Luxury Hotels in Ermita, Manila

It takes 1 hour for them to accommodate us. Also the receptionist are not good in giving customer service. They will assist you only if they knew you are rich but when they saw you wearing normal clothes, they don't give the treatment they are giving to some. The place and rooms are good but the customer service is terrible.

Bathroom tiles beed general/deep cleaning. Tile grout were blacken in almost all areas. Towels are no longer in good condition/appearance-hardened fiber and seemingly near its life. Elevator going up to 14th floor produced squicky sounds and lights were flicking. Toilet mirror not practical-reflecting too huge replica. Water supply in wash basin was too weak. The only good thing is that it is near where my appointment is. Staff were friendly particularly the guards.

Room is dusty , while sleeping I was bitten by mosquitos mites etc. So uncomfortable.First time I experienced in a hotel. I would categorize it Inn or lodging not a hotel. Lights are dark. Remote are not working. Disgusting

Though it 's a classic hotel. But I like the hospitality and most of all the cleanliness. Thanks if I have transactions in the near future I will surely come back and recommend. The free hot/cold water dispenser outside the rooms are also great and it was clean and well maintained.

my roommate told me that he so grateful, because we have staying with comfortable. that hotel have clean lift and big mirror in the lift. we always take a picture in the lift. they receptionist also give us key chain for gift. that price is so cheap. but they serve its so better. maybe I will staying here again.

Spacious room but old. Not so clean. Still, I had a good stay. Shower was too hot even adjusted.

Surprisingly a great room to stay in for the price! Location is perfect for my need on this trip. Breakfast buffet-can't complain! Thanks!

Staff was always kind and as usual the Hotel Stay was great.

Aircon not cold, room is stuffy and power socket hiding behind table.