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Hotel New Grand
Hotels
9,4
/10
Exceptional
1.009 reviews
What Guests Say About Their Stay
V***a
10,0
/ 10
My mom and I stayed in this hotel towards the end of our 2 week trip in Japan. There were a few times we left hotels this trip saying that we want to come back, but this became the only one I actually made a rebooking for already.
The hotel and room itself is beautiful and clean, the location great, and the staff were amazing. They were professional, but still felt friendly and warm, from the staff welcoming us outside the hotel, to the front desk, and the cleaning staff. Same goes for the waiter and waitresses in Le Normandie.
I am already looking forward to seeing New Grand in Winter, and trying the Christmas meals in the hotel restaurants.
M***I
10,0
/ 10
All the staff, from the reception staff to the restaurant staff, were incredibly polite and considerate. Since we had small children with us, we asked the restaurant to serve the food earlier, and since it was a celebration for my parents, we asked them to prepare a dessert plate. They gladly accepted our requests. On the day of the celebration, they were considerate of our children and asked if we wanted some ice cream, which made us feel warm inside. They also prepared a celebratory plate, even though we only requested it over the phone on the day. Thank you so much. We would like to use your service again when we visit Yokohama. Thank you so much.
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David
10,0
/ 10
We loved the luxurious feel of this hotel, yes its a little dated but it felt lovely. The location was amazing, the view was fantastic and the staff lovely. Free parking was available across the street, but you need to pull in at the front door for the concierge to give you a ticket and direct you to your parking bay. The bathroom felt the oldest of everything.
Mitchell
10,0
/ 10
The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty.
Lai Sha
10,0
/ 10
The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.
In the Area
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10 Yamashita-cho Naka-ku, Kanagawa, Yokohama-shi, Kanto, Japan, 231 8520
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Available Room Types in Hotel New Grand
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What's around Hotel New Grand
10 Yamashita-cho Naka-ku, Kanagawa, Yokohama-shi, Kanto, Japan, 231 8520
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Discover More About Hotel New Grand
General
Near Yokohama Stadium
Location
You'll be centrally located in Yokohama with a stay at Hotel New Grand, within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium. This luxury hotel is 1.3 mi (2 km) from Yokohama Cosmo World and 1.3 mi (2.1 km) from Red Brick Warehouse.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Yamashita Park - 0.1 km / 0.1 mi
Yokohama Marine Tower - 0.2 km / 0.1 mi
Tokyo Bay - 0.3 km / 0.2 mi
Yamashitacho Park - 0.4 km / 0.2 mi
Kanagawa Arts Theatre - 0.4 km / 0.2 mi
Harbor View Park - 0.5 km / 0.3 mi
Motomachi Shopping Street - 0.5 km / 0.3 mi
Kanagawa Prefectural Government Building - 0.8 km / 0.5 mi
Yokohama Port Opening Memorial Hall - 0.9 km / 0.6 mi
Osanbashi International Passenger Terminal - 1 km / 0.6 mi
Yokohama Stadium - 1.1 km / 0.7 mi
Billboard Live Yokohama - 1.5 km / 0.9 mi
Red Brick Warehouse - 1.5 km / 1 mi
Yokohama Cultural Gymnasium - 1.6 km / 1 mi
Cupnoodles Museum - 1.8 km / 1.1 mi
The preferred airport for Hotel New Grand is Haneda Airport (HND) - 20.9 km / 13 mi
Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Business Facilities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Yokohama? This hotel has 4736 square feet (440 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy French cuisine at Le Normandie, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Rooms
Make yourself at home in one of the 230 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and bidets.
All facilities in Hotel New Grand
Bar, Cafe and Lounge
Entertainment Facility
Functional Hall
Common Space
Lobby
Hotel Services
- Laundry service
- Newspaper in lobby
- Wedding service
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
General
- Banquet
- Reception hall
- Smoking area
- Parking
- Terrace
Business Facilities
- Meeting rooms
- Business facilities
- Business facilities
- Conference rooms
Accessibilty
- Wheelchair accessible
- Accessible bathroom
- Accessible path of travel
Connectivity
- LAN Internet
- Free WiFi
Public Facilities
- Safety deposit box
- Elevator
Nearby Facilities
- Souvenir shop
- Hair salon
Things to Do
- Garden
Transportation
- Storage
Accommodation Policy & General Information in Hotel New Grand
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
- Self parking fee: JPY 2000 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service Animals Allowed
Property does not require health documentation at check-in, Professional property host/manager, Unicode Support false, No rollaway/extra beds available, On bay, JEA Eco Mark Program, Property does not offer onsite COVID-19 testing
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 11:00 |
Available rooms at Hotel New Grand | 230 |
Number of floors in Hotel New Grand | 18 |
Another facilities in Hotel New Grand | Laundry service, Newspaper in lobby, Wedding service, Porter, Multilingual staff |
Frequently asked question in Hotel New Grand
What are available facilities at Hotel New Grand?
There are top facilites at Hotel New Grand such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel New Grand?
The standard check-in time at Hotel New Grand is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Hotel New Grand?
Hotel New Grand is a 4.5-star hotel.
How many floors does Hotel New Grand have?
Hotel New Grand has 18 floors.
How many rooms are available at Hotel New Grand?
Hotel New Grand has 230 rooms in total.
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More Reviews from Other Guests in Hotel New Grand
Overall Ratings & Reviews Hotel New Grand
Traveloka (9)
Other sources (1.000)
9,4
Exceptional
From 1.000 reviews
Cleanliness
9,4
Room Comfort
9,2
Service and Facilites
9,6
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Traveler Reviews Hotel New Grand
Number of reviews per page
20
40
Top reviews
David
with Partner
10,0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
We loved the luxurious feel of this hotel, yes its a little dated but it felt lovely. The location was amazing, the view was fantastic and the staff lovely. Free parking was available across the street, but you need to pull in at the front door for the concierge to give you a ticket and direct you to your parking bay. The bathroom felt the oldest of everything.
Read More
Mitchell
Leisure
10,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty.
Lai Sha
Friends and Family with Friends
10,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.
Steve
Business with Partner
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
One of the finest hotel in the World
Best of everything
Jonathan
Friends and Family with Friends
8,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The hotel is nice, and great location for pre cruise stay for Diamond Princess. However, the night we stayed, the heat was turned on, and there was no way to cool the room. Window only opened a crack. Our first room the window didn't open, so they transferred us to 15th floor, window opened a cracked, but room didn't cool off over next three hours, so hotel transferred us to an older decor room on 7th floor where window opened all the way. We slept well in the third room. Many thanks to the desk clerk on duty who assisted us in finding a room cool enough to sleep in.
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John
with Partner
8,0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Yes,all was good.
Mari
Leisure Family
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
駐車場は、とても狭いところに車を入れて、エレベータで下に降りる形式。とても狭いため、神経を使います。簡単に車の出し入れができないことは、ちょっと残念な点です。それでも、再訪したいと思う、魅力的なホテルでした。
Kazunari
Leisure
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Historic luxury hotel right by Chinatown and Yamashita park right opposite. Decent room size with a view of Yokohama bay and Minatomirai. Staffs were great and very helpful. Birthplace of Naporitan, seafood doria and custard pudding a la mode - managed to squeeze in before the last order (9pm) for naporitan and the pudding. As a guest you get discount at restaurants and bar. Breakfast choice between western and Japanese (or have it as room service). Stayed only one night but great stay.
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Margaret
Leisure with Partner
10,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The staff are very polite and friendly. Good service. Very nice for cruise before and after
Jill
Friends and Family Family
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
The staff service was so great . They were aggressive and helpful to everyone. I was so impressed
Reiko
Leisure with Partner
10,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The hotel is little bit old however, staffs are super polite and nice. The location was awesome. Great experience. When we go back to Yokohama, we will definitely stay this hotel again.
Sharon
with Partner
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
We have a lovely stay at the New Grand. The staff was so helpful, and the accommodations were great. The small double room was spacious. Perfect location with easy access to transportation. We would stay here again!
Margaret
Leisure with Partner
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Great location if you are taking a cruise
Roger
Friends and Family Family
10,0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Great room with a beautiful ocean and beach view
Annette
Leisure with Partner
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Just loved our stay at The New Grand. Had a fantastic view, huge room, spotlessly clean and the staff were just amazing. Do yourself a favour and stay here, you won’t regret it. Definitely staying there again when we go back.
Kimberly
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
As expected everyone is very nice and courteous including the guests. Breakfasts at the French restaurant were excellent. Our room has incredible view
Robert
Leisure
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
From the moment we walked in this hotel was a shining star
Ricki
Leisure with Friends
8,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Room was spacious and spotless. Staff couldn't have been more helpful
Robert
Leisure with Partner
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The room was very clean, exceptional view of the water and city of Yokohama. Chinatown was a block away, very walkable area.
The staff were friendly and happy to help us out in any way possible
Andrew
10,0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Spotless room! Beautifully kept and very modern for an old hotel. Indeed very grand. Amenities were amazing and location cannot be better! Staff service was impeccable. They treated guests like kings and queens!
Number of reviews per page
20
40
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