Best Hotels in East Java

I recently had the pleasure of staying at Wyndham Surabaya for 4 days and 4 nights, and I can honestly say it was an amazing experience from start to finish. This 5-star hotel at Jl. Basuki Rahmat is truly in the heart of Surabaya - close to Tunjungan Plaza, great location, but once you enter the lobby you feel pure luxury and calm away from the city buzz. The room was spacious, impeccably clean, modern, and very comfortable with everything I needed - fast WiFi, Smart TV, cozy bedding, and a beautiful city view. Breakfast buffet at Tangerine Restaurant was outstanding with so many Indonesian and international options. The outdoor pool, gym and spa facilities were top-notch. But what made this stay truly unforgettable was the service. A very special mention to Ms. Eva - she is an asset to Wyndham Surabaya. Her hospitality is exceptional. Always smiling, very professional, attentive, and goes above and beyond to make guests feel welcome and valued. She handled everything with such grace and genuine care. Great staff like Eva is the reason guests come back. To the entire team at Wyndham Surabaya - thank you for 4 amazing days. You have set a very high standard. I will definitely be back and highly recommend this hotel to anyone visiting Surabaya. Highly recommended!

The impression of luxury is immediately apparent upon entering the lobby. The rooms are spacious, fully equipped with amenities, and the furnishings are luxurious. The hotel staff is very friendly and helpful. Next time in Surabaya, I'll choose the same hotel.

I've stayed here twice in one week. My kids love the heated pool. The facilities for both kids and adults are great. After swimming, we enjoyed playing pool together. The food is 5-star standard. The food at Infinite is also great. I also got a room upgrade yesterday. The mountain view means you can watch the sunrise too. It's also close to Jatim Park. It's a great place to stay if you're visiting Batu. Highly recommended for family trips.

This was our first time staying here, and our first impressions were very satisfying. The room was spacious, well-appointed, and the breakfast was excellent. The staff were friendly and very helpful. And most importantly, the hotel is very close to ITS, where our son attends. Thank you.

The room is comfortable, clean, suitable for family vacations because there are many activities for children, the check-in and checkout process is fast, the breakfast is delicious with many varieties.

I've been staying here for over a decade and love the hotel, the atmosphere, the service, the menu, and the ambiance at breakfast. I was so impressed that I returned yesterday, and everything is still well-maintained and pleasant.

I really like staying here 😍, the room is very comfortable, the breakfast is delicious and there are lots of menu choices.. it's really great 🥰

The best place to stay when you're in Surabaya. Love the breakfast food varieties.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

Mr. Bryan was very friendly and efficient. The service from the other staff was also excellent, always smiling.

I stayed in September 2026. Ambiance/Facilities: The hotel ambiance looks grand, and is quite convincing as a star hotel. Food: Breakfast is very varied with a fairly good level of maturity. Staff Assistance: The staff is very friendly and very helpful. Highlights: Large room size and location close to the center of Surabaya. Price: Reasonable price with good quality. Location: Close to Tunjungan Plaza Mall.

I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.

A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.

Check-in was fast, the staff was friendly, there were plenty of activities for kids, breakfast and dinner were included, and the food was delicious and varied. Stayed for one night, from check-in to check-out, all done at the hotel.

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

Check-out by Mrs. Early was very easy. The hotel is beautiful and luxurious. I'll be back again.

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

The receptionist and hotel staff were super friendly, and the rooms and facilities were very comfortable and well-appointed. Next time I'm in Surabaya, I'll definitely choose Vasa, perfect for a staycation. 👍 A truly memorable stay with my family.

I love staying here. The staff are extremely friendly and accommodating. All my requests are all done very well. I love the food and the ambiance. I would love to go back again when I visit the town.

We were welcomed by the Hotel manager and said good bye when we left. We felt like at home. Staff was also very friendly and supportive. Highly recommend.

It's really great, the rooms are big, clean, the food is pretty good, better than other 5-star hotels in the area.