Zedwell Piccadilly Circus

Location is great! Close to tourist spots!

The hotel itself is lovely room small but comfortable perfect for one night’s day great location. unfortunately we didn’t like the £15 charge They wanted to have to keep our luggage for a few hours while we went to explore for a few hours before checking at 2 pm

Here is the revised part integrated into the review. The Zedwell Piccadilly has an excellent location. It is literally a few steps away from Leicester Square and Piccadilly Circus. Unfortunately, that is the only excellent thing about this accommodation. We booked Zedwell for three nights. During those three nights, the room was never cleaned and fresh towels were never provided. The room, which they call a “cocoon”, is exactly that, although perhaps even a cocoon has more practical storage. There is no wardrobe, no clothes rack, no bedside table, and no small table where you can place your belongings. Nothing. Just a bed and a shower room. All your clothes have to remain in your luggage because there is absolutely nowhere to hang or store anything. The worst part was the luggage policy. We arrived at noon, while check-in was at 3pm. I did not expect the room to be ready, but I did expect what every normal hotel offers, the possibility of leaving our luggage until check-in time. Not at Zedwell. To leave luggage, you need to pay £15 per piece. For two carry-on bags and two backpacks, that would have cost £60. They did, however, offer a “better” option, pay £50 to access the room we had already booked, three hours earlier. The same applies at check-out. You must leave by 10am. Otherwise, late check-out costs £50. If you want them to keep your luggage after check-out, it is again £15 per piece. I travel frequently and I have honestly never come across such nonsense.

If you just want a bed and hot shower this place will work for you, however, if you’re travelling with someone else then you had better be in intimate terms as the bathroom is separated by a glass (frosted) wall. The room felt ‘budget’ all be it designer budget, but lack of anywhere to sit other than a very low bed and cold concrete floor made it feel cold and uninviting. We missed the fact there was no tv so was a bit surprised. This place is great if you’re out late and crashing at the end of the day. Fab location with so much on the door step and very close to tube and buses.

Air conditioning was good. Clean spaces and room. Great central location.

We were on the 2nd floor and club music played until after 2am every night we were there. It sounded like it was in the room with us it was so loud. Also, the shower flooded the room every time we showered. The location was good. The staff was minimal. There is no phone to communicate you have to go down to the lobby of you need anything. There is no tv or blow dryer. It’s just a room and beds. Beds are decently comfortable. Pillows are horrible! The club music and flooding ruined the stay for us.

Okay, the location is great. It essentially smack-dab in the midddle of London’s “times square”. It’s also right next to a tube station, so it’s easier to get around with all the traffic. Check-in was relatively easy. The service, well —laughable. There was no service. The most you’ll actually get something is checking in. We had to change rooms 2 times because the A/C’s weren’t working (It was 30 celsius/98 fahrenheit). Then, when trying to get a couple extra pillows (because they only give you one) we’re told they’re out. Same for towels, apparently, there’s only one person in the hotel who can grab towels if the cleaning lady isn’t in. We also had issues getting toilet paper, to the point that we just stole some from the bathroom in the common area. If you didn’t talk to a person directly vs. using WhatsApp, good luck on getting anything. The elevator-bank-waiting-area on each floor only has one button. So you have to ride up or down until you get to your destination. Because if you press the button, it also sends an elevator that’s going up (even if you’re going down). The room was fine, I get that it’s supposed to be bare bones, but some things need to be included. Like two of each “thing”. Two hand-towels, two towels, etc. Finally, idk why, but the bathroom sinks started to have their super weird smell coming out of them, my first thought is that their hot water tanks need to be cleaned, idk. TLDR: Less pricey hotel, but you lose a lot too.

The hotel is very centrally located and in a great spot near a lot of shops, theatres, and restaurants. While the service leaves something to be desired, as you have to check in and get your own room keys on a self-service tablet that is not very customer-friendly, and they do not clean the rooms during your stay. If you want towels, you will have to ask the person in the lobby, and the trash does not get taken out. The room itself was fine, very minimal, but it was clean and had everything you might need. The issue is the toilet. The "room" with the toilet is encased in glass that is frosted. This does not leave any privacy from the rest of the room, and everything can be clearly heard from the toilet to the rest of the room. This hotel is great if you are looking for a fairly reasonably priced room that is centrally located and has the bare necessities and nothing else.

Excellent location - no frills stay - perhaps a little tricky getting into and out of the bed for folks feeling their age.

Just checked out after 3 night stay. Was really anxious after reading other reviews, however there was no need to worry. It wasnt the cleanest but didnt bother us, a stray hair on the floor, dirty grout in the bathroom etc. My 5 year old loved having her bed so close to me. The aircon worked great!! It was up to 36degrees this week so very grateful!! After not sleeping the first night due to a rubbish pillow, i requested an extra one which was waiting on the bed on our return, no problem!! The location was great!! I would book again, dont let the bad reviews scare you too much, just be realistic about getting what you pay for.

The room was okay but air conditioning was not working especially as it was hot weather this should have been dealt with,not enough towels in the room ,no where to put our stuff I wasn’t expecting this especially as it was not cheap ,really disappointed I won’t be staying at this hotel again nor would I recommend. Only good thing the hotel was near shops .

Location is fantastic. The room is basic. Two beds and a bathroom. No windows, no chairs, no tables, no desk, no thermostat. Clean enough. Would consider staying here again, but I have gotten used to having someplace to sit and a table to put stuff on (besides the floor.)

Absolutely loved my stay here it’s in an amazing location and the entrance and rooms are just so gorgeous. The staff was also amazing and helpful especially sonchoy! I definitely recommend and will be staying here again

The staff were really helpful and the location is great. Aircon very welcome due to the high temperatures

Room was dirty, so many issues. Had to switch rooms twice. Was given a room with dirty sheets was given another room with Beatles. At least there were no bedbugs was getting emails about being checked out during my stay. If I knew better, I would’ve stayed somewhere better but it was OK for the price. Also, the air-conditioning did not work during the day. Great location, though easy to get to and from Heathrow and anywhere else in the city.

Basic and comfortable room - amenities are limited but good if all you need is somewhere to sleep for 1-2 nights. Great location and helpful staff - official check in is from 3pm but I was able to get in to my room before this, so is worth asking. I experienced some noise/music late into the night, presumably from a nearby bar but this is a trade off with the central location.

1. The shower drained poorly not because of a clog but due to poor design. 2. There were no phones to call the front desk, and our AT&T phones had no service, so you have to physically go to the lobby. 3. If you arrive early, they want to CHARGE you for luggage storage Per BAG! Wow.... 4. Beauty Rooms: Two of the four hairdryers were broken, and there were no hair straighteners as advertised. Never Again May 2026

The room looked nothing like the photos on the booking/website page. The AC was broken and they already gave out all their fans so it was a stagnant hot air in the room the whole time. The shower was not enclosed, it only had a thin curtain that didn’t even reach the ground so the water from the shower was sprayed all over the bathroom floor.

Room was clean and neat in a very central area for an affordable price

Hated my stay here. 1st off this hotel doesn’t fall under Expedia’s 24h cancellation. The listing was v misleading and basically hid the fact that there were no windows in ANY room. I didn’t realize when booking & when I tried to cancel they wouldn’t let me get a refund. The room itself was a nightmare. Aside from no windows, there was no furniture. Nowhere to store your things, or get ready. They had no outlet in the bathroom & the door for it was so thin you could hear everythingg if someone used it. They didn’t provide any water or normal things a hotel provides. But dw you can buy overpriced water at their vending machine! The bed was very uncomfortable, but dare I say the worst part was the temp through the night. The room didn’t get cold at all, and they cap how much you can lower the temperature in the room by for “sustainability”. This hotel made me SO excited to go home. Felt like I was in an insane asylum. Sleeping, doing makeup, and eating in bed was not something I imagined for a vacation. Screw this place so much. Oh they also barely have a front desk & THE BEST PART WE FOUND A BUG IN OUR 1ST ROOM. The employee we did find reassured us it wasn’t a bed bug so you know *no worries*. Despicable. Save yourself time and don’t save the money here. It’s not worth it, & that’s coming from someone that hates spending a lot on hotel rooms when ur barely there during vacation. Rip. Only good thing was the location being in the center of everything but again at what cost.