The service is good and the food and rooms are comfortable, suitable for families.

The hotel staff is very friendly, the service is satisfactory, the breakfast is varied and delicious.

With a hotel this big, there's no doubt about the service and the quality of the food. Absolutely the best.

Comfortable place, complete facilities, kids friendly, delicious food, close to shopping centers, friendly service.

The hotel staff is very friendly, even the security, the rooms are very clean, in short the hotel is great.

My stay at the Sheraton Surabaya was truly memorable. The service was responsive and friendly, as was the staff, Bryan. Very quick and helpful. The location is undeniable, with easy access to Tunjungan Plaza Mall. The rooms are spacious and well-maintained, like a 5-star hotel, even in a new hotel.

Great service from concierge to room service. Free shuttle on demand to the nearby mall.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

The best place to stay when you're in Surabaya. Love the breakfast food varieties.

I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.

Have stayed here several times and always get addicted again and again and don't want to move to another hotel 😍

I stayed in September 2026. Ambiance/Facilities: The hotel ambiance looks grand, and is quite convincing as a star hotel. Food: Breakfast is very varied with a fairly good level of maturity. Staff Assistance: The staff is very friendly and very helpful. Highlights: Large room size and location close to the center of Surabaya. Price: Reasonable price with good quality. Location: Close to Tunjungan Plaza Mall.

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

Great location as it is right at Tunjungan tourist street, great service, welcome cookies at check-in was a nice touch, nice pool with nice view, good gym, good Wi-Fi, room is spacious with herbal drink as complimentary, hot water, comfy bed, broad selection of breakfast, and attentive staff.

Check-out by Mrs. Early was very easy. The hotel is beautiful and luxurious. I'll be back again.

The hotel staff was very friendly! Really helpful! They helped me with all the equipment I needed, like an iron and a hairdryer. Thank you, Vassa Suites!

The hotel is well-maintained and the staff are very friendly. The location is close to tourist attractions but still very quiet. It's perfect for families.

We were welcomed by the Hotel manager and said good bye when we left. We felt like at home. Staff was also very friendly and supportive. Highly recommend.

Easy check-in, the hospitality of the staff from security, bell boy, and front desk was great as usual. Not my first time and not going to be my last. Thanks, will be back again.

I love staying here. The staff are extremely friendly and accommodating. All my requests are all done very well. I love the food and the ambiance. I would love to go back again when I visit the town.

The food was absolutely incredible! Every dish was richly flavored and cooked to perfection. The ambiance was elegant. Other hotel facilities are complete, including a gym, a large swimming pool, and even a spacious and clean playground. Highly recommended for families with small children.