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Air China: An Introduction

Air China is China’s only national flag carrier that was established in 1988. With a headquarter in Shunyi District, Beijing, Air China’s flight operations are based at Beijing Capital International Airport. By June 2016, Air China has a fleet of 603 passenger aircraft and freighters of mainly Boeing and Airbus families. In operating its flight service to 377 destinations, Air China offers four types of cabin classes, from Economy Class, Premium Economy Class, Business Class, and First Class.


Air China Booking & E-ticket

Search and book your Air China flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Air China ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Air China e-ticket in My Booking or in your email

How to Pay

Payment for your Air China ticket can be made via credit card, internet banking, and over-the-counter. For complete information about payment methods, please visit How to Pay.

Air China E-ticket

Air China e-ticket is an eligible proof for booking an Air China flight. Show your e-ticket during check-in at the Air China counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Air China Rating

based on 500 reviews

Service standard: Full Service

Air China Seat Class

Economy Class

With a 24-inch (around 86 cm) legroom, passengers in Economy Class can enjoy the flight comfortably. To make the trip more enjoyable, Air China has provided an in-flight entertainment system on each seat, equipped with a pair of headphone. Its content contains audio, TV, games, to newly released movies from the US. Even though there is no amenity kit offered, but the Economy Class passengers still get a pillow and a plastic-wrapped blanket to make sure they have a good rest during the flight.

In-flight Meal

Air China works with 110 catering companies to select the freshest, healthiest, and safest ingredients to provide every passenger with a perfect dining experience. For a long haul flight, Air China will serve tasty dishes and hot porridge for breakfast. Passengers can select all kinds of meat and seafood with rice or noodles. During short trips, passengers can also enjoy the Chinese style baked cake, sandwiches, hamburgers, etc. In addition to that, Air China also prepares various yogurt and fruit to be enjoyed with every meal.

Premium Economy Class

Currently, the Air China’s Premium Economy Class can only be found on three types of long-haul aircraft, which are Boeing 747-8, 777-200, and Airbus A330-300. With 37-inch (around 94 cm) seat pitch, all seats in this cabin are wider than the ones in the Economy Class. During the flight, passengers can also enjoy an in-flight entertainment system, which offers a great selection of movies, audios, and games. Premium Economy Class is currently offered on flights from Beijing to Gatwick London, Dusseldorf, Shanghai, Shenzhen, and Hangzhou.

In-flight Meal

Working together with more than a hundred of catering companies, Air China offers its passengers a balanced diet, focusing on seasonal variations and freshness. Different routes mean the opportunity to sample specially prepared delicacies full of local flavor, from all kinds of meats to seafood, served with rice or noodles. Every meal is also prepared with various yogurt and fruit.

Business Class

All the seats in Business Class cabin are fully flat and angled slightly away from the aisle, so they are considerably more private. Besides a comfortable pillow and blanket, each Business Class passenger will also get an amenity kit by L’Occitane, which contains a toothbrush, toothpaste, eye mask, lip balm, lotion, comb, and earplugs. Once most of the passengers have settled in their seats, the flight attendants will distribute hot towels. For a long haul flight, Air China has also provided a set of pajamas for each of its passenger.

In-flight Meal

For passengers on flights lasting more than an hour and a half and coinciding with meal times (three times a day), Air China has prepared a choice of in-flight meals. For breakfast, Air China offers a western-style Continental Breakfast of pastries and fruit. Meanwhile, for lunch and dinner, passengers can choose from at least three main courses, alongside appetizer, bread, butter, salad, soup, dessert, cheese, and fruit. In addition to that, a variety of snacks is also available between meals.

First Class

If the First Class passengers want to sleep during the flight, a cabin crew will help them recline the seat to a fully flat 180-degree position, lay down a cover, and offer a nice duvet. There is also a quite generous size of a compartment and an in-flight entertainment system with a great selection of movies, audios, TV shows, and games. Each passenger will also get an amenity kit by L’Occitane, which its items are similar to the ones offered in the Business Class. Passengers can also ask for pajamas before they have a nice sleep.

In-flight Meal

The First Class’ in-flight meal service is similar with the one in the Business Class. The breakfast menu offers pastries and fruit, hot porridge, and other Chinese favorites. For lunch and dinner, passengers can choose from at least three main courses, alongside appetizer, bread, butter, salad, soup, dessert, cheese, and fruit. Passengers can also enjoy fine wines from Chateaux in France. Air China has worked together with certified French wine tasters to carefully select more than 200 fine wines from around the world.

Air China Privilege Programs

PhoenixMiles

Together with Air China System carriers including Shenzhen Airlines, Shandong Airlines, Air Macau, Dalian Airlines, Inner Mongolia Airlines, and Tibet Airlines, Air China has conceived a frequent flyer program called PhoenixMiles. In addition to taking flights, passengers can also earn mileage when using the services of Air China’s partner hotels, car hire companies, or banking corporations. Accumulated mileage can be redeemed for free trips, free class upgrade, and other beneficial rewards. There are at least three membership tier levels offered by PhoenixMiles, which are Silver, Gold, and Platinum.

Airport Lounge

Air China Airport Lounge is located at Terminal 3 in the Beijing Capital International Airport. There are two kinds of airport lounges in Terminal 3, which are First and Business Class lounges for both domestic and international flights. These lounges have been provided with VIP areas, smoking rooms, dining areas, an entertainment center, internet stations, rooms for rest and relaxation, conference rooms, and other facilities. However, access to Air China Airport Lounge is only available for its First and Business Class passengers, as well as PhoenixMiles VIP members and Star Alliance Gold card holders.

Air China Fleet

Boeing 747-400
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 60 inches (Business)
  • 80 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 777-300ER
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 60 inches (Business)
  • 83 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 787-9
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 3-3-3 (Premium Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 36 inches (Premium Economy)
  • 60 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Air China In-flight Crew

Air China Flight Attendant Uniform

The Air China’s flight attendant uniform is dominated with a red color, which is consistent with the visual identity of the airline. It features a long sleeve red blazer and a knee-length red skirt. They also wear a hat with Air China logo embroidered on the front side. To complete the look, Air China’s flight attendants wear a scarf around their neck and a pair of black pump shoes. Even though it may look very simple, but it is the simplicity that makes the flight attendants look elegant and sophisticated.


Air China Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

Domestic

Economy Class

Max. 5 kg (Dimension: 55 x 40 x 20 cm)

Max. 20 kg (Dimension: 100 x 60 x 40 cm)

Business Class

Max. 30 kg (Dimension: 100 x 60 x 40 cm)

First Class

2 pcs (max. 5 kg/pc) (Dimension: 55 x 40 x 20 cm)

Max. 40 kg (Dimension: 100 x 60 x 40 cm)

International

Economy Class

Max. 5 kg (Dimension: 55 x 40 x 20 cm)

Max. 23 kg (Dimension: max. 158 cm)

Business Class

2 pcs (max. 8 kg/pc) (Dimension: 55 x 40 x 20 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

All flights to Japan

Economy Class

Max. 5 kg (Dimension: 55 x 40 x 20 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

2 pcs (max. 8 kg/pc) (Dimension: 55 x 40 x 20 cm)

First Class

Air China Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • For safety reasons, an infant who is less than 14 days old or a premature infant who is less than 90 days old will not be accepted for carriage.
  • An infant who is 14 days to two years old must be accompanied by an adult who has attained the age of 18 during travel.
  • Air China provides a safety belt for the infant.
  • Request for infant service must be made at the time of booking.
  • The fare for an infant under the age of two on the day of travel is 10% of the normal adult fare, and no seat is provided for the infant.
  • For a weight-based system, the free baggage allowance is 10 kg and cannot exceed 100 x 60 x 40 cm.
  • For a piece-based system, the free baggage allowance is one piece, with a maximum weight of 23 kg.
Child Passenger Policy (2-12 Years Old)
  • Unaccompanied Minor (UM) refers to children between the ages of five and 12 who come on board without being accompanied by an adult.
  • Air China will provide an UM with a small hanging bag which can help the child keep all travel documents and boarding passes.
  • The child needs to hold the valid ID used at the time of ticket purchase and the “Request for UM Service”.
  • Air China’s ground service staff will help the child with check-in, customs clearance, security check and baggage check, and accompany him or her while waiting for boarding.
  • After boarding, the ground service staff will hand over the child to flight attendants.
Pregnant Passenger Policy
  • Under 32 weeks of pregnancy: pregnant women can travel as a regular passenger.
  • Between 32 weeks and 35 weeks of pregnancy: pregnant women are required to present a Certificate of Diagnosis issued by a doctor within seven days prior to departure.
  • Over 35 weeks pregnancy: passenger will not be permitted to board.
  • Women who are still within 14 days of delivery are not permitted to board.
Disabled Passenger Policy
  • Air China provides wheelchairs for use in the aisles of the cabin for passengers who are completely immobile.
  • If the passenger cannot sit in an upright position in the seat during the entire flight, they can request a Stretcher Passenger (STCR) service.
  • Reservation for the wheelchair cabin and STCR services must be made at any of the ticketing offices before the flight departure.
  • For safety reasons, the stretcher passenger must be accompanied by at least one adult passenger who has attained the age of 18 or a medical assistant.
  • Only one stretcher passenger can be accepted for carriage on each flight.

Air China Check-in Policy

Air China Check-in Time

Please find the check-in time for all Air China flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

45 minutes before departure

International

2 hours before departure

1 hour before departure

Air China Online Check-in

Online check-in is also available for Air China flights. Please follow the steps below.

  1. Go to Air China web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Air China Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Air China Refund Policy for a complete information on refund.

Air China Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Air China Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Air China directly to reschedule.


 

About Air China

Established in 1988, Air China (IATA code: CA) is known as the only national flag carrier and a member carrier of the world’s largest airline network, Star Alliance. The corporate logo of Air China depicts phoenix, a legendary bird worshiped by the nation as a symbol of luck and happiness. For Air China, phoenix symbolizes a spirit. At the core of the “Phoenix Spirit” is the will to “serve the world, to lead, and move forward to higher goals”. The airline’s brand positioning is to be “a professional, trusted, internationally respected Chinese brand closely associated with China”. For nine consecutive years from 2007 to 2015, Air China was featured prominently on the “Top 500 Global Brands” list, and was the only Chinese carrier ever recognized on the list. In operating its flight service, Air China offers four types of cabin classes, which are Economy Class, Premium Economy Class, Business Class, and First Class. Each seat in all classes are equipped with an in-flight entertainment system, which contains of a various movies, TV shows, audios, and games. The Economy Class passengers get to sit in a 24-inch seat, while the Premium Economy Class seat has a 37-inch (around 94 cm) legroom. Working together with more than a hundred of catering companies, Air China also offers an in-flight meal service, focusing on seasonal variations and freshness. Different routes mean the opportunity to sample specially prepared delicacies full of local flavor, from all kinds of meats to seafood, served with rice or noodles. Every meal is also prepared with various yogurt and fruit. Besides the onboard service, all passengers also get a free baggage allowance. For the domestic flights, the baggage allowance is 40 kg for First Class, 30 kg for Business Class, and 20 kg for Economy Class. Meanwhile, in the international or regional flights, the baggage allowance for First and Business Class passengers is two pieces of ordinary baggage, each of which shall not weight over 32 kg. In the case of Economy Class passengers, the baggage allowance is one piece of ordinary baggage, which shall not weight over 23 kg. Regarding the check-in procedure, check-in counters for Air China flights will close 30 minutes before the departure for domestic flights and 60 minutes before departure for international and regional flights. The boarding gates for all flights will close 10 minutes before departure. Alternatively, passengers can also check-in online at Air China website, as well as select the seat, but do not forget to print the boarding pass. There is also a self-service kiosk at the airport. By following the on-screen instructions, passengers can select their seat and print the boarding pass. To reward its most valuable passengers, Air China offers a frequent flyer program called PhoenixMiles. In addition to taking flights, passengers can also earn mileage when using the services of Air China’s partner hotels, car hire companies, or banking corporations. Accumulated mileage can be redeemed for free trips, free class upgrade, and other beneficial rewards. There are at least three membership tier levels offered by PhoenixMiles, which are Silver, Gold, and Platinum.

Air China History

Fourteen years after Air China was established in 1998, on October 2002, Air China International Corporation, China Aviation Corporation and China Southwest Airlines merged. The surviving company was still called Air China International Corporation. This merge was based on an industry reform plan formulated by the central government On September 30th, 2004, Air China International Corporation was rebranded as Air China Limited. Three months later, precisely on December 2005, Air China Limited became a publicly traded company on Hong Kong Stock Exchange (SEHK: 0753) and London Stock Exchange (LSE: AIRC). In 2006, Air China signed an agreement to join the biggest airline network, Star Alliance. The airline officially became a member of the alliance on December 12th, 2007. This helps Air China to expand its network routes. By June 2016, Air China operates flights to 377 destinations, including 98 international routes, 16 regional routes, and 263 domestic routes, serving 173 cities in 39 countries and regions, including 61 international cities, 4 regional cities, and 108 domestic cities. But, thanks to the network of Star Alliance, Air China has expanded its presence to 1,330 destinations in 193 countries worldwide. On July 2009, Air China acquired $19.3 million of shares from its subsidiary, lifting its stake in the carrier from 51% to 80.9%. A month later, the airline spent US$813 million to raise its stake in Cathay Pacific from 17.5% to 30%, expanding its presence in Hong Kong. In 2010, Air China completed the increase of shareholdings in Shenzhen Airlines and became the controlling shareholder of Shenzhen Airlines. This allows Air China to enhance its position on Beijing, Chengdu, and Shanghai, as well as achieve a more balanced domestic network. In total, Air China has a majority stake in Air China Cargo, Air Macau, Shenzhen Airlines, Dalian Airlines, Beijing Airlines, Inner Mongolia Airlines, Air China Import & Export, Chengdu Falcon Aircraft Engineering Services, and Air China Shantou Air Supplies. Still in 2010, precisely on December, Air China successfully gained at least two achievements. Firstly, Air China was honored the “Plaque for Tourist Merit” by Spain’s highest tourism industry award. Air China was the first foreign airline to receive the award. Secondly, Air China became the first Chinese airline to offer combined tickets that include domestic flights and shuttle bus services to nearby cities. The first combined flight-shuttle bus ticket connected Tianjin via shuttle bus with domestic flights passing through Beijing. Throughout the years, Air China has always improved its quality in many aspects. The dedication did not go without unnoticed. On June 2016, Air China snatched the 23rd spot in the “Chinese Most Valuable Brands 500” rankings released by World Brand Lab, making Air China became the top Chinese carrier of China’s civil aviation industry on the list. Recently, the airline has also been jointly recognized as one of “China’s Top Ten International Brands” by the Financial Times of Great Britain and McKinsey Management Consulting Company of the United States. Back on December 2015, Air China was honored with the “Chinese Brand Annual Award No. 1 (Aviation)” and the “China Annual Cultural Brand Award” for the ninth consecutive year. In addition, China Air was also named in various rankings lists as “Best Chinese Airline”, “Airline of the Year”, “Pathfinder Award”, and “Best Corporate Image Award” among others.

Contact Air China

+63 2 808 6777

Air China Office

Air China
Unit 5, 20/F Zuellig Building, Makati Avenue Corner Paseo de Roxas, Makati City 1225

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