On the first day, water was not hot, AC not cold enough. Cleaning service experience was bad, our room were not cleaned the first day, we call to complain at night but still no one come. Next day we were asked again when we want our room to be cleaned because the previous day we asked when it is out of service time, no one told us. When we returned to the room, the food utensils were also not cleaned. It was pretty bad for us, every hotel always clean them. Food werent that good too, we didn't dine in the last day.
Room wise not as good as expected but the service was excellent. Valet parking, housekeeping, front office and the restaurant are quick to respond to our call. All the staff are helpful and great to cater our request.