Hilton Edinburgh Carlton

Fabulous hotel. Amazing location and we were lucky that our room looked out over the Royal Mile! Incredibly comfy beds, helpful staff and amazing breakfast. Only minus points would be that the headboards were a bit worn and there was no hairdryer.

Lovely, clean hotel. Great breakfast buffet and very friendly and helpful staff.

Marina was amazing We got excellent room But 6 am I wake up because of loud noise from construction

The welcome felt like we were being investigated for something. She bombarded us with questions with barely a breath in-between, which would have felt more friendly if she smiled but she just looked fed-up, so it felt like an interrogation. If you're going to force staff to question guests please teach them how to be friendly, rather than them ticking a box. The lifts were the slowest I've ever experienced and the wait was longer because the cleaners were using them, so guests couldn't fit. The room was so hot - we tried to turn it down and nothing happened. We had a choice of two pillows, either too soft or too hard. I've honestly had more pleasant stays in the Travelodge.

As discussed with Enrique, the stay and the room were lovely. However Lighting wiring must have been done by a 4 year old. Zero logic. Also the water pressure was worse than a dribble.

I was very disappointed with my stay. The room needs improvement, and the windows on the first floor are not soundproof. I couldn’t sleep because the outside noise was clearly audible inside the room.

The room was vastly too hot. No water provided in the room which seems a bit tight for a hotel such as this. Cups don’t fit the coffee machine and also over fill. Breakfast is insanely expensive at £25 a hear.

Very nice hotel, lovely staff and perfect location for central Edinburgh. Only 4 stars as the beds were uncomfortable

Unfortunately, what was intended to be a relaxing family break in the city fell well below the standard we have come to expect from a Hilton hotel. Firstly, our room had no functioning temperature control. We were unable to adjust the heating or cooling, which made the room uncomfortable throughout the night. It was only the following morning that we noticed an alarm indicator showing there was a fault, which explains why the system was not responding. In addition, the television in our room had no signal and did not work at all. After settling our children to bed, my wife and I had hoped to relax and watch something together, but this was not possible due to the lack of service. This was particularly disappointing as it limited our ability to unwind during our stay. To make matters worse, our room was located at the furthest point from reception, and in the morning the lift was out of service. As we were travelling with two young children and multiple suitcases, we were forced to carry everything up several flights of stairs. This was extremely inconvenient and stressful, especially with young children in tow. Overall, the experience did not reflect the quality or comfort we associate with Hilton. What should have been an enjoyable and relaxing stay did not turn out that way, and we do not feel that we received value for money. Given the issues outlined above, we believe a 50% refund of our stay would be a fair and reasonable resolution.

Staff excellent, room spacious - just what was needed

Location, staff and room were brilliant

The hotel was a building site, the room was freezing, the TV glitched on and off, the AC made a ticking noise all night and we were disturbed by the housemaid at 9am. They also failed to properly validate my parking ticket, so I was charged full price to exit the carpark.

The room was spacious, all the amenities that was required were there, and the Staff were very helpful and polite.

Yes, the only thing I did not like during my stay was the 10% service charge automatically added to my bar bill without being told, just expected, this is not cricket.

There was scaffolding up all around rhe hitel. We were nit infirmed of this.wh

The room we was given had a broken arial and staff were very quick to come and try to fix it. It wasnt able to be fix so was moved to another room

High quality room and comfortable with professional staff. However cooked element of breakfast was dried out and did not reflect well on overall quality. Other breakfast items were of much better standard.

Great staff and great location.

Room was fab!

They were really nice HEARD me. Always had a smile on their face. Very patient and flexible . That's all you want right. When you're new to the city ... The front desk staff you got my heart!