What are available facilities at Ascott Waterplace Surabaya?

There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Ascott Waterplace Surabaya?

The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00

Does Ascott Waterplace Surabaya provide breakfast?

Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is a 5.0-star hotel.

How many floors does Ascott Waterplace Surabaya have?

Ascott Waterplace Surabaya has 33 floors.

How many rooms are available at Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya has 182 rooms in total.

Does Ascott Waterplace Surabaya provide parking?

Yes, Ascott Waterplace Surabaya provides parking. Please confirm details directly with the hotel.

Does Ascott Waterplace Surabaya have a swimming pool?

Yes, a swimming pool is available at Ascott Waterplace Surabaya.

What do past guests say about Ascott Waterplace Surabaya?

Ascott Waterplace Surabaya is well-known for its Room Comfort, Cleanliness, Location, as reviewed by verified Traveloka guests.

Ascott Waterplace Surabaya

Name: Ascott Waterplace Surabaya
Address: Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126, Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Jawa Timur, 60126, Indonesia
Rating: 8.6

Apartments

Preferred Partner Plus

8.6

/10

Very Good

3,063 reviews

What Guests Say About Their Stay

Staff Friendliness (47)

Surroundings (45)

Room Space (45)

Bathroom (44)

Fanny

9.1

/ 10

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

Yuyun f. L.

8.8

/ 10

Because it was a pandemic, I took the room only one. Executive type. The room is spacious. Incidentally I got room 1102. Okay WiFi, complete kitchen equipment, there is a washing machine, iron. Overall we enjoyed staying here. And will consider staying back here.

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Viana A.

9.4

/ 10

the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.

Guest

9.7

/ 10

The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂

Stephaniep Stephaniep

8.8

/ 10

Apartment was spacious for a one bedroom apt. Room was good, bed was comfy. Breakfast was ok not a lot of choice. Location was perfect as very close to PTC. Staff was friendly

In the Area

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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

Main Facilities

AC

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Experience the luxurious ambiance of Ascott Waterplace Surabaya, a perfect destination for both families and solo travelers. Located in the vibrant western part of Surabaya, this haven offers an inviting ambiance with easy access to lively attractions and diverse local cuisines. For shopping enthusiasts, nearby malls within walking distances such as Pakuwon Mall and Fairway Nine Mall provide endless retail therapy opportunities.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Ascott Waterplace Surabaya

Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

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Discover More About Ascott Waterplace Surabaya

Overview

Experience the luxurious ambiance of Ascott Waterplace Surabaya, a perfect destination for both families and solo travelers. Located in the vibrant western part of Surabaya, this haven offers an inviting ambiance with easy access to lively attractions and diverse local cuisines. For shopping enthusiasts, nearby malls within walking distances such as Pakuwon Mall and Fairway Nine Mall provide endless retail therapy opportunities.

Unique Selling Point

Indulge in exclusive amenities, including a serene swimming pool and the convenience of a delectable breakfast takeaway. Retreat to spacious rooms featuring modern comforts like air conditioning, complimentary Wi-Fi, and refreshing rain showers. Some rooms offer stunning panoramic views of the city and pool, adding a touch of elegance to your stay.

Facilities

The fully furnished apartments are all air conditioned and has a living room with sofa, a flat-screen TV and a DVD player. The bedroom is fitted with a personal safe, a wardrobe and a desk. The fully equipped kitchen comes with a refrigerator, induction stove, electric kettle and microwave. The en suite bathroom has a bathtub, hot/cold shower and hairdryer.

Things to Note

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of Rp 500,000 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

All facilities in Ascott Waterplace Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Lobby

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
DVD player
Hairdryer
In-room safe
Kitchenette
Microwave
Refrigerator
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Multilingual staff
Newspaper in lobby

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Public Facilities

Parking
Coffee shop
Elevator
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

Restaurant with AC
Breakfast
Buffet breakfast
Continental breakfast
Dining area

General

AC
Non-smoking room
Swimming pool
Smoking area
Terrace

Things to Do

Children play area
Fitness center
Outdoor pool
TV lounge
Waterslide

Business Facilities

Computer station
Meeting facilities
Photocopier
Projector

Accessibilty

Accessible parking
Wheelchair accessible

Family-friendly Facilities

Children pool

Transportation

Area shuttle with surcharge

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Ascott Waterplace Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.

Read All

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Ascott Waterplace Surabaya	182
Number of floors in Ascott Waterplace Surabaya	33
Another facilities in Ascott Waterplace Surabaya	Bathrobe, Bathtub, Cable TV, Desk, DVD player

More Reviews from Other Guests in Ascott Waterplace Surabaya

Overall Ratings & Reviews Ascott Waterplace Surabaya

Traveloka (2,961)

Other sources (102)

8.7

Very Good

From 2,961 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.1

Meal

8.1

Location

9.0

Service and Facilites

8.9

People often mention about Ascott Waterplace Surabaya

All

Room Space (23)

Staff Friendliness (21)

Family Friendly (20)

Bathroom (20)

Hotel Area (20)

Bedroom (19)

Surroundings (17)

Ambiance (17)

Accessibility (15)

Wifi (14)

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Traveler Reviews Ascott Waterplace Surabaya

Number of reviews per page

20

40

Customer reviews

CD

Camelia D.

Staycation

10.0

/10

Reviewed 10 week(s) ago

A really nice family staycation at Ascot, the facilities are very complete, and in front of it, just enter Pakuwon Mall ☺️

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2 people find it helpful

Accommodation's Reply

01 May 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

M***d

Staycation

9.4

/10

Reviewed 11 week(s) ago

The hotel is clean, and the service is good and friendly. My suggestion is perhaps to upgrade the TV to a smart TV.

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Accommodation's Reply

01 May 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Your feedback, especially about smart TV is very valuable and will be shared with our management for consideration and improvement. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

N***R

10.0

/10

Reviewed 14 week(s) ago

Love the place, very clean and cozy.

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Accommodation's Reply

05 Apr 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Verified Traveler

10.0

/10

Reviewed 20 week(s) ago

Homey atmosphere, clean, cold AC, complete facilities, good service

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3 people find it helpful

Accommodation's Reply

28 Feb 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

n***a

9.4

/10

Reviewed 22 week(s) ago

It was very pleasant to stay here because it was spacious and the dining table was big so our family could order GoFood and enjoy Surabaya snacks while chatting! Very good ambience and space! Thank you!

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1 people find it helpful

Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Verified Traveler

9.4

/10

Reviewed 24 week(s) ago

A favorite location for those in Surabaya looking for a mall. No hassle, just walk to Pakuwon Trade Center. Rooms are complete with a washing machine, stove and cooking utensils, a refrigerator, and a water dispenser.

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Accommodation's Reply

22 Jan 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Verified Traveler

10.0

/10

Reviewed 25 week(s) ago

great experience to stay in ascott. really recommended for those who loves quick access to the mall.

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Accommodation's Reply

22 Jan 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

JH

Jeong H.

9.1

/10

Reviewed 26 week(s) ago

Difficult to check in, long wait and crowded

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Accommodation's Reply

13 Jan 2026

Dear Mr. Jeong H, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. We apologize for the delay during your check-in process. On the day of your arrival, we had an unexpectedly high volume of guests arriving at the same time, which caused longer waiting times than usual. Thank you again for your feedback and we hope to have the opportunity to welcome you back and to serve you better. Yours sincerely Monica Sihombing Guest Service Manager

D***I

10.0

/10

Reviewed 27 week(s) ago

Need more variety on food, but very comfy room for staycation families

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Accommodation's Reply

17 Jan 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We have also noted your observations related to breakfast variety which we sincerely apologize for. Your feedback has been shared to our breakfast vendor for improvement. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

D***I

10.0

/10

Reviewed 27 week(s) ago

Spacious comfy room for family

1 people find it helpful

Accommodation's Reply

13 Jan 2026

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

OP

Octaviana P.

9.4

/10

Reviewed 28 week(s) ago

Excellent!! They have so many pools and the children were very happy. The unit also in best quality and very clean

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Accommodation's Reply

05 Jan 2026

Dear Octaviana P, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya Yours sincerely, Monica Sihombing Guest Service Manager

PR

Pipit R. P.

Staycation

9.7

/10

Reviewed 28 week(s) ago

I was very satisfied and didn't regret my staycation at Ascott Surabaya... The room facilities are super complete, including a washing machine, microwave, spoons, forks, plates, cooking utensils, dish soap and sponge, electric kettle, refrigerator, dispenser (cold, hot, and normal water), bathtub, iron and ironing board, pool, playground... The staff is also very friendly. The security guard who was checking incoming cars was very informative, because we ordered a Grab motorbike to go to the Olympic venue for our child, and the security guard told us where to wait for the Grab... As for food (we happened to stay from Friday to Sunday), the Saturday breakfast was a bit lacking, but Sunday breakfast was different, it was tastier and more delicious, plus the kids got free ice cream on Sundays 😍😍 Maybe I'm a bit of a noob, so I was confused when I was hanging out with the washed clothes, lol... In the end, I put it away. Behind the outdoor AC, hahaha. Even my child's clothes fell off because I didn't hang them properly... But this didn't diminish our satisfaction with our stay at Ascott... Since we brought our kids, we were looking forward to the bathtub, the many pool options, and the playground... It's very close to Pakuwon Mall and PTC, just a short walk across. Near the hotel, there's also Circle K, Alfa Midi, a laundry, a salon, etc. It's a shame we didn't stay there because we were taking our kids to the Olympics, so we couldn't indulge in the hotel on Saturday. 🥹 Hopefully, we can stay at Ascott Surabaya again next time.

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Accommodation's Reply

05 Jan 2026

Dear Pipit R. P., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

PR

Pipit R. P.

Staycation

9.7

/10

Reviewed 28 week(s) ago

I was very satisfied and didn't regret my staycation at Ascott Surabaya... The room facilities are super duper complete, including a washing machine, microwave, spoons, forks, plates, cooking utensils, dish soap and sponge, electric kettle, refrigerator, dispenser (cold, hot, and normal water), bathtub, iron and ironing board, pool, and playground... The staff are also very friendly. The security guard who was checking incoming cars was very informative, because we even ordered a Grab motorbike to go to the children's Olympic venue. The security guard told us where to wait for the Grab... Maybe I'm a bit of a noob, so I got confused when the washed clothes were airing out, lol... In the end, we put them behind the outdoor AC, lol... Even then, my child's clothes fell because I didn't hang them properly... But this didn't diminish our satisfaction with our stay at Ascott... Since we brought kids, what we were looking forward to was the bathtub, the pool, and the many options. Playground... Very close to Pakuwon Mall and PTC, just a short walk across the street. Near the hotel, there's also Circle K, Alfa Midi, a laundry service, a salon, etc. It's a shame we didn't stay there because we were taking our kids to the Olympics, so we couldn't enjoy ourselves at the hotel on Saturday. 🥹 Hopefully, we can stay at Ascott Surabaya again next time.

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Accommodation's Reply

05 Jan 2026

Dear Pipit R. P., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

j

james

10.0

/10

Reviewed 28 week(s) ago

Thank you, Mr. Ian, for serving me so well and being so friendly..🙏🙏🙏

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Accommodation's Reply

28 Dec 2025

Dear Mr. Herman, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

D***s

Staycation

10.0

/10

Reviewed 29 week(s) ago

The staff is very friendly and cleanliness is maintained

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Accommodation's Reply

28 Dec 2025

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

W***n

Leisure

10.0

/10

Reviewed 32 week(s) ago

We arrive at the hotel around 12.30pm and they let us check in early. The hotel is near the pakuwon mall. Easy for shopping. The breakfast buffet was great with a lot varieties. One thing that impressed me is that I left yogurt in the fridge after check out. And they send me a whatsapp inquiring about the yogurt. Other hotel would probably throw it away without asking.

1 people find it helpful

Accommodation's Reply

01 Dec 2025

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! We are glad to know you enjoyed the early check-in, our location near Pakuwon Mall, and the variety of our breakfast buffet. We are also pleased that our follow-up regarding the yogurt left a positive impression. We truly appreciate your feedback and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Mursalin T.

9.4

/10

Reviewed 33 week(s) ago

Been here several times and never get bored

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1 people find it helpful

Accommodation's Reply

21 Nov 2025

Dear Mr. Mursalin T, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Y***a

9.7

/10

Reviewed 34 week(s) ago

Great to stay here sipppppppppppppppppopp

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2 people find it helpful

Accommodation's Reply

13 Nov 2025

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

B***y

Staycation

10.0

/10

Reviewed 36 week(s) ago

They have complete facilities inside the room, good to bring your kids here

1 people find it helpful

Accommodation's Reply

04 Nov 2025

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Verified Traveler

Staycation

10.0

/10

Reviewed 40 week(s) ago

Very friendly and responsive staff. Excellent facility

Find this review helpful?

Accommodation's Reply

10 Oct 2025

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.