Hilton Cardiff

We arrived early from overseas flight. Manager front desk told us we were too early, no rooms available. I asked did she want to check, she said no need, she knew. Said she would store our bags. That’s it. I asked for a map, she gave a booklet, said turn left, turn left, turn right. Much better reception at The Parkgate. Warm welcome, invited us to rest our feet, directions of things to do, 100% stay at The Parkgate. Avoid Hilton Cardiff.

The check is was great the gentleman checked us in early. Room was fine, clean. We came back to the bar for a drink in the night and it stunk of drains really not nice. Had an awful sleep. Our room 418 was right by the lift and there was a lot of noise and at one point security was making a noise with someone. Also there was the bar in the street that was very noisy. Used the gym and it was 26 degrees no air con but well equipped. Check out, met with some patronising staff who really need to read the room! Very insincere will definitely go back to the parkgate as it is excellent there. Only tried Hilton for a change

Nice room with a wonderful view. Staff friendly and efficient. Hotel excellent though restaurant was poor and overpriced. Breakfast excellent and good value.

Refurbished since our last stay- its very clean looking

The staff were great during check-in and if we needed anything from reception! The pool was great, especially the sauna and the buffet breakfast was brill

Hotel was great. Apart from the staff decide “when” they close the bar. We arrived back at 10.50 and decided to have one glass before bed and the bar staff had decided they wanted to go home and refused to serve us. The reception staff commented that it was open till midnight the day before? And we are residents. Even the duty manager tried to help but was flately met with a no.

Breakfast

I would highly recommend this hotel if you need to stay at Heathrow before or after a flight. It has a nice restaurant and separate bar area. The breakfast buffet had huge number of choices much better than the typical Hyatt Place buffet in the US. The room was clean and spacious with an electric kettle for tea or instant coffee. There is a hotel hopper bus that goes to the front of the hotel from the bus area at Heathrow Terminal 2. But it only runs hourly for 6.5 pounds. Uber was double that for a 10 minute ride.

The hotel was pleasant and staff were excellent. Disappointed the gym wasn’t open till 8am so was unable to use it in the mornings before getting out to a conference.

It's in the central location of Cardiff. It's near to shopping center and Cardiff castle. The staff is very helpful.

Room was clean and comfortable but quite dark as there was not a lot of natural light. Staff were very friendly and gave us complimentary drinks for our anniversary.

Good location for city centre

A lovely spacious family room, it was spotless. The hotel was very welcoming. And the spa/pool facilities were great.

The breakfast was good lots of choice

Super friendly and helpful

Fantastic breakfast, one of the best.

Not a great experience, on arrival to check in there were hundreds of people, the noise was horrendous, I struggled to hear the staff member checking me in. The room had a few issues with lack of cleanliness.

Wonderful stay. Hotel very well maintains and in great location

Great stay, central location. Lovely breakfast… friendly staff

Clean room but no bottled water. Room provided was an accessible room, which was unnecessary.