Mercure Exeter Rougemont Hotel

Fantastic location for central Exeter, pretty building from the outside, and some grand features. However, the carpet on the main stairs was threadbare going up the steps. Unable to shower as within seconds of turning the water on the shower overflowed and spilled into the bedroom.

No

Great central location and very good value so nothing to complain about

Centrally located near shops and restaurants. Only minor hassle was that the elevator wasn’t working on the second floor. Drakes restaurant / bar OK if you are tired or in a hurry. Better options downtown a short walk away.

Average...the hotel is very dated & musty. Bed had springs sticking into me. Very poor night's sleep as it was super hot (even though not hot outside) and very noisy with the window open.

The hotel is fine but they hiked up the price so much because it was university drop off weekend and Women’s’ England World Rugby. We had no choice but to book this hotel as all others were booked up and it was probably quadruple the normal rate. Then on top of that they charged us for parking and there was no breakfast included. Very disappointing.

Because we had train delays we were late booking in.Not a problem though The friendly receptionist was very welcoming. The bed was huge and after a very stressful day we had agood nights sleep in the most comfortable bed. Checkout was not until 12 noon so we had time for a quick visit to the city centre which is about a 5 minutes walk away The train station is just across the road so this is a very convenient place to stay

Lovely hotel, staff we excellent, room was spacious and clean

Directly opposite train station Exeter Central and very close to clean laundromat .

Nice hotel, but the walls are paper thin at least on the first floor anyway. We could hear conversations in the next room. Well located in the city

The room looked clean but yhere was an odour which unfortunately smelt of urine. The staff were very friendly and hard working. We were very plessed that we could open the windows which often isn't possible in hotel rooms. The locations was perfect.

Central location, exceptional staff and beautiful property. Quiet room 🙌Will definately stay again!

Great location and hotel priced reasonably

Super warm welcome - could not have done more for us which immediately made me feel important. Excellent location for the centre but quiet since it is located away from the bars etc that were busy. Can’t speak for how this is during university term time as we visited in the holidays but I got an excellent nights sleep & was not disturbed at all despite being a sunny Saturday evening! Overall we had a very pleasant stay.

Very convenient and ideally situated for day trips to Exeter and the rest of Devon

What a lovely hotel in an ideal position to explore the city centre

It's ok

Very nice place.

The staff were lovely but as check in was 2.00pm and I arrived about 3.15 I was disappointed to be kept waiting as the room wasn’t ready. I had booked a single room but, as I have mobility issues, I was dismayed to discover that the lift only went to the 3rd floor and there were 2 steep lots of stairs to get to my room. (No indication of this on the website!) The room was a nice attic room with a view of the cathedral and the staff carried my bags, but I quickly realised that I couldn’t cope with all the stairs for a 3-night stay. I went down to reception (no phone in the room) and asked for another room. As all the single rooms were on the 4th floor, I was eventually upgraded to a double room on the first floor. I didn’t book breakfast but discovered that there was an excellent option for a smaller breakfast to pay at the time. This was beautifully cooked and included tea/coffee and was very good value. The décor is uninspiring which is a shame, as the hotel has lots of interesting features, but every member of staff, I spoke to, were helpful and friendly. Be aware of this hotel if you have mobility issues and check with the hotel before booking. I was also disturbed by a welcome email ‘Hello! Greetings for the Day! We are delighted that you and your family have chosen our property for your stay.’ Why did they think my family had booked into a single room? Overall, a convenient hotel with lovely staff.

Friendly and very polite staff. Very accessible. Clean and comfortable.