What do past guests say about Shangri-La Surabaya?

Shangri-La Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Shangri-La Surabaya

Name: Shangri-La Surabaya
Address: Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256, Jl May Jend Sungkono 120, Jawa Timur, 60256, Indonesia
Rating: 8.8

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8.8

/10

Very Good

2,640 reviews

What Guests Say About Their Stay

Rheza R. P.

10.0

/ 10

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

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Reny R.

10.0

/ 10

It was a wonderful experience staying at the Shangri-La. The kids loved the pool. And the food was delicious. I'll be back next time.

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Z***i

10.0

/ 10

I like to travel to Indonesia, because the staff is very soft-spoken and respectful.

Verified Traveler

8.5

/ 10

This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.

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g***i

9.4

/ 10

I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.

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In the Area

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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

This accommodation offers:

Nightclub

Laundry service

Parking

Restaurant

Health club

Wheelchair accessible

ATM/Banking

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Shangri-La Surabaya is a 5-star hotels that has been welcoming guests since 1995. The accommodation went through a renovation in 2018. Shangri-La Surabaya is part of Shangri-La under Shangri-la. There are 363 rooms spread across 17 floors.

What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

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Discover More About Shangri-La Surabaya

General Information

Location

Located at Jl May Jend Sungkono 120 in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and Dayu Park Expo Center nearby.

Facilities & Amenities

Shangri-La Surabaya has Nightclub, Laundry service, Parking, Restaurant, Health club, and more.

Business Facilities

For guests traveling for work, Shangri-La Surabaya has Meeting facilities available on-site.

Dining

Guests can stop by the café.

Contact

Email: reservations.sur@shangri-la.com
Phone number: +623160038888

All facilities in Shangri-La Surabaya

Facility

Nightclub

Others

Nearby Facilities

ATM/Bank
Gift shop

Meals & Dining

Breakfast buffet
Continental breakfast
Nightclub

Public Facilities

Room service
Restaurant
Safety deposit box
Coffee shop

Activity & Leisure

Massage
Health club

Transportation

Car hire
Valet parking
Secure parking

Accommodation Facilities

Car park

Accessibility

Wheelchair accessible

Guest Services

Laundry Service
Tours
24-hour security
Concierge
24-hour front desk

Business Facilities

Meeting facilities

Accommodation Policy & General Information in Shangri-La Surabaya

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya	363
Number of floors in Shangri-La Surabaya	17
Another facilities in Shangri-La Surabaya	ATM/Bank, Gift shop, Breakfast buffet, Continental breakfast, Nightclub

Frequently asked question in Shangri-La Surabaya

What is normal check-in & check-out time at Shangri-La Surabaya?

The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Shangri-La Surabaya provide breakfast?

Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Shangri-La Surabaya?

Shangri-La Surabaya is a 5.0-star hotel.

How many floors does Shangri-La Surabaya have?

Shangri-La Surabaya has 17 floors.

How many rooms are available at Shangri-La Surabaya?

Shangri-La Surabaya has 363 rooms in total.

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More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,370)

Other sources (270)

8.8

Very Good

From 2,370 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya

All

Staff Friendliness (69)

Bedroom (64)

Room Space (61)

Ambiance (60)

Bathroom (60)

Hotel Area (57)

Taste (57)

Family Friendly (54)

Distance to City Center (49)

Variety (49)

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Traveler Reviews Shangri-La Surabaya

Number of reviews per page

Customer reviews

a***x

10.0

/10

Reviewed 5 day(s) ago

Hmm, the hotel is indeed old school. The staff could be a little friendlier. They're already friendly, but they could be improved to make it even more perfect. The bread has always been delicious, but now they have breakfast.

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Karina A. P.

8.5

/10

Reviewed 3 week(s) ago

Great stay, will come back for next trip!

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Accommodation's Reply

21 Oct 2026

Thank you for your kind review! We are delighted to hear that you had a great stay with us. We look forward to welcoming you back to Shangri-La Surabaya on your next visit!

Rheza R. P.

Staycation

10.0

/10

Reviewed 10 week(s) ago

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Accommodation's Reply

02 Sep 2026

Thank you for your review and compliments! We are delighted to have provided excellent service and assisted you with all your needs during your stay. We hope this positive experience made you feel even more comfortable at the Shangri-La Surabaya. We look forward to welcoming you and your family back again!

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Reny R.

10.0

/10

Reviewed 11 week(s) ago

It was a wonderful experience staying at the Shangri-La. The kids loved the pool. And the food was delicious. I'll be back next time.

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1 people find it helpful

Accommodation's Reply

26 Aug 2026

Thank you for your wonderful review! We are delighted to hear that you and your family enjoyed your stay with us, especially the pool that the children loved and the delicious food we prepared. We hope to welcome you and your family back to the Shangri-La Hotel again!

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A***a

9.1

/10

Reviewed 11 week(s) ago

Got a room with a nice view 😍

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Accommodation's Reply

26 Aug 2026

Thank you for your review! We're delighted to hear you enjoyed the beautiful views from your Shangri-La room. We hope to welcome you back for another wonderful stay!

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hetty e.

Staycation

9.4

/10

Reviewed 13 week(s) ago

The food is delicious, lots of choices, especially at breakfast time.

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2 people find it helpful

Accommodation's Reply

13 Aug 2026

Dear Ms. Hetty E., Thank you so much for taking the time to write such a positive review about Shangri-La Hotel Surabaya. We are delighted to hear that you enjoyed the delicious and varied breakfast we served. Your satisfaction with our food is a joy and pride for our culinary team. We were honored to serve you and we hope to welcome you back again for another memorable dining experience next time. Sincerely, Shangri-La Hotel Surabaya

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m***d

Leisure

10.0

/10

Reviewed 14 week(s) ago

Very very very very very very very thank you

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Accommodation's Reply

13 Aug 2026

Dear Valued Guest, Thank you for your trust and for your five-star review of Shangri-La Hotel Surabaya. We are delighted that you enjoyed your experience with us. Your satisfaction is the greatest pride of our entire team. We hope to welcome you again on your next visit for another memorable experience! Sincerely, Shangri-La Hotel Surabaya

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D***i

10.0

/10

Reviewed 14 week(s) ago

Very friendly service, the real 5 star hotel, the food is delicious.

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Accommodation's Reply

14 Aug 2026

Dear Valued Guest, Thank you for your wonderful review and appreciation of Shangri-La Hotel Surabaya. We are delighted to know that our friendly service and exquisite cuisine provided you with a memorable five-star experience. This compliment is a great inspiration to our entire team to continue striving to provide the best service. We look forward to welcoming you back again in the future. Sincerely, Shangri-La Hotel Surabaya

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Z***i

Leisure

10.0

/10

Reviewed 14 week(s) ago

I like to travel to Indonesia, because the staff is very soft-spoken and respectful.

1 people find it helpful

Accommodation's Reply

14 Aug 2026

Dear Valued Guest, Thank you for sharing your lovely feedback! We are thrilled that the warmth, kindness, and respectful service of our team made your travels in Indonesia so enjoyable. It was an absolute pleasure having you with us, and we hope to see you again soon at Shangri-La Surabaya. Warm regards, Shangri-La Surabaya

Verified Traveler

8.5

/10

Reviewed 17 week(s) ago

This hotel has always suited us and our family, the rooms, food, facilities and service are always satisfactory.

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Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Thank you for sharing your positive feedback with us. We are pleased to know that your experience at Shangri-La Surabaya met your expectations and left a lasting impression. It was our pleasure to host you, and we look forward to creating more wonderful memories with you on your next visit. Warm regards, Shangri-La Surabaya

g***i

Business

9.4

/10

Reviewed 17 week(s) ago

I really like Shangri La, from Shangri La in Jakarta to Surabaya, especially the Horizon Club.

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Accommodation's Reply

13 Jul 2026

B***t

Staycation

10.0

/10

Reviewed 19 week(s) ago

Gave a gift to my nephew with a staycation at Shangri-La, he was very happy because of the many experiences he had.

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1 people find it helpful

Accommodation's Reply

02 Jul 2026

Dear Guest, Thank you for your kind review. We are thrilled to hear that you had a pleasant stay with us and that we were able to make your visit a memorable one. We sincerely appreciate your support and look forward to welcoming you back soon to experience the warmth and luxury of Shangri-La Surabaya once again. Warm regards, Shangri-La Surabaya

a***a

9.4

/10

Reviewed 19 week(s) ago

Honestly, the first time i got at the check in counter because they said my booking wasn't on the list. But they still tried to look for a room (because i still got the eticket from traveloka) idk if the error was from traveloka or from the hotel's app, but please you better checked it. The staff maybe was annoyed to when i asked whether this has happened before. Sorry ya kalo annoying, tapi saya udah kelamaan berdiri disitu dan diem aja. But, overall it was a pleasant night and our family time was well spent there. My kid got a telescope, a hat and some activity voucher. The staff was friendly and helpful. Oh, also we got an appology can of cookies, which was a nice gesture from the fronliner manager (forget her name). Hope if we ever come back, there won't be error such as my case. Jadi sebaiknya tolong dicek error darimana dan di maintain dg baik. Thankyou 🫶

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Accommodation's Reply

30 Jun 2026

Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to know that you enjoyed your stay and appreciated the hospitality provided by our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Shangri-La Surabaya for another exceptional experience. Warm regards, Shangri-La Surabaya

H***s

6.8

/10

Reviewed 20 week(s) ago

If you're bringing a child under 6, you'll be charged for breakfast, which isn't as strict at other Shangri-Las. Also, the breakfast coffee tastes awful for a 5-star hotel. Other than that, the hotel is quite nice.

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1 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please know that your comments have been shared with the relevant team for review and improvement. We are committed to continuously enhancing our services and ensuring a better experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Shangri-La Surabaya

Verified Traveler

10.0

/10

Reviewed 20 week(s) ago

It was a pleasure to stay here, clean, comfortable, complete facilities.

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Accommodation's Reply

24 Jun 2026

D***s

Leisure

10.0

/10

Reviewed 22 week(s) ago

Nice hotel in the middle of Surabaya city with warm hospitality.

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Accommodation's Reply

10 Jun 2026

R***a

10.0

/10

Reviewed 25 week(s) ago

The hotel and its service are top notch

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2 people find it helpful

Accommodation's Reply

19 May 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya

A***y

Leisure

10.0

/10

Reviewed 25 week(s) ago

Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.

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Accommodation's Reply

19 May 2026

sinta n. w.

Staycation

10.0

/10

Reviewed 26 week(s) ago

The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.

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Accommodation's Reply

18 May 2026

Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team

Lestari W. C. W.

Staycation

10.0

/10

Reviewed 29 week(s) ago

Certainly will stay there again

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Accommodation's Reply

20 Apr 2026

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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