Clean hotel. Comfortable. Friendly staff. Strategic location near Tunjungan Plaza. Easy access.

It was a truly enjoyable stay at Hotel Tunjungan Surabaya. The service was incredibly friendly. Hotel Tunjungan is top-notch. Jaya jaya jaya.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

The lobby area is comfortable and smells great. The rooms are spacious and family-friendly. The breakfast menu is very varied.

The rooms are comfortable and clean, perfect for relaxing after a long day of activities. The pleasant atmosphere also makes your stay even more enjoyable.

The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.

My stay at the Sheraton Surabaya was truly memorable. The service was responsive and friendly, as was the staff, Bryan. Very quick and helpful. The location is undeniable, with easy access to Tunjungan Plaza Mall. The rooms are spacious and well-maintained, like a 5-star hotel, even in a new hotel.

The staff explained well, the place is easy to get to everywhere, close to the city center.

Booked premiere room and I got 2 rooms connected. The view is facing the main road, but as it was on a high floor, the sound from the road did not bother me. They provide a prayer mat and qibla too! Also, the breakfast was pleasant!

I tried nasi goreng cakalang for my dinner menu. This menu was suggested by a friendly and helpful staff named Alya. The nasi goreng was delicious. Thanks for her suggestion! I appreciate it 😉

The rooms are spacious, cleaned daily, and the food is delicious and varied. It's very close to shopping centers like TP, Delta, WTC, and Grand City. It's also close to a variety of nightlife options.

The stay was comfortable, and I slept well. The staff responded quickly when I requested a replacement blanket and additional towels. Overall, I was very satisfied with the service and hospitality.

The hotel staff are all very friendly, the breakfast food is always delicious, the room is clean, the smart TV is also complete, the check-in process is fast, assisted by Ms. Clara and Delinda, always a favorite hotel, next time I will stay again.

The hotel staff is friendly, the rooms are clean and tidy, the bathroom is clean, the AC is cold, and it is only 3 minutes from Tunjungan Plaza.

The staff is friendly, the lobby, elevators, and hallways are clean. The lobby especially smells great.

Attend the ISOPLUS RUN event every year and stay here twice, always like the service. The room is very spacious.. in front of the mall too.. close to everywhere you want. Recommended for staying with friends/family.

The 100/99 location is strategically located in the city center and close to everything. Plus, it's the only hotel in Surabaya with a private jacuzzi and sauna. A very thoughtful hotel. Perfect for relaxing.

Came from Texas to visit my niece and so far this is the best hotel I have stayed at and will come back again in the future.

I spent two memorable nights here for a weekend. One of my favorite things about the hotel is the rooftop pool, which offers stunning city views and makes relaxing even more enjoyable. The gym is also excellent, with a stunning view that makes exercising even more enjoyable. The location is strategic, the rooms are comfortable and clean, and the overall atmosphere of the hotel is calming and perfect for unwinding. Thank you for a wonderful stay. It will definitely be one of my choices when I visit Surabaya again. 😍🏙️🏊‍♀️💪🏻

Stayed from October 9th to October 12th, 2026, for my son's graduation ceremony at ITS. Breakfast was included in the room, with a varied menu and quite tasty. Since we were leaving at 5am for the graduation ceremony, we requested a boxed breakfast, which was available at reception. So far, all the staff have been kind and friendly. However, the lighting in the hallway on the 20th floor is a bit dim.

I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.