-99255028, before checking in, please bring an ID card such as an ID card / passport, and show the voucher to check in.

Read All

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Platinum Hotel Tunjungan Surabaya	292
Number of floors in Platinum Hotel Tunjungan Surabaya	22
Another facilities in Platinum Hotel Tunjungan Surabaya	A la carte breakfast, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Platinum Hotel Tunjungan Surabaya

What are available facilities at Platinum Hotel Tunjungan Surabaya?

There are top facilites at Platinum Hotel Tunjungan Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Platinum Hotel Tunjungan Surabaya?

The standard check-in time at Platinum Hotel Tunjungan Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Platinum Hotel Tunjungan Surabaya provide breakfast?

Yes, Platinum Hotel Tunjungan Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Platinum Hotel Tunjungan Surabaya?

Platinum Hotel Tunjungan Surabaya is a 4.0-star hotel.

How many floors does Platinum Hotel Tunjungan Surabaya have?

Platinum Hotel Tunjungan Surabaya has 22 floors.

See All

More Reviews from Other Guests in Platinum Hotel Tunjungan Surabaya

Overall Ratings & Reviews Platinum Hotel Tunjungan Surabaya

Traveloka (2.210)

Other sources (27)

9,4

Exceptional

From 2.210 reviews

Provided by travelers on

Cleanliness

9,4

Room Comfort

9,3

Meal

9,4

Location

9,5

Service and Facilites

9,3

People often mention about Platinum Hotel Tunjungan Surabaya

All

Staff Friendliness (319)

Room Space (311)

Bedroom (305)

Distance to City Center (304)

Variety (302)

Ambiance (295)

Taste (293)

Bathroom (286)

Hotel Area (279)

Surroundings (258)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Platinum Hotel Tunjungan Surabaya

Number of reviews per page

Customer reviews

Nasya L.

10,0

/10

Reviewed 1 week(s) ago

Had a great stay, really enjoyed every bit of it. All the facilities were clean and functioning. Easy access for transport and walking distance to various shops, restaurants, and cafes. Definitely will come back here since I didn’t get to try out the bike they provide to roam around the area!

Find this review helpful?

Accommodation's Reply

13 Sep 2026

Dear Ms. Nasya, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for taking the time to share such a wonderful review with us. We are truly delighted to hear that you had a great stay and enjoyed every bit of your experience. It is wonderful to know that you found our facilities clean, well-maintained, and functioning properly. We always aim to provide a comfortable and pleasant environment for our guests, so your kind feedback is greatly appreciated. We are also happy that you enjoyed our convenient location, with easy access to transportation and various shops, restaurants, and cafés within walking distance. We hope this made exploring the area and enjoying your stay even more convenient. And we are especially excited to hear that you are planning to come back and try our complimentary bikes. We hope you will have the opportunity to explore the neighborhood on two wheels during your next visit and discover even more of what the area has to offer. Thank you again, Ms. Nasya, for choosing to stay with us and for your kind recommendation. Your feedback truly motivates our team to continue providing the best experience for our guests. We look forward to welcoming you back soon for another enjoyable stay. Regards, Management Platinum Hotel Tunjungan Surabaya.

M***d

10,0

/10

Reviewed 1 week(s) ago

Great place, strategic location, good hospitality.

Find this review helpful?

Accommodation's Reply

10 Sep 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for choosing Platinum Hotel Tunjungan Surabaya for your upcoming stay and for sharing your kind words with us. We are truly pleased to know that you consider our hotel a great place to stay, appreciate our strategic location, and value the hospitality provided by our team. Our central location is one of the advantages we are proud to offer, providing convenient access to various business districts, shopping destinations, culinary spots, and attractions around Surabaya. We hope this convenience will make your visit comfortable and enjoyable. We are equally grateful for your appreciation of our hospitality. Our team is committed to providing warm, friendly, and attentive service to ensure every guest feels welcomed and well cared for throughout their stay. We sincerely appreciate your trust in choosing us and look forward to welcoming you to Platinum Hotel Tunjungan Surabaya. We hope your upcoming stay will be pleasant, relaxing, and memorable. Should you need any assistance before or during your stay, please do not hesitate to let our team know. It will be our pleasure to assist you. Thank you once again for your reservation and kind support. We look forward to welcoming you soon and creating a wonderful experience for you at Platinum Hotel Tunjungan Surabaya. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya

Dedy U.

10,0

/10

Reviewed 1 week(s) ago

Niceee sukaaaa hotelll favoriteeee

See original

Find this review helpful?

Accommodation's Reply

09 Sep 2026

Dear Mr. Dedy, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you so much for your wonderful and enthusiastic review! We are delighted to know that you enjoyed your stay at Platinum Hotel Tunjunggan Surabaya and made it one of your favorite hotels. The satisfaction and comfort of all our guests is the joy of our entire team. Simple yet meaningful words like "Good," "Like," and "Favorite" from you are our gratitude and the driving force that motivates us to strive for the best service on every visit. We will continue to maintain the quality of our rooms, facilities, food, and friendly service to ensure that every moment of your stay at Platinum Hotel is pleasant and memorable. We hope that every time you visit Surabaya, Platinum Hotel Tunjunggan will remain your favorite choice for relaxation or enjoying time with family, friends, or colleagues. Thank you again, Mr. Dedy, for your trust, support, and appreciation. We look forward to welcoming you back again for an even better experience with us. See you again at Platinum Hotel Tunjunggan Surabaya, Mr. Dedy. We look forward to welcoming you with a smile and the best service. We wish you good health, success, and see you again. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

agatha a. S.

Staycation

10,0

/10

Reviewed 2 week(s) ago

See original

Find this review helpful?

Accommodation's Reply

04 Sep 2026

Dear Ms. Agatha, Warm regards from Platinum Hotel Tunjungan, Surabaya. Thank you so much for taking the time to write such a wonderful and impressive review. We are delighted to hear that your stay was a positive experience. We are glad to know that you felt comfortable with the friendly welcome from all our staff, enjoyed our breakfast menu, and were satisfied with the cleanliness of your room and the complete smart TV amenities. The comfort and satisfaction of all our guests is our top priority, so your compliments are a very meaningful inspiration to our entire team. We are also pleased to receive special compliments from Clara and Delinda for their assistance with the quick check-in process and excellent service. We will pass on these compliments to them as an inspiration to continue providing the best service. It is a great honor for us to be your favorite hotel. We are very grateful that you always trust us and choose to stay with us; this is the pride of our entire hotel family. We hope to welcome you again, Ms. Agatha. We hope that every visit you make will be a comfortable, pleasant, and memorable experience. Sincerely, The Management Team, Platinum Hotel Tunjungan, Surabaya

See original

Verified Traveler

9,1

/10

Reviewed 2 week(s) ago

My room was a business room with no window. But the room was very spacious and big, relatively clean, nothing much to complain about.

Find this review helpful?

Accommodation's Reply

01 Sep 2026

Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your feedback with us. We are pleased to know that you found your room spacious, comfortable, and relatively clean. We also appreciate your understanding regarding the room configuration and the absence of a window. Your feedback is valuable to us, and we will continue to make every effort to ensure that our rooms and facilities provide a comfortable and pleasant experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you again. Regards, Management Platinum Hotel Tunjungan Surabaya.

Diah A.

10,0

/10

Reviewed 3 week(s) ago

Highly recommended hotel, strategic location and close to Jalan Tunjungan.

See original

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Mr./Ms. Deah A., Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you very much for your positive review and feedback. We are delighted to hear that you were satisfied with our hotel's excellent location and proximity to Tunjunggan Street. Our location in the Tunjunggan area is one of the advantages of Platinum Hotel Tunjunggan Surabaya, allowing guests easy access to a wide variety of dining options, shopping malls, and the unique atmosphere of Surabaya. We greatly appreciate your trust and recommendation of our hotel. Such support and appreciation motivate our entire team to strive to provide the best service and the most comfortable accommodations for all our guests. Thank you again, Mr./Ms. Deah, for choosing Platinum Hotel Tunjunggan Surabaya and for taking the time to share your experience. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

A***f

Business

10,0

/10

Reviewed 3 week(s) ago

Clean, comfort, staff ok, recommended hotel.

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya! Thank you very much for taking the time to share your kind review with us. We are truly delighted to know that you enjoyed your stay and found our hotel clean and comfortable. It is also wonderful to hear that our staff provided you with a pleasant experience during your visit. Your positive feedback and recommendation mean a great deal to our entire team. At Platinum Hotel Tunjungan Surabaya, we always strive to provide a comfortable, welcoming, and memorable stay for every guest. Knowing that our efforts contributed to your satisfaction is certainly rewarding and encourages us to continue improving our service. We sincerely appreciate your trust and kind support. We hope to have the pleasure of welcoming you back to Platinum Hotel Tunjungan Surabaya on your next visit to Surabaya. Our team will be delighted to serve you again and make your future stay even more enjoyable. Thank you once again for choosing Platinum Hotel Tunjungan Surabaya and for sharing your wonderful experience with us. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya

A***f

Business

10,0

/10

Reviewed 3 week(s) ago

Responsible staff, clean, comfort.

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you had a pleasant stay and appreciated the cleanliness and comfort of our hotel. We are especially pleased to hear your kind words about the responsibility and service of our staff. Our team always strives to provide attentive, professional, and friendly service to ensure that every guest feels welcomed and well cared for throughout their stay. Your appreciation is truly meaningful to us and serves as great motivation for our entire team to continue maintaining our standards and improving our services. We are grateful that you chose Platinum Hotel Tunjungan Surabaya as your place to stay. We sincerely hope to have the opportunity to welcome you back in the near future and provide you with another comfortable and enjoyable experience. Thank you once again for your valuable review and support. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya

A***f

Business

10,0

/10

Reviewed 3 week(s) ago

Comfortable, clean, responsible staff.

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you sincerely for sharing your wonderful feedback with us. We are very pleased to know that you enjoyed the comfort and cleanliness of our hotel during your stay. We are also grateful for your appreciation of our responsible and attentive staff. Providing friendly, professional, and reliable service is one of our main priorities, and your kind words are a great encouragement to our entire team. We truly value your feedback, as it motivates us to maintain our standards and continuously improve our hospitality. It is always our pleasure to ensure that every guest feels comfortable, welcomed, and well cared for throughout their stay. Thank you once again for choosing Platinum Hotel Tunjungan Surabaya and for taking the time to share your experience. We sincerely look forward to welcoming you back on your next visit to Surabaya and creating another pleasant and memorable stay for you. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya

Josman G.

9,7

/10

Reviewed 3 week(s) ago

As I have stayed at this hotel four times already, the breakfast options have become somewhat repetitive. I hope the hotel can provide more variety in the breakfast menu. It would also be great if the option to book rooms without breakfast could be expanded.

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Mr. Josman G, Warm greetings from Platinum Hotel Tunjungan Surabaya Thank you very much for your continued trust and for choosing to stay with us for the fourth time. We truly appreciate your loyalty and are grateful that you took the time to share your valuable feedback. We sincerely apologize that you found our breakfast selection somewhat repetitive. We understand that as a returning guest, having a wider variety of choices is important to keep each stay fresh and enjoyable. Your suggestion regarding greater variety in our breakfast menu is highly appreciated, and we will share your feedback with our Food & Beverage team for further consideration and improvement. We also appreciate your suggestion regarding the availability of room-only options without breakfast. We understand that guests may have different preferences and needs when making their reservations, and we will take your feedback into consideration as we review our available booking options. Once again, thank you, Mr. Josman G, for your continued loyalty and constructive feedback. We hope to welcome you back for your fifth stay and provide an even more satisfying experience. Warm regards, Management Team Platinum Hotel Tunjungan Surabaya

Pratiwi Y.

10,0

/10

Reviewed 3 week(s) ago

The hotel is great. The staff is very friendly. I'll definitely be back. Awesome!

See original

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Mr./Ms. Pratiwi Y, Greetings from Platinum Hotel Tunjungan Surabaya! Thank you so much for your review and compliments. We are delighted to hear that you enjoyed your stay at our hotel and were satisfied with the hospitality and service from our team. Your compliments mean a great deal to the entire Platinum Hotel Tunjungan Surabaya team. We strive to always provide friendly, sincere, and the best service to ensure every guest feels comfortable and has a memorable stay. We are very pleased to know that you plan to stay with us again. Your trust and support are invaluable to us. Thank you again, Mr./Ms. Pratiwi, for choosing Platinum Hotel Tunjungan Surabaya and taking the time to share your experience. We hope you will visit us again and have an even more memorable experience. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

See original

Verified Traveler

Leisure

9,7

/10

Reviewed 3 week(s) ago

I've stayed here several times. The service remains excellent and well-maintained. Parking is easy with free valet parking. The area is plentiful with eateries and is a popular hangout for Surabaya residents, similar to Braga in Bandung.

See original

Find this review helpful?

Accommodation's Reply

27 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your trust and loyalty in choosing Platinum Hotel Tunjunggan Surabaya as your accommodation on multiple occasions. We are delighted to know that our services have been well received and that we have provided you with comfort during your stay. We are pleased to know that our complimentary valet parking service facilitates access and parking. Our hotel's location in the Tunjunggan area is also one of our advantages. With its diverse dining options and lively atmosphere, it is one of the most popular places to socialize and enjoy the Surabaya vibe. The comparison to Braga in Bandung is a very meaningful compliment to us. We hope that our strategic location and atmosphere will continue to enhance your stay experience. Thank you for your positive review and support. We sincerely hope that you will return to Platinum Hotel Tunjunggan Surabaya again to enjoy another comfortable and memorable stay. Warmly Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

Albert

Staycation

10,0

/10

Reviewed 4 week(s) ago

Vast options for breakfast, and all of them are delicious!

Find this review helpful?

Accommodation's Reply

24 Aug 2026

Dear Mr.Albert Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your wonderful review with us. We are delighted to hear that you enjoyed our breakfast selection and were pleased with the variety of options available. Providing a diverse breakfast selection with delicious and high-quality dishes is one of our priorities, as we want every guest to begin their day with a satisfying and enjoyable dining experience. It is truly rewarding to know that you found our breakfast offerings delicious and that the variety met your expectations. Your kind feedback is greatly appreciated by our entire team and serves as a valuable motivation for us to continuously maintain and improve the quality of our food and service. We are committed to ensuring that every visit provides our guests with a memorable and pleasant experience. We sincerely appreciate your trust and for choosing to stay with us. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit. We hope to have another opportunity to serve you and provide an equally enjoyable breakfast experience. Warm regards, Management Platinum Hotel Tunjungan Surabaya.

savira a.

10,0

/10

Reviewed 4 week(s) ago

See original

Find this review helpful?

Accommodation's Reply

24 Aug 2026

Dear Ms. Sawira, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you very much for your positive review and appreciation of our team. We are delighted to know that you enjoyed your stay from the moment you arrived until you departed. We appreciate your satisfaction with the hospitality and service provided by all our staff. Every guest's request and need is important to us, and we are pleased to know that we were able to fulfill your requests well and meet your expectations. Your compliments on the food we served are also a joy for our entire team and motivate us to continue striving to maintain the quality of our food and provide the best service to all our guests. We thank you for your trust and your intention to return to our hotel again. We hope your next visit will be a comfortable, pleasant, and memorable experience. Thank you again for your review, trust, and recommendation, Ms. Sawira. We look forward to welcoming you back in the future. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

M***y

Staycation

10,0

/10

Reviewed 4 week(s) ago

See original

1 people find it helpful

Accommodation's Reply

22 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to write a review and share your experience staying at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you enjoyed the easy check-in process, the spacious business rooms, and the views of the Tunjungan area. Our excellent location and convenient access to Tunjungan Plaza will undoubtedly make your stay in Surabaya easier. We appreciate your appreciation of the variety and flavors of our cuisine. We are also pleased that our recreational and fitness facilities, such as the swimming pool, jacuzzi, steam room, and sauna, enhanced your comfort during your stay. Thank you again for your appreciation of our team's service. Such positive feedback encourages our entire team to always strive to provide the friendliest, most professional, and best possible service to all our guests. We hope that your positive experience will be a reason for you to return to stay with us in the future. We will continue to strive to maintain and improve the quality of our services and facilities to provide a comfortable and memorable stay. Thank you for your trust in Platinum Hotel Tunjungan Surabaya. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

See original

M***a

Leisure

10,0

/10

Reviewed 4 week(s) ago

See original

Find this review helpful?

Accommodation's Reply

22 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to write a review and share your experience staying at Platinum Hotel Tunjunggan Surabaya. We are delighted to hear that your second visit with your family was comfortable and memorable. Your compliments on the friendly, warm, and attentive service of the entire Platinum team are an honor and motivate us to continue providing the best service. We warmly welcome you and your family from arrival to departure. Your trust in choosing Platinum Hotel Tunjunggan Surabaya again for your family stay is a deeply meaningful expression of our gratitude. Thank you for your blessings and support, which allows us to consistently maintain the quality and friendliness of our service. This feedback and appreciation encourage our entire team to provide professional, sincere, and consistent service to all our guests. We hope to welcome you and your family again on your next visit and create even more comfortable and memorable stays. Sincerely, The Management of Platinum Hotel Tunjunggan Surabaya

See original

A***k

Staycation

10,0

/10

Reviewed 4 week(s) ago

It was a pleasant stay, with beautiful views of the skyline from the pool area. The restaurant also served varied and delicious food. The hotel staff were very friendly.

See original

Find this review helpful?

Accommodation's Reply

22 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to write a review and share your stay experience with us. We are delighted to hear that you enjoyed your stay. We are pleased to hear that the beautiful views from the pool area enhanced your comfort and enjoyment. Thank you for appreciating the variety and flavors of the food we serve in our restaurant. Guest satisfaction is our top priority, so we will continue to strive to maintain quality and offer a diverse menu to satisfy all our guests. We are especially grateful for your appreciation of the excellent service from our hotel staff. Such positive feedback encourages our entire team to always strive to provide the friendliest, most professional, and best possible service to all our guests. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

A***a

Staycation

10,0

/10

Reviewed 4 week(s) ago

To check in, it still took a while, waiting for the room, about 30 minutes, but it's okay 👍

See original

1 people find it helpful

Accommodation's Reply

22 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your review. We apologize for any inconvenience you experienced during the check-in process, particularly the approximately 30-minute wait for your room. We understand that a long wait can affect your comfort upon arrival. We greatly appreciate your understanding and your continued positive feedback. We will consider and evaluate your suggestions to improve room availability and expedite the check-in process so that in the future, all guests will receive more efficient, comfortable, and better service than ever before. We are committed to continuous improvement to provide the best possible service to all our guests. We hope that on your next visit, we will be able to provide you with an even more comfortable and satisfying stay. Thank you for your trust and the opportunity you have given us. We look forward to welcoming you back in the future. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

Dimas h. s.

Business

10,0

/10

Reviewed 4 week(s) ago

Comfortable rooms, fast Wi-Fi, okay hotel.

See original

Find this review helpful?

Accommodation's Reply

21 Aug 2026

Dear Mr. Dimas, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to write a review about your stay at our hotel. We greatly appreciate your appreciation of the comfort of the room, the Wi-Fi connectivity, and the overall facilities and services of the hotel. We are delighted to know that these amenities met your needs and made your stay comfortable. The comfort and satisfaction of all our guests is our top priority, and your positive review is an encouragement to our entire team to continue maintaining and improving the quality of our services and facilities. We hope your stay was a pleasant and positive experience. We look forward to welcoming you again in the future and providing you with even better service and a more memorable stay. Thank you again for your trust and appreciation. We greatly appreciate your support and hope to welcome you back to our hotel. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

D***a

10,0

/10

Reviewed 4 week(s) ago

I'll definitely be back here again. The room is very spacious and comfortable.

See original

Find this review helpful?

Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you very much for your review and compliments. We are delighted to hear that you felt comfortable during your stay and enjoyed the spacious and comfortable rooms. Guest satisfaction and comfort are always our top priority. Such positive feedback encourages our entire team to strive for the best service and maintain the quality of our facilities so that every visit is a memorable experience. We are very pleased to hear that you plan to stay with us again. Of course, we welcome you on your next visit. We hope your next stay will be as comfortable and satisfying as the previous one, or even better. Thank you again for taking the time to write a review and trusting us with your stay. We look forward to welcoming you again and providing you with friendly and memorable service. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

See original

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Bedroom 4 Platinum Hotel Tunjungan Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Surabaya

Indonesia (Bahasa Indonesia)

Global (English)

Malaysia (English)

Malaysia (Bahasa Malaysia)

Philippines (English)

Singapore (English)

ไทย (ภาษาไทย)

Việt Nam (Tiếng Việt)