I have a wonderful experience during my 2 nights stay here. Everything just beyond perfect. Their customer complaint handling just spot on! First we planned to stay just for a night, but my daughter loved it here so we decided to spend another night here, we can do many things in this resort because they provide many activities as part of hotel facilities. They provide a tasty blackforest cake as a compliment for my birthday and they surprised me with a cute handcrafted towel as well, which a very thoughtful service they provide during my birthday staycation! Thank you so much, Singhasari. Will surely be back here again very soon 💙
A stay at Sheraton Surabaya Hotel and Towers places you in the heart of Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This 5-star hotel is 6.6 mi (10.6 km) from Pakuwon Mall and 0.8 mi (1.3 km) from BG Junction.
Whatever the reason, you should not use stained sheets for guests. You have to give the best to each of your guests, don't you? Hopefully it doesn't happen again for the comfort of your guests.
We had the junior suite, but the room was worn down, peeling paints on the wall, music in the alleyway was too loud it was hard to sleep, bathroom mat was unspeakably dirty, the bedsheet was not tucked in properly and when we saw what 's underneath, that 's when we decided to leave the property even though we still have a one night stay left.