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It was a pleasant stay, the staff were friendly and very helpful. Recommended.

The service, room, and meals are all great. Definitely the best hotel I’ve stayed so far. They care for little things and the staff are everywhere, you could easily reach them. ⭐⭐⭐⭐⭐

This is my fifth or sixth stay here. Every time I visit Batu, I always choose Golden Tulip because it's comfortable, clean, cool, and has complete facilities. There are plenty of playgrounds for kids, both indoor and outdoor. You can also get a glimpse of the animals (especially birds) at Jatim Park 2, which is very close by.

The room is comfortable, clean, suitable for family vacations because there are many activities for children, the check-in and checkout process is fast, the breakfast is delicious with many varieties.

Impressed by the friendliness of the doorman/bellboy and reception staff. Stayed in a Premier King Room for 5 days and was blown away by the super-complete, clean, and very spacious room. Highly recommended and satisfied.

It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

I really like staying here 😍, the room is very comfortable, the breakfast is delicious and there are lots of menu choices.. it's really great 🥰

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

A 5-star hotel with services that prioritize the comfort of wheelchair users, the elderly, and children. The room I booked was a premium room. Because I use a wheelchair, I requested a shower chair. However, we were given a special room "just for wheelchair users." The service was excellent. Furthermore, on our second night, we received a complimentary upgrade to a 66-square-meter residence. Thank you to Ms. Febby, Mr. Andi, Ms. Elen, and Mr. Sulton for their attention that exceeded expectations.

Check-in was fast, the staff was friendly, there were plenty of activities for kids, breakfast and dinner were included, and the food was delicious and varied. Stayed for one night, from check-in to check-out, all done at the hotel.

Perfect for staying with children. The environment is quiet, easy access from the main road, and the food is varied and delicious. The rooms are spacious and clean, and the staff is friendly and helpful.

I often stay at this hotel and am always satisfied: the rooms are very spacious (42 m2), clean, centrally located, excellent service, varied food.

I was so satisfied staying here. The location is strategic, as it's connected to the Ciputra Mall. The staff are incredibly friendly and helpful. The rooms are spacious, clean, and well-equipped. Plus, the view from the bathtub overlooks the city, making it so relaxing. I just requested mirror art, and when I arrived, I was given two welcome cakes. One day and one night. The service was exceptional and very satisfying. 😍

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

We were welcomed by the Hotel manager and said good bye when we left. We felt like at home. Staff was also very friendly and supportive. Highly recommend.

I love staying here. The staff are extremely friendly and accommodating. All my requests are all done very well. I love the food and the ambiance. I would love to go back again when I visit the town.

The receptionist and hotel staff were super friendly, and the rooms and facilities were very comfortable and well-appointed. Next time I'm in Surabaya, I'll definitely choose Vasa, perfect for a staycation. 👍 A truly memorable stay with my family.

It's really great, the rooms are big, clean, the food is pretty good, better than other 5-star hotels in the area.

Everything was on point! The ambience, room, and every corner felt aesthetic and well-thought-out. The staff were very polite and helpful. Big thanks to the restaurant manager on breakfast duty – I forgot her name but she was so kind and attentive. The breakfast was delicious, especially the Indonesian selection. Highly recommend!

The hotel is clean, the food is delicious, the staff are friendly and the service is incredibly good.

A very spacious resort. Walking around the hotel area in the morning is a very interesting activity. The accommodations are mainly villas scattered among the pine trees. In the morning, the resort area is shrouded in mist. Non-villa rooms are located in a traditional house-like building. The upper floor of this traditional house is a meeting hall, while the rooms are located downstairs, requiring descending stairs; there is no elevator. It seems quite difficult for older people. The swimming pool is located amidst the garden and pine trees. Cleanliness is good. Drones are allowed on the hotel grounds. I didn't try the food. The gym is no longer functional.