Sunsetfalls Gardens and Resort

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9,2
/10
Exceptional
498 reviews

What Guests Say About Their Stay

A***h

9,4
/ 10
From check-in to check-out, everything was seamless and Andre took the time to explain. I booked this villa (208) for my friend and his wife. They really enjoyed the room. Hoping to come back here again someday.

S***a

10,0
/ 10
All the staff were very helpful. The view from our room was amazing, and we received so many complimentary treats—like a welcome drink, snacks in the room, and even snacks after checkout 😍

Nimas D.

10,0
/ 10
The resort is beautiful, cool, the hospitality is great, and there are lots of compliments... Thank you very much Sunsetfalls, I will definitely be back ❤️
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Iwan S.

10,0
/ 10
The best resort in Kopeng. The resort atmosphere is homey, clean & privacy is maintained. My wife and I enjoyed it very much, even from check-in to check-out we only stayed in the room or walked around the resort. This is something we rarely do, because usually we always go out to nearby tourist destinations. Next time we are in Magelang, we will visit again.
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Amirul D.

9,7
/ 10
Recommended: Stay here for 2 days, great service, delicious food, and try their ATV and photography services. The pool and hangar are functional, and you can get fruit, juice, and chips. The bathroom amenities are also complete. It's a must-visit every year!
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In the Area
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Jl. Salatiga - Magelang, Ngablak, Kab. Magelang, Jawa Tengah, Getasan, Semarang, Jawa Tengah, Indonesia, 56194

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Recommended for Couple
Natural Ambience
+2 more
Sunsetfalls Gardens and Resort is a resort is located at Getasan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Sunsetfalls Gardens and Resort

Jl. Salatiga - Magelang, Ngablak, Kab. Magelang, Jawa Tengah, Getasan, Semarang, Jawa Tengah, Indonesia, 56194
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Lobby Sunsetfalls Gardens and Resort
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Discover More About Sunsetfalls Gardens and Resort

About Sunsetfalls Gardens and Resort

Welcome to Sunsetfalls Gardens and Resort, a hidden gem nestled in the heart of nature, where tranquility meets luxury. This stunning resort is designed to provide guests with an unforgettable experience, combining the beauty of the natural landscape with top-notch amenities. Whether you're looking for a romantic getaway, a family vacation, or a solo retreat, Sunsetfalls Gardens and Resort has something for everyone.

As you step into the resort, you'll be greeted by lush gardens, vibrant flowers, and the soothing sounds of nature. The architecture reflects a harmonious blend of modern design and traditional elements, creating a warm and inviting atmosphere. Each room is thoughtfully designed to offer comfort and elegance, featuring stunning views of the surrounding landscape. With spacious balconies, plush bedding, and modern amenities, you’ll feel right at home.

One of the standout features of Sunsetfalls Gardens and Resort is its commitment to sustainability. The resort employs eco-friendly practices, ensuring that your stay has a minimal impact on the environment. From solar energy to water conservation, every effort is made to preserve the natural beauty of the area. This makes it an ideal choice for environmentally conscious travelers.

In addition to its beautiful accommodations, Sunsetfalls Gardens and Resort offers a variety of activities and services to enhance your stay. Guests can indulge in rejuvenating spa treatments, take a dip in the infinity pool, or enjoy a delicious meal at the on-site restaurant, which serves a range of local and international cuisine. For those seeking adventure, the resort provides guided tours and excursions to explore the breathtaking surroundings.

Sunsetfalls Gardens and Resort is not just a place to stay; it’s a destination that promises relaxation, adventure, and unforgettable memories. With its stunning location, luxurious amenities, and commitment to sustainability, it’s no wonder that this resort is quickly becoming a favorite among travelers. So why not treat yourself to a stay at Sunsetfalls Gardens and Resort? You deserve it!

Why You Should Stay at Sunsetfalls Gardens and Resort

Choosing Sunsetfalls Gardens and Resort for your next vacation is a decision you won’t regret. Here are a few compelling reasons to book your stay:

  • Stunning Natural Beauty:

    The resort is surrounded by breathtaking landscapes, providing a serene backdrop for your getaway.
  • Luxurious Accommodations:

    Each room is designed with your comfort in mind, featuring modern amenities and beautiful views.
  • Eco-Friendly Practices:

    Enjoy your stay knowing that the resort prioritizes sustainability and environmental conservation.
  • Variety of Activities:

    From spa treatments to outdoor adventures, there’s something for everyone at Sunsetfalls.
  • Exceptional Dining:

    Savor delicious meals made from fresh, local ingredients at the resort’s restaurant.

Best Time to Stay at Sunsetfalls Gardens and Resort

The best time to visit Sunsetfalls Gardens and Resort largely depends on your preferences. The peak season typically runs from June to August, when the weather is warm and sunny, making it perfect for outdoor activities. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April to May or September to October. During these months, you can enjoy pleasant weather and fewer crowds, allowing for a more intimate experience.

Transportation and Accessibility

Getting to Sunsetfalls Gardens and Resort is a breeze, thanks to its convenient location and various transportation options available.

Access to the Airport

The nearest airport to Sunsetfalls Gardens and Resort is [insert airport name], located approximately [insert distance] away. The resort offers shuttle services for guests, making it easy to travel to and from the airport. Alternatively, you can opt for a taxi or ride-sharing service, which is readily available at the airport.

Public Transportation

If you prefer to use public transportation, there are several bus routes that connect to the resort. The nearest bus stop is just a short walk away, providing easy access to local attractions and nearby towns. Additionally, the resort staff can assist you with transportation arrangements, ensuring a hassle-free experience during your stay.

Unique Facilities at Sunsetfalls Gardens and Resort

Sunsetfalls Gardens and Resort boasts a range of unique facilities designed to enhance your stay. Here’s a list of some of the standout features:

1. Infinity Pool

Take a dip in the stunning infinity pool that overlooks the lush gardens and surrounding landscape. It’s the perfect spot to relax and soak up the sun.

2. Spa and Wellness Center

Indulge in a variety of spa treatments designed to rejuvenate your body and mind. The wellness center offers yoga classes, meditation sessions, and more.

3. On-Site Restaurant

Enjoy delicious meals made from fresh, local ingredients at the resort’s restaurant. The menu features a variety of international and local dishes to satisfy every palate.

4. Fitness Center

Stay active during your vacation with access to the fully equipped fitness center, featuring modern exercise equipment and personal training options.

5. Guided Tours and Excursions

Explore the beautiful surroundings with guided tours and excursions offered by the resort. Discover hidden gems and local attractions with knowledgeable guides.

6. Children’s Play Area

Families will appreciate the dedicated play area for children, ensuring that younger guests have a fun and safe space to enjoy.

7. Meeting and Event Spaces

For those traveling for business or special occasions, the resort offers versatile meeting and event spaces equipped with modern technology.

8. Complimentary Wi-Fi

Stay connected during your stay with complimentary Wi-Fi available throughout the resort, making it easy to share your vacation moments.

9. 24-Hour Concierge Service

The friendly concierge team is available around the clock to assist with any requests, from restaurant reservations to activity bookings.

10. Eco-Friendly Initiatives

Sunsetfalls Gardens and Resort is committed to sustainability, implementing eco-friendly practices throughout the property to minimize its environmental impact.

Nearby Attractions at Sunsetfalls Gardens and Resort

While Sunsetfalls Gardens and Resort offers plenty to do on-site, there are also numerous attractions nearby that are worth exploring. Here are ten must-visit spots, along with their estimated distances from the resort:

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Tips and Tricks for Staying at Sunsetfalls Gardens and Resort

To make the most of your stay at Sunsetfalls Gardens and Resort, here are some helpful tips and tricks:

Tips During Your Stay

  • Explore the Grounds:

    Take time to wander around the resort and discover its beautiful gardens and hidden spots.
  • Engage with Staff:

    The staff is friendly and knowledgeable; don’t hesitate to ask for recommendations or assistance.
  • Plan Ahead:

    If you have specific activities in mind, book them in advance to ensure availability.

Tips for Enjoying Hotel Facilities

  • Utilize the Spa:

    Treat yourself to a spa day; it’s a great way to unwind and relax.
  • Join Group Activities:

    Participate in group activities or classes offered by the resort to meet other guests and make new friends.
  • Take Advantage of Dining Options:

    Don’t miss out on the on-site restaurant; try the local dishes for an authentic experience.

Why Book Sunsetfalls Gardens and Resort on Traveloka

When it comes to booking your stay at Sunsetfalls Gardens and Resort, Traveloka is the ideal platform to use. Here’s why:

Extensive Accommodation Options

Traveloka offers a wide range of accommodation options, from budget-friendly hotels to luxurious villas and resorts. Whether you’re traveling solo, as a couple, or with family, you’ll find the perfect place to stay that suits your needs and budget.

Easy and Flexible Payment Options

With Traveloka, you can choose convenient payment options, including the ability to pay at the hotel. Plus, with the PayLater feature, you can save even more and enjoy your vacation without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which allows you to earn amazing benefits and special perks. The more you book, the more rewards you receive!

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency helps you make informed decisions and choose the best options for your stay.

With all these advantages, there’s no reason not to choose Sunsetfalls Gardens and Resort for your next getaway. Booking hotel through Traveloka ensures you get the best deals and a seamless booking experience. Don’t wait any longer; start planning your dream vacation today!

All facilities in Sunsetfalls Gardens and Resort

Entertainment Facility Sunsetfalls Gardens and Resort
Entertainment Facility
Functional Hall Sunsetfalls Gardens and Resort
Functional Hall
Common Space Sunsetfalls Gardens and Resort
Common Space
Lobby Sunsetfalls Gardens and Resort
Lobby
Accommodation Services Sunsetfalls Gardens and Resort
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • Ballroom
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Terrace

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Buffet breakfast
  • Cafe

Things to Do

  • Barbecue
  • Garden
  • Outdoor facilities
  • Outdoor heated pool

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Horse riding

Accommodation Policy & General Information in Sunsetfalls Gardens and Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Lobby, Restaurant / Bar open for limited number of guests per day from 22-11-2024 to 31-12-2030.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunsetfalls Gardens and Resort
17
Number of floors in Sunsetfalls Gardens and Resort
3
Another facilities in Sunsetfalls Gardens and Resort
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Sunsetfalls Gardens and Resort

What are available facilities at Sunsetfalls Gardens and Resort?
There are top facilites at Sunsetfalls Gardens and Resort such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunsetfalls Gardens and Resort?
The standard check-in time at Sunsetfalls Gardens and Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sunsetfalls Gardens and Resort provide breakfast?
Yes, Sunsetfalls Gardens and Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sunsetfalls Gardens and Resort?
Sunsetfalls Gardens and Resort is a 5.0-star hotel.
How many floors does Sunsetfalls Gardens and Resort have?
Sunsetfalls Gardens and Resort has 3 floors.
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More Reviews from Other Guests in Sunsetfalls Gardens and Resort

9,2
Exceptional
From 498 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,3

Meal

9,1

Location

9,3

Service and Facilites

9,4

People often mention about Sunsetfalls Gardens and Resort
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Ambiance (94)
Staff Friendliness (93)
Family Friendly (81)
Bedroom (77)
Hotel Area (76)
Taste (76)
Room Space (69)
Bathroom (67)
Surroundings (66)
In-house Restaurant (61)
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Traveler Reviews Sunsetfalls Gardens and Resort

Number of reviews per page
20
40
Customer reviews
Riyadi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
I think this is a good inn, yesterday the weather was not sunny, so the view was covered by fog, but the atmosphere of the place is very serene and suitable for refreshing the mind.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Ms. Riyadi, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed the tranquil and comfortable atmosphere of the resort and found it to be the perfect place for relaxation and rejuvenation. Although the weather wasn't ideal during your visit due to fog, we hope that the natural surroundings continued to leave a lasting impression on you throughout your stay with us. Thank you for your compliments. We hope that on your next visit, you will have a different experience with brighter weather and even more beautiful views of Sunsetfalls. We look forward to welcoming you back to Sunsetfalls Gardens & Resort again. Sincerely, Adika Putri, Rooms Division Manager
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A***h
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Room 308. Everything was seamless from check-in to check-out. Room is cozy and comfortable. Bed and pillow are so good. Pool water is lukewarm. It's good because the weather is cold. Breakfast was simple. There is a mini zoo at the back. We had fun feeding the guinea pigs. Easy access to rumah makan(s). Overall, we are happy with our stay and hope to come back again someday. Booked together with room 208.
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2 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share such a wonderful review of your stay at Sunsetfalls Gardens & Resort. We are delighted to know that your experience was seamless from check-in to check-out and that you found Room 308 cozy and comfortable. It is especially rewarding to hear that you enjoyed the comfort of the bed and pillows, as well as the lukewarm pool, which provided a pleasant experience during the cold weather. We are also pleased that you enjoyed exploring our mini zoo and had a memorable time feeding the guinea pigs. We truly appreciate your feedback regarding breakfast and will take it into consideration as part of our continuous effort to further enhance the dining experience for our guests. Thank you as well for choosing to stay with us together with Room 208. Your kind words and overall satisfaction mean a great deal to our entire team. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort someday and creating another enjoyable and memorable stay for you and your family. best regards, Adyka Putri K Room Division Manager
A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
From check-in to check-out, everything was seamless and Andre took the time to explain. I booked this villa (208) for my friend and his wife. They really enjoyed the room. Hoping to come back here again someday.
1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for sharing your wonderful experience at Sunsetfalls Gardens & Resort. We are delighted to know that everything went seamlessly from check-in to check-out. We truly appreciate your kind recognition of Andre, and we are pleased to hear that his assistance and explanation contributed positively to your overall experience. It is also a great pleasure to know that your friend and his wife enjoyed their stay in Villa 208 and found the room comfortable and enjoyable. Your trust in choosing Sunsetfalls Gardens & Resort for your friends is truly appreciated. Thank you once again for your kind words and recommendation. We sincerely look forward to welcoming you, your friends, and your loved ones back for another memorable stay in the future. best regards, Adyka Putri K Room Division Manager
A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff are friendly and pleasant.
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1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens & Resort. We are delighted that you enjoyed the hospitality and service from our team. Your compliments motivate our team to continue providing friendly, warm, and memorable service to all our guests. We hope to welcome you back to Sunsetfalls Gardens & Resort again in the future for an even more memorable stay. Sincerely, Adika Putri, Rooms Division Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
All the staff were very helpful. The view from our room was amazing, and we received so many complimentary treats—like a welcome drink, snacks in the room, and even snacks after checkout 😍
2 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share your wonderful experience at Sunsetfalls Gardens & Resort. We are delighted to know that you enjoyed the helpfulness of our team and the amazing view from your room. It is also wonderful to hear that the little touches we prepared, from the welcome drink and complimentary snacks in the room to the treats provided after check-out, made your stay even more enjoyable and memorable. Your kind appreciation is truly meaningful to our entire team and motivates us to continue creating warm and thoughtful experiences for every guest. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort for another relaxing and memorable stay. best regards, Adyka Putri K Room Division Manager
D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Everything is good. Comfortable, clean, five-star service, delicious food.
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2 people find it helpful
Accommodation's Reply
08 Aug 2026
Dear Valued Guest, This is Sunset Falls Gardens Resort. Thank you so much for staying with us. We greatly appreciate your feedback regarding your stay at Sunset Falls Gardens Resort. We are delighted that you enjoyed your stay and were satisfied with the cleanliness of your room, the service of our staff, and the food. Your compliments about the "five-star" service are a great encouragement to all of our staff and motivate us to work even harder to provide the best possible experience for all our guests. We hope to welcome you back to Sunset Falls Gardens Resort again. We will do our best to make your next stay even more meaningful. Thank you again. Sincerely, Adika Putri, Rooms Division Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
My stay here was truly memorable. The staff were incredibly friendly. The rooms were comfortable and clean. Free fruit, mineral water, and biscuits were available. In the afternoon, there was a complimentary jamu gendong (traditional herbal drink) and free snacks were also provided upon arrival. 😍🤙
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3 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens Resort. We are delighted to hear that your stay was memorable. Thank you for appreciating our team's service, the comfort and cleanliness of your room, and the amenities and services we provided, from fresh fruit, mineral water, and snacks in the room to our complimentary luggage (jamu gendong petang) and travel accessories upon check-out. Your positive feedback is an encouragement to our entire team to provide the best service and create a friendly and memorable stay experience for all our guests. We hope to welcome you back to Sunsetfalls Gardens Resort on your next visit. Sincerely, Adika Putri, Rooms Division Manager
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h***s
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
Comfortable villa, OK location, cleanliness and beauty of the garden need attention.
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2 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to review and rate your stay at Sunsetfalls Gardens Resort. We are delighted to hear that you were comfortable in our villa and enjoyed the resort's location. We appreciate your feedback regarding the cleanliness and beauty of the gardens. We have taken this feedback into consideration and forwarded it to the relevant team for assessment and maintenance to ensure the garden areas remain clean and beautiful. We appreciate all guest feedback, which is part of our commitment to continuously improve the quality of our services and facilities. We look forward to welcoming you back to Sunsetfalls Gardens Resort and providing you with an even better stay in the future. Sincerely, Adika Putri, Rooms Division Manager
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D***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The air was cool and chilly. The sunset service was satisfying. All the hotel rooms were clean, and the breakfast was delicious.
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2 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed the cool weather, the warm welcome from our team, the cleanliness of the entire resort grounds, and the breakfast we provided. Your positive review is very meaningful and encourages our entire team to continue striving to provide the best service. We hope to welcome you back to Sunsetfalls Gardens Resort again in the future to provide you with a similarly memorable stay. Sincerely, Adika Putri, Rooms Division Manager
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s***a
icon-origin-TRAVELOKA
6,4
/10
Reviewed 7 week(s) ago
1. The bottom of the swimming pool was dirty. 2. The mini aviary had only a few animals and looked dirty. 3. The breakfast was lacking in variety and tasted awful, from bland fried rice to bland soto soup. Please improve. 4. Upon check-out, I saw the room being cleaned. Leftover chips from the previous guest were on the grass in front of the room, and they were simply added to the room until it was full without wearing gloves. The leftovers from the previous guest were not disposed of. The place is actually nice, but the condition of the room, bathroom, and pool are poorly maintained.
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2 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Sunsetfalls Gardens & Resort would like to express our sincere gratitude for your detailed review and feedback regarding your stay. We regret that your experience did not meet your expectations. Your comments concerning the cleanliness of the pool area, the condition of the small bird cages, the quality and variety of the breakfast menu, and the standards of cleanliness and housekeeping procedures are of utmost importance to us. We are deeply saddened by what you observed regarding the addition of amenities to your room. This did not reflect our standards of cleanliness and service. We have immediately informed our housekeeping team to assess, improve, and strengthen our operational standards to prevent such incidents from happening again. Furthermore, your feedback regarding the condition of the room, bathroom, pool, and the quality of breakfast has been forwarded to the relevant teams for immediate improvement and development in both maintenance and the quality of the products we provide to our guests. Thank you again for appreciating the beauty of our resort. We believe that all feedback is an opportunity to improve and provide a better experience for all our guests. We hope to welcome you back in the future and provide you with an even more satisfying experience. Sincerely, Adika Putri, Rooms Division Manager
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Perawati u.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 8 week(s) ago
The villa is okay, with a nice view. If you stay here, bring bug spray. The restaurant breakfast service was slow, even though there weren't many people, and the staff weren't very friendly. Breakfast was quickly cleaned up at 10:00. They knew breakfast was open until 10:00, but it was too rushed.
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2 people find it helpful
Accommodation's Reply
04 Jul 2026
Dear Ms. Perawati, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to write a review and share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed our villas and the natural scenery we offer. We appreciate your valuable feedback regarding the insect sightings. As our resort is located in a mountainous area with a high degree of natural environment, occasional insect sightings are unavoidable. However, we regularly maintain pest control and maintenance of the resort grounds to ensure the comfort of all our guests. We apologize for your experience during breakfast. We are very sorry that the service in the restaurant was slow and unfriendly, and the cleaning process of the breakfast area before 10:00 AM made you feel rushed. This did not reflect the standard of service we strive to provide. We have forwarded this feedback to our Food and Beverage team for evaluation so that we can further improve the quality of our service. Thank you again for your compliments and feedback. Reviews like this are very important for our continuous improvement. We sincerely hope to welcome you back to Sunsetfalls Gardens & Resort again and provide you with an even better experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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S***y
icon-origin-TRAVELOKA
5,4
/10
Reviewed 8 week(s) ago
Please don't stay here for too long. Especially if the price is so high (high season). The pool water in my room was murky, and I had to use another villa to swim. Breakfast was terrible; the only thing I could eat was instant noodles. The rest was terrible. Fried rice, with large grains of salt. Even water and coffee had to wait a long time for refills, even though the breakfast wasn't busy at all. Even if I asked for instant noodles with eggs, they came out without eggs. None of the staff I encountered were friendly, especially when I complained or wanted to ask for something. The reality is that bad for a villa that costs 2.6-2.8 million per night. At breakfast, they were immediately told, "You'll get charged, you'll get charged, you'll get charged," and the person hadn't even calculated the bill properly. When I checked out, I was told, "You'll get charged, you'll get charged, the blankets were stained." (Two villas were charged for stains on the blankets.) So I felt like I was being ripped off. I stayed with my family in a total of 5 villas (7 rooms), and all the family members had the same comments. What about the management? Guests have paid, but they're given a room with a bathroom door that won't close, a murky pool, and a terrible breakfast. They charge for a stained blanket, even though the stain is unknown. And it should be your responsibility to clean it.
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3 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Sunsetfalls Gardens & Resort would like to express our sincere gratitude for taking the time to write a detailed review of your stay with your family. We are deeply sorry that your experience did not meet your expectations. On behalf of the entire management team, we apologize for the inconveniences you experienced, including the unclean pool, unsuitable in-room amenities, the quality and service during breakfast, and the service from our staff, which we felt fell below the standard of service and responsiveness expected from all guests. We also apologize for the unpleasant experience regarding additional charges. We understand that communicating information about additional charges must be clear, professional, and empathetic to avoid causing discomfort to guests. We have taken your feedback seriously to improve our communication and service standards. We have forwarded all your suggestions to the relevant departments, including housekeeping, food and beverage, reception, engineering, and operations teams, for detailed assessment and implementation to improve the quality of facilities, cleanliness, food quality, and service standards. We understand that your experience may not have matched the trust you placed in us, especially when you were traveling with a large family and chose to stay in multiple villas. Therefore, we apologize again for any disappointment that may have occurred. Thank you for your honest and constructive feedback. We will use this as a reminder to further develop and improve the quality of our service. We sincerely hope that you will give us the opportunity to provide you with a better stay in the future. Sincerely, Adika Putri, Rooms Division Manager
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
Overall, everything was okay... only one thing was lacking for us who stayed more than 1 night: the breakfast menu had few variations... that's all.
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Accommodation's Reply
04 Jul 2026
Dear Valued Guest, Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that, overall, you had an enjoyable experience at our resort. We also sincerely appreciate your constructive comment regarding the breakfast menu. Your suggestion for greater variety, especially for guests staying multiple nights, is valuable and has been shared with our culinary team for consideration as we continuously strive to enhance our guests' dining experience. Thank you once again for your thoughtful review. We truly appreciate your support and hope to have the pleasure of welcoming you back for another relaxing stay in the near future. best regards, Adyka Putri K Room Division Manager
FARISI G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Having an excellent stay here after a long journey from Dieng. Sunsetfalls gives us a refreshing experience. A very clean room, nice water for bathing, comfy bed. The best thing here is the kindness of their staff during our stay. Some aspects to improve are during our checkout we experienced some disturbance from flies (never know where they come from). Also, they have potential to improve the mini zoo. Will come back again on our next trip. Thanks.
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Accommodation's Reply
24 Jun 2026
Dear Mr. Farisi G , Warmest greetings from Sunsetfalls Gardens & Resort Thank you for taking the time to share your experience with us. We are delighted to know that Sunsetfalls Gardens & Resort provided a refreshing stop after your long journey from Dieng. It is wonderful to hear that you enjoyed the cleanliness of the room, the comfort of the bed, the quality of our facilities, and most importantly, the kindness and hospitality of our team members. Your kind words will certainly be shared with the entire staff as encouragement to continue delivering memorable experiences for our guests. We also sincerely appreciate your constructive feedback regarding the disturbance from flies during check-out and your suggestion for improving our mini zoo. Please accept our apologies for the inconvenience you encountered. Your comments have been noted and will be reviewed carefully as part of our ongoing efforts to enhance both our facilities and overall guest experience. Thank you once again for choosing Sunsetfalls Gardens & Resort. We are truly grateful for your support and look forward to welcoming you back on your next trip for an even more enjoyable stay. best regards, Adyka Putri K Room Division Manager
Andi K. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Our 3-day, 2-night stay at Sunset Falls was truly delightful. We stayed in an intimate and executive room, both of which were incredibly cozy. The service was excellent, the breakfast delicious, and there were plenty of photo spots nearby, and it was close to Telomoyo. They offered us a morning walk, and we even gave us snacks upon check-out. If I were invited back, I'd definitely come back!
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Andy, Warm regards from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens & Resort for your 3-day, 2-night stay. We are delighted to hear that you enjoyed the comfort of our Intimate and Executive rooms, the service from our team, the breakfast, and the various photo opportunities around the resort. We are also pleased that the morning walk and complimentary snacks upon check-out added to your positive experience during your stay with us. Our location near Telomoyo, one of the attractions we hope will enhance your vacation experience, is a great inspiration to our entire team for continuing to provide the best service. We hope to welcome you back to Sunsetfalls Gardens & Resort again and create even more memorable experiences on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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Andi K. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Our 3D2N stay at Sunsetfalls was a truly delightful experience. We stayed in an Intimate and Executive room, both of which were truly cozy. The service was excellent, and the breakfast was delicious. There are plenty of photo spots, and it's close to Telomoyo. They offered us a morning walk, and we even got some snacks at checkout. If I were invited back, I'd definitely come back here again. 😁
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Accommodation's Reply
24 Jun 2026
Dear Andy, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience at Sunsetfalls Gardens & Resort. We are delighted to hear that your 3-day, 2-night stay with us was very enjoyable. We are glad you felt comfortable in our Intimate and Executive rooms, enjoyed breakfast, and felt the warm welcome from our entire team. We are also pleased to hear that our facilities and activities, such as morning walks, beautiful photo spots, and complimentary snacks upon check-out, contributed to your memorable stay. Our location near Telomoyo, one of the attractions we hope will enhance your vacation experience, is a great asset. Thank you for your appreciation and trust in Sunsetfalls Gardens & Resort. Your positive review motivates us to continue providing the best service. We hope to welcome you back again and create an even more special experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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Nimas D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The resort is beautiful, cool, the hospitality is great, and there are lots of compliments... Thank you very much Sunsetfalls, I will definitely be back ❤️
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2 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Mr. Nimas Dhi, Sincerely yours from Sunsetfalls Gardens & Resort. Thank you for your warm and heartfelt review. We are delighted to hear that you enjoyed the resort's beautiful surroundings, the cool weather, the service we provided, and the amenities we made to enhance your stay. Your appreciation and trust motivate our entire team to strive to provide the best possible experience for every guest visiting Sunsetfalls Gardens & Resort. We hope to welcome you back in the future and create more memorable moments together. Sincerely, Adika Putri, Rooms Division Manager
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Jack H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Friendly staff, lots of facilities such as parting gifts, mobile herbal medicine, breakfast, etc.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Mr. Jack H, Sincerely yours from Sunset Falls Gardens & Resort. Thank you for choosing Sunset Falls Gardens & Resort and for taking the time to share your experience. We are delighted to hear that you appreciated our friendly service and the complimentary amenities and experiences we offered, from farewell gifts and complimentary herbal drinks to the breakfast you could enjoy throughout your stay. We believe these little things make your holiday experience more memorable and enjoyable. Your compliments motivate our entire team to strive for the best possible service for every guest visiting Sunset Falls Gardens & Resort. We look forward to welcoming you back and providing you with an even more exceptional stay in the future. Sincerely, Adika Putri K, Rooms Division Manager
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ridho w. p.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 10 week(s) ago
Friendly staff.. nice view.. Just hope the breakfast menu variety can be improved.. Overall, Sunset Fall is quite satisfying, keep it up.. Next trip, Sunset Fall might be an option if you go to Copenhagen.
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Accommodation's Reply
19 Jun 2026
Dear Mr. Ridho W. P, Sincerely yours from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens & Resort and for taking the time to share your experience. We are delighted to hear that you appreciated the friendliness of our staff and the beautiful views we offer. Such positive reviews encourage our entire team to strive to provide the best service to all our guests. Thank you also for your feedback regarding the various breakfast menu items. We greatly appreciate your suggestion and will take it into consideration to improve the quality and guest experience in the future. We greatly appreciate your support and hope to welcome you back to Sunsetfalls Gardens & Resort again for an even more memorable stay. Sincerely, Adyka Putri, Rooms Division Manager
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Sandra A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Favorite place for a staycation! Keep up the good work, Sunsetfalls!
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms. Sandra A., Sincerely yours, Sunset Falls Gardens & Resort. Thank you for choosing Sunset Falls Gardens & Resort as your preferred vacation spot and for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed your stay with us. Your support and appreciation motivate our entire team to strive for the best service and experience for all our guests. We look forward to welcoming you back to Sunset Falls Gardens & Resort for another memorable experience. Sincerely, Adika Putri, Rooms Division Manager
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Exterior 4 Sunsetfalls Gardens and Resort

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9,2
Exceptional
From 498 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,3

Meal

9,1

Location

9,3

Service and Facilites

9,4

People often mention about Sunsetfalls Gardens and Resort
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Ambiance (94)
Staff Friendliness (93)
Family Friendly (81)
Bedroom (77)
Hotel Area (76)
Taste (76)
Room Space (69)
Bathroom (67)
Surroundings (66)
In-house Restaurant (61)
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Traveler Reviews Sunsetfalls Gardens and Resort

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40
Customer reviews
Riyadi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
I think this is a good inn, yesterday the weather was not sunny, so the view was covered by fog, but the atmosphere of the place is very serene and suitable for refreshing the mind.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Ms. Riyadi, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed the tranquil and comfortable atmosphere of the resort and found it to be the perfect place for relaxation and rejuvenation. Although the weather wasn't ideal during your visit due to fog, we hope that the natural surroundings continued to leave a lasting impression on you throughout your stay with us. Thank you for your compliments. We hope that on your next visit, you will have a different experience with brighter weather and even more beautiful views of Sunsetfalls. We look forward to welcoming you back to Sunsetfalls Gardens & Resort again. Sincerely, Adika Putri, Rooms Division Manager
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A***h
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Room 308. Everything was seamless from check-in to check-out. Room is cozy and comfortable. Bed and pillow are so good. Pool water is lukewarm. It's good because the weather is cold. Breakfast was simple. There is a mini zoo at the back. We had fun feeding the guinea pigs. Easy access to rumah makan(s). Overall, we are happy with our stay and hope to come back again someday. Booked together with room 208.
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2 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share such a wonderful review of your stay at Sunsetfalls Gardens & Resort. We are delighted to know that your experience was seamless from check-in to check-out and that you found Room 308 cozy and comfortable. It is especially rewarding to hear that you enjoyed the comfort of the bed and pillows, as well as the lukewarm pool, which provided a pleasant experience during the cold weather. We are also pleased that you enjoyed exploring our mini zoo and had a memorable time feeding the guinea pigs. We truly appreciate your feedback regarding breakfast and will take it into consideration as part of our continuous effort to further enhance the dining experience for our guests. Thank you as well for choosing to stay with us together with Room 208. Your kind words and overall satisfaction mean a great deal to our entire team. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort someday and creating another enjoyable and memorable stay for you and your family. best regards, Adyka Putri K Room Division Manager
A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
From check-in to check-out, everything was seamless and Andre took the time to explain. I booked this villa (208) for my friend and his wife. They really enjoyed the room. Hoping to come back here again someday.
1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for sharing your wonderful experience at Sunsetfalls Gardens & Resort. We are delighted to know that everything went seamlessly from check-in to check-out. We truly appreciate your kind recognition of Andre, and we are pleased to hear that his assistance and explanation contributed positively to your overall experience. It is also a great pleasure to know that your friend and his wife enjoyed their stay in Villa 208 and found the room comfortable and enjoyable. Your trust in choosing Sunsetfalls Gardens & Resort for your friends is truly appreciated. Thank you once again for your kind words and recommendation. We sincerely look forward to welcoming you, your friends, and your loved ones back for another memorable stay in the future. best regards, Adyka Putri K Room Division Manager
A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff are friendly and pleasant.
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1 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens & Resort. We are delighted that you enjoyed the hospitality and service from our team. Your compliments motivate our team to continue providing friendly, warm, and memorable service to all our guests. We hope to welcome you back to Sunsetfalls Gardens & Resort again in the future for an even more memorable stay. Sincerely, Adika Putri, Rooms Division Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
All the staff were very helpful. The view from our room was amazing, and we received so many complimentary treats—like a welcome drink, snacks in the room, and even snacks after checkout 😍
2 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share your wonderful experience at Sunsetfalls Gardens & Resort. We are delighted to know that you enjoyed the helpfulness of our team and the amazing view from your room. It is also wonderful to hear that the little touches we prepared, from the welcome drink and complimentary snacks in the room to the treats provided after check-out, made your stay even more enjoyable and memorable. Your kind appreciation is truly meaningful to our entire team and motivates us to continue creating warm and thoughtful experiences for every guest. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort for another relaxing and memorable stay. best regards, Adyka Putri K Room Division Manager
D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Everything is good. Comfortable, clean, five-star service, delicious food.
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2 people find it helpful
Accommodation's Reply
08 Aug 2026
Dear Valued Guest, This is Sunset Falls Gardens Resort. Thank you so much for staying with us. We greatly appreciate your feedback regarding your stay at Sunset Falls Gardens Resort. We are delighted that you enjoyed your stay and were satisfied with the cleanliness of your room, the service of our staff, and the food. Your compliments about the "five-star" service are a great encouragement to all of our staff and motivate us to work even harder to provide the best possible experience for all our guests. We hope to welcome you back to Sunset Falls Gardens Resort again. We will do our best to make your next stay even more meaningful. Thank you again. Sincerely, Adika Putri, Rooms Division Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
My stay here was truly memorable. The staff were incredibly friendly. The rooms were comfortable and clean. Free fruit, mineral water, and biscuits were available. In the afternoon, there was a complimentary jamu gendong (traditional herbal drink) and free snacks were also provided upon arrival. 😍🤙
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3 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens Resort. We are delighted to hear that your stay was memorable. Thank you for appreciating our team's service, the comfort and cleanliness of your room, and the amenities and services we provided, from fresh fruit, mineral water, and snacks in the room to our complimentary luggage (jamu gendong petang) and travel accessories upon check-out. Your positive feedback is an encouragement to our entire team to provide the best service and create a friendly and memorable stay experience for all our guests. We hope to welcome you back to Sunsetfalls Gardens Resort on your next visit. Sincerely, Adika Putri, Rooms Division Manager
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h***s
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
Comfortable villa, OK location, cleanliness and beauty of the garden need attention.
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2 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to review and rate your stay at Sunsetfalls Gardens Resort. We are delighted to hear that you were comfortable in our villa and enjoyed the resort's location. We appreciate your feedback regarding the cleanliness and beauty of the gardens. We have taken this feedback into consideration and forwarded it to the relevant team for assessment and maintenance to ensure the garden areas remain clean and beautiful. We appreciate all guest feedback, which is part of our commitment to continuously improve the quality of our services and facilities. We look forward to welcoming you back to Sunsetfalls Gardens Resort and providing you with an even better stay in the future. Sincerely, Adika Putri, Rooms Division Manager
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D***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The air was cool and chilly. The sunset service was satisfying. All the hotel rooms were clean, and the breakfast was delicious.
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2 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed the cool weather, the warm welcome from our team, the cleanliness of the entire resort grounds, and the breakfast we provided. Your positive review is very meaningful and encourages our entire team to continue striving to provide the best service. We hope to welcome you back to Sunsetfalls Gardens Resort again in the future to provide you with a similarly memorable stay. Sincerely, Adika Putri, Rooms Division Manager
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s***a
icon-origin-TRAVELOKA
6,4
/10
Reviewed 7 week(s) ago
1. The bottom of the swimming pool was dirty. 2. The mini aviary had only a few animals and looked dirty. 3. The breakfast was lacking in variety and tasted awful, from bland fried rice to bland soto soup. Please improve. 4. Upon check-out, I saw the room being cleaned. Leftover chips from the previous guest were on the grass in front of the room, and they were simply added to the room until it was full without wearing gloves. The leftovers from the previous guest were not disposed of. The place is actually nice, but the condition of the room, bathroom, and pool are poorly maintained.
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2 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Sunsetfalls Gardens & Resort would like to express our sincere gratitude for your detailed review and feedback regarding your stay. We regret that your experience did not meet your expectations. Your comments concerning the cleanliness of the pool area, the condition of the small bird cages, the quality and variety of the breakfast menu, and the standards of cleanliness and housekeeping procedures are of utmost importance to us. We are deeply saddened by what you observed regarding the addition of amenities to your room. This did not reflect our standards of cleanliness and service. We have immediately informed our housekeeping team to assess, improve, and strengthen our operational standards to prevent such incidents from happening again. Furthermore, your feedback regarding the condition of the room, bathroom, pool, and the quality of breakfast has been forwarded to the relevant teams for immediate improvement and development in both maintenance and the quality of the products we provide to our guests. Thank you again for appreciating the beauty of our resort. We believe that all feedback is an opportunity to improve and provide a better experience for all our guests. We hope to welcome you back in the future and provide you with an even more satisfying experience. Sincerely, Adika Putri, Rooms Division Manager
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Perawati u.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 8 week(s) ago
The villa is okay, with a nice view. If you stay here, bring bug spray. The restaurant breakfast service was slow, even though there weren't many people, and the staff weren't very friendly. Breakfast was quickly cleaned up at 10:00. They knew breakfast was open until 10:00, but it was too rushed.
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2 people find it helpful
Accommodation's Reply
04 Jul 2026
Dear Ms. Perawati, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to write a review and share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed our villas and the natural scenery we offer. We appreciate your valuable feedback regarding the insect sightings. As our resort is located in a mountainous area with a high degree of natural environment, occasional insect sightings are unavoidable. However, we regularly maintain pest control and maintenance of the resort grounds to ensure the comfort of all our guests. We apologize for your experience during breakfast. We are very sorry that the service in the restaurant was slow and unfriendly, and the cleaning process of the breakfast area before 10:00 AM made you feel rushed. This did not reflect the standard of service we strive to provide. We have forwarded this feedback to our Food and Beverage team for evaluation so that we can further improve the quality of our service. Thank you again for your compliments and feedback. Reviews like this are very important for our continuous improvement. We sincerely hope to welcome you back to Sunsetfalls Gardens & Resort again and provide you with an even better experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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S***y
icon-origin-TRAVELOKA
5,4
/10
Reviewed 8 week(s) ago
Please don't stay here for too long. Especially if the price is so high (high season). The pool water in my room was murky, and I had to use another villa to swim. Breakfast was terrible; the only thing I could eat was instant noodles. The rest was terrible. Fried rice, with large grains of salt. Even water and coffee had to wait a long time for refills, even though the breakfast wasn't busy at all. Even if I asked for instant noodles with eggs, they came out without eggs. None of the staff I encountered were friendly, especially when I complained or wanted to ask for something. The reality is that bad for a villa that costs 2.6-2.8 million per night. At breakfast, they were immediately told, "You'll get charged, you'll get charged, you'll get charged," and the person hadn't even calculated the bill properly. When I checked out, I was told, "You'll get charged, you'll get charged, the blankets were stained." (Two villas were charged for stains on the blankets.) So I felt like I was being ripped off. I stayed with my family in a total of 5 villas (7 rooms), and all the family members had the same comments. What about the management? Guests have paid, but they're given a room with a bathroom door that won't close, a murky pool, and a terrible breakfast. They charge for a stained blanket, even though the stain is unknown. And it should be your responsibility to clean it.
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3 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Sunsetfalls Gardens & Resort would like to express our sincere gratitude for taking the time to write a detailed review of your stay with your family. We are deeply sorry that your experience did not meet your expectations. On behalf of the entire management team, we apologize for the inconveniences you experienced, including the unclean pool, unsuitable in-room amenities, the quality and service during breakfast, and the service from our staff, which we felt fell below the standard of service and responsiveness expected from all guests. We also apologize for the unpleasant experience regarding additional charges. We understand that communicating information about additional charges must be clear, professional, and empathetic to avoid causing discomfort to guests. We have taken your feedback seriously to improve our communication and service standards. We have forwarded all your suggestions to the relevant departments, including housekeeping, food and beverage, reception, engineering, and operations teams, for detailed assessment and implementation to improve the quality of facilities, cleanliness, food quality, and service standards. We understand that your experience may not have matched the trust you placed in us, especially when you were traveling with a large family and chose to stay in multiple villas. Therefore, we apologize again for any disappointment that may have occurred. Thank you for your honest and constructive feedback. We will use this as a reminder to further develop and improve the quality of our service. We sincerely hope that you will give us the opportunity to provide you with a better stay in the future. Sincerely, Adika Putri, Rooms Division Manager
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
Overall, everything was okay... only one thing was lacking for us who stayed more than 1 night: the breakfast menu had few variations... that's all.
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1 people find it helpful
Accommodation's Reply
04 Jul 2026
Dear Valued Guest, Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that, overall, you had an enjoyable experience at our resort. We also sincerely appreciate your constructive comment regarding the breakfast menu. Your suggestion for greater variety, especially for guests staying multiple nights, is valuable and has been shared with our culinary team for consideration as we continuously strive to enhance our guests' dining experience. Thank you once again for your thoughtful review. We truly appreciate your support and hope to have the pleasure of welcoming you back for another relaxing stay in the near future. best regards, Adyka Putri K Room Division Manager
FARISI G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Having an excellent stay here after a long journey from Dieng. Sunsetfalls gives us a refreshing experience. A very clean room, nice water for bathing, comfy bed. The best thing here is the kindness of their staff during our stay. Some aspects to improve are during our checkout we experienced some disturbance from flies (never know where they come from). Also, they have potential to improve the mini zoo. Will come back again on our next trip. Thanks.
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2 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Mr. Farisi G , Warmest greetings from Sunsetfalls Gardens & Resort Thank you for taking the time to share your experience with us. We are delighted to know that Sunsetfalls Gardens & Resort provided a refreshing stop after your long journey from Dieng. It is wonderful to hear that you enjoyed the cleanliness of the room, the comfort of the bed, the quality of our facilities, and most importantly, the kindness and hospitality of our team members. Your kind words will certainly be shared with the entire staff as encouragement to continue delivering memorable experiences for our guests. We also sincerely appreciate your constructive feedback regarding the disturbance from flies during check-out and your suggestion for improving our mini zoo. Please accept our apologies for the inconvenience you encountered. Your comments have been noted and will be reviewed carefully as part of our ongoing efforts to enhance both our facilities and overall guest experience. Thank you once again for choosing Sunsetfalls Gardens & Resort. We are truly grateful for your support and look forward to welcoming you back on your next trip for an even more enjoyable stay. best regards, Adyka Putri K Room Division Manager
Andi K. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Our 3-day, 2-night stay at Sunset Falls was truly delightful. We stayed in an intimate and executive room, both of which were incredibly cozy. The service was excellent, the breakfast delicious, and there were plenty of photo spots nearby, and it was close to Telomoyo. They offered us a morning walk, and we even gave us snacks upon check-out. If I were invited back, I'd definitely come back!
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+2
1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Andy, Warm regards from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens & Resort for your 3-day, 2-night stay. We are delighted to hear that you enjoyed the comfort of our Intimate and Executive rooms, the service from our team, the breakfast, and the various photo opportunities around the resort. We are also pleased that the morning walk and complimentary snacks upon check-out added to your positive experience during your stay with us. Our location near Telomoyo, one of the attractions we hope will enhance your vacation experience, is a great inspiration to our entire team for continuing to provide the best service. We hope to welcome you back to Sunsetfalls Gardens & Resort again and create even more memorable experiences on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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Andi K. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Our 3D2N stay at Sunsetfalls was a truly delightful experience. We stayed in an Intimate and Executive room, both of which were truly cozy. The service was excellent, and the breakfast was delicious. There are plenty of photo spots, and it's close to Telomoyo. They offered us a morning walk, and we even got some snacks at checkout. If I were invited back, I'd definitely come back here again. 😁
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Andy, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience at Sunsetfalls Gardens & Resort. We are delighted to hear that your 3-day, 2-night stay with us was very enjoyable. We are glad you felt comfortable in our Intimate and Executive rooms, enjoyed breakfast, and felt the warm welcome from our entire team. We are also pleased to hear that our facilities and activities, such as morning walks, beautiful photo spots, and complimentary snacks upon check-out, contributed to your memorable stay. Our location near Telomoyo, one of the attractions we hope will enhance your vacation experience, is a great asset. Thank you for your appreciation and trust in Sunsetfalls Gardens & Resort. Your positive review motivates us to continue providing the best service. We hope to welcome you back again and create an even more special experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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Nimas D.
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Staycation
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10,0
/10
Reviewed 10 week(s) ago
The resort is beautiful, cool, the hospitality is great, and there are lots of compliments... Thank you very much Sunsetfalls, I will definitely be back ❤️
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2 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Mr. Nimas Dhi, Sincerely yours from Sunsetfalls Gardens & Resort. Thank you for your warm and heartfelt review. We are delighted to hear that you enjoyed the resort's beautiful surroundings, the cool weather, the service we provided, and the amenities we made to enhance your stay. Your appreciation and trust motivate our entire team to strive to provide the best possible experience for every guest visiting Sunsetfalls Gardens & Resort. We hope to welcome you back in the future and create more memorable moments together. Sincerely, Adika Putri, Rooms Division Manager
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Jack H.
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10,0
/10
Reviewed 10 week(s) ago
Friendly staff, lots of facilities such as parting gifts, mobile herbal medicine, breakfast, etc.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Mr. Jack H, Sincerely yours from Sunset Falls Gardens & Resort. Thank you for choosing Sunset Falls Gardens & Resort and for taking the time to share your experience. We are delighted to hear that you appreciated our friendly service and the complimentary amenities and experiences we offered, from farewell gifts and complimentary herbal drinks to the breakfast you could enjoy throughout your stay. We believe these little things make your holiday experience more memorable and enjoyable. Your compliments motivate our entire team to strive for the best possible service for every guest visiting Sunset Falls Gardens & Resort. We look forward to welcoming you back and providing you with an even more exceptional stay in the future. Sincerely, Adika Putri K, Rooms Division Manager
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ridho w. p.
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9,7
/10
Reviewed 10 week(s) ago
Friendly staff.. nice view.. Just hope the breakfast menu variety can be improved.. Overall, Sunset Fall is quite satisfying, keep it up.. Next trip, Sunset Fall might be an option if you go to Copenhagen.
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Mr. Ridho W. P, Sincerely yours from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens & Resort and for taking the time to share your experience. We are delighted to hear that you appreciated the friendliness of our staff and the beautiful views we offer. Such positive reviews encourage our entire team to strive to provide the best service to all our guests. Thank you also for your feedback regarding the various breakfast menu items. We greatly appreciate your suggestion and will take it into consideration to improve the quality and guest experience in the future. We greatly appreciate your support and hope to welcome you back to Sunsetfalls Gardens & Resort again for an even more memorable stay. Sincerely, Adyka Putri, Rooms Division Manager
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Sandra A.
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10,0
/10
Reviewed 10 week(s) ago
Favorite place for a staycation! Keep up the good work, Sunsetfalls!
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms. Sandra A., Sincerely yours, Sunset Falls Gardens & Resort. Thank you for choosing Sunset Falls Gardens & Resort as your preferred vacation spot and for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed your stay with us. Your support and appreciation motivate our entire team to strive for the best service and experience for all our guests. We look forward to welcoming you back to Sunset Falls Gardens & Resort for another memorable experience. Sincerely, Adika Putri, Rooms Division Manager
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