Zedwell Piccadilly Circus

I always stay here in London. I heard a visitor from the US complaining that there was no hairdryer in the room. There’s no coffee or tea either. This suits me fine. Bring your own stuff or book somewhere else if you want a traditional hotel.

Everything cost more, luggage storage, gym early check in. Felt like i was in a cave didn’t like it at all, noisy above club on a fri and sat night

The rooms were very poorly laid out and didn’t have any glasses, fridge, shower door c shower storage, or extra pillows. We asked for pillows three times and never received any. The hotel staff was not polite and seemed bothered when approached. Worst part was the smoke detector was set off by the shower steam and we had to change rooms at 10pm. No accommodation apology was offered and they spoke to us as if it inconvenienced them. the location was the only positive.

The location of this hotel is great, but unfortunately, everything else was a huge disappointment. Our room had no windows, felt dark and claustrophobic, and had almost no space to store or hang clothes. Basic amenities were inconvenient, like having to go to another floor just to iron. Housekeeping was also terrible—our room was never cleaned, the bed was never made, and towels were never replaced during our stay. They also charge £15 per bag for luggage storage, which felt excessive. The absolute worst part was finding a bed bug crawling on our bed sheets the morning we were leaving. I had been waking up with painful, itchy bites on my legs and thought they were mosquito bites, but seeing the bed bug confirmed otherwise. It was disgusting and disturbing to realize I had spent two nights sleeping in those conditions. I ended up needing medical attention after returning home because of how severe the bites became. Staff seemed unfazed when I reported it, which was honestly shocking. Between the poor service, hidden fees, and serious bed bug issue, I would never stay here again.

Friendly staff

This is the worst hotel I have ever stayed in No windows still under construction My room didn’t get cleaned once in my 7 night stay I asked 3 seperate times for a clean and new towels and was told we only clean after 5 nights Signage terrible No staircase to get yo and down to avoid waiting for lifts Very disorientating as there is no natural light anywhere.. feels like a bunker

Great location

Amazing location. lovely fresh reception, always staff around, smelt lovely. lots of lifts. carpets in corridors for rooms very stained. door to our corridor you had to swipe card to gain access, but didnt work, so anyone could just walk around. no hairdryers in rooms, just 10 ish for the whole hotel in 2 'beauty rooms'. one of the plugs in our room didnt work

Got called into surgery the day of my event and stay, explained this to Zedwell & asked to amend to another day, refused. I received the letter one day after my booking and let them know immediately. While I completely understand a non refundable booking, I thought they’d have more empathy. No one wants to be called into an operation they weren’t expecting.

Kept awake by maintenance hammering in the room above us to 11pm then woken up again to the sound of hammering and power tools at 8am in the morning. Room was not soundproof as we could hear people arguing in the room beside us. Hallway carpets covered in stains.

The hotel is close to everything but some things needs to improve. They need to get better about getting access to the rooms. To go to the elevator anyone can come up.. Would be better if they only allow whoever has a card key. You don’t need a card key to go to the elevator. Inside the room there was no hairdryer and the housekeeping only comes every 3 days. They should clean the room everyday or whenever the guests need it.

Limited amenities. Very small rooms. Boxed in beds. No water, no glases, one pillow, no tv. No onsite restaurant. For the price this isnt acceptable and i clealy should have read the hotel details more. Just expected these as standard. Other than that it was ok. Hallway carpets dirty and well worn. But its a hallway. Stayed in better cheaper accomodation.

Great location to theatres, shops, restaurants and local places like Oxford Circus, Covent Garden and Trafalgar Square. The staff are helpful and friendly. Room is quiet but needs a bit of maintenance and repair.

The room and bathroom were clean with towels and essential toiletries. The check in process on an iPad was easy and there were plenty of staff on hand for help with this and checkout. The location is ideal for theatres , cinemas etc being in Piccadilly and close to Leicester Square, China town, Covent Garden and Soho. The hotel seemed very busy in the reception area but once in your room we heard no other noise. The air conditioning was quiet and efficient. We would definitely stay here again as the price is reasonable considering location.

Simple quiet easy especially for solo travel. Bed is quite comfy. No tv. Great shower . Right in the center of it all.

Room has nothing inside, no hair dryer, no iron, These are shared in a specific room and its very inconvenient , my friend’s room had bedbugs, would not return.

As expected 2 walk from theatre. Staff very helpful checking in as didnt have a reference number

Nice property in prime location. However, some basic amenities in the room were missing.

Our room with four double beds worked for four of us for one night. It was clean but the air con didn't work properly. The shower was excellent. Would consider staying again with a group of friends.

The room and hotel were ideal for our needs, few bits of cosmetic maintenance needed but nothing major. Either need fitted sheets of the housekeepers need to be trained to make sure the sheets are on secure, I had to remake both beds to get the sheets to stay on.