Conrad Manila

EXECUTIVE LOUNGE STAFF MADE MY STAY SO COMFURTABLE

Overall is good, but a lot has changed since my last stay that you can really feel the difference. I like the breakfast and the staff who cleaned my room.

The best feature of this hotel is the exceptional service from all the staff. Always attentive and service with a smile, rooms and all facilities are clean.

bad customer service

Excellent customer service

Great as always...5 star ⭐️⭐️⭐️⭐️⭐️

Staff was consistently pleasant, attentive and client oriented. Love the smiles on the staff and security as really great.

This is really an amazing hotel, we had fun and enjoy the birthday of my daughter. Trulywill refresh you and your whole family! The swimming is our favorite part.

Clean room- helpful staff

The staff was awesome!

Rooms needs a little update. Contad is advertised as luxury, but it didn’t feel that. Barhroom needs a seious uodate. Towels are old, bathroom floors have stained, and carpet needs to be changed . The staff are very courteous and helpful. The hotels location being connected to the mall was the best part of it.

I had an amazing stay they were so attentive to my every needs my air went out and they got in it immediately… I definitely will be returning worth every penny … top tier staff … Ted and Jessica warmed my heart as a solo traveler

Room was clean and more spacious. The electric driven remote controlled shades are cool and really added a touch of class to the room. Security officer John talked to guests to find out if they need anything to make them find their way around the hotel. Breakfast and a la carte lunch were very good. A bit of disappointment that the coconut was too young to have any meat inside which is the way I want it. View yes the view, though still a construction site, the bay view is a bonus for sunset viewing though not during my stay because typhoon Inday.

Been here with my wife and kid. I liked Conrad overall that I invited my family over and booked another room for them. Been using Conrad that some staff there knew me already. The one in the lobby in 3rd floor, John and Rj from front desk. The food is great, Josh and Eunice made sure we got the complimentary snacks (the bibingka is just so good) and whenever we eat breakfast ~very attentive. I was disappointed with the Balut being undercooked but they really made it up to me and my family. Things happen but with them , just let them know and they will fix it right away!! Just hope the managers will treat the staff nicely. We heard one manager questioned the staff while we can hear and see them. I mean everything is good. Nobody cares or bothered but the manager question the staff at the lobby. If she was doing her job, she could have ask them privately or pull the staff aside. Anyway. Just like my wife said “ Familiar but Professional Service”. They even prepare a surprise cake for us because it’s our 10th monthsary.

BEST HOTEL!!! Best staff, best location and just overall best stay!

Love this hotel.

Excellent location. Clean.

All the staff were courteous and helpful, and room was clean. However, the hotel room ironing board was not well maintained. There were stains on the board, and cushion on the board was super thin likely due to overuse. For a 5-star luxury hotel, I’d expect better maintenance even for an ironing board. Also, upon check-in, I found that the body lotion was not refilled when the body lotion bottle was empty. It was refilled only upon request. Nonetheless, overall was still a pleasant stay despite these hiccups.

Perfect location with shops nearby Friendly and efficient staff

By far the best hotel experience I have every had across 25 other countries!