What are available facilities at Shangri-La Surabaya?

There are top facilites at Shangri-La Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)

What is normal check-in & check-out time at Shangri-La Surabaya?

The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Shangri-La Surabaya provide breakfast?

Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Shangri-La Surabaya?

Shangri-La Surabaya is a 5.0-star hotel.

How many floors does Shangri-La Surabaya have?

Shangri-La Surabaya has 17 floors.

How many rooms are available at Shangri-La Surabaya?

Shangri-La Surabaya has 363 rooms in total.

Does Shangri-La Surabaya provide parking?

Yes, Shangri-La Surabaya provides parking. Please confirm details directly with the hotel.

Does Shangri-La Surabaya provide early check-in?

Yes, early check-in is available at Shangri-La Surabaya, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Shangri-La Surabaya?

Shangri-La Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

Shangri-La Surabaya

Name: Shangri-La Surabaya
Address: Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256, Jl May Jend Sungkono 120, Jawa Timur, 60256, Indonesia
Rating: 8.8

Hotels

Preferred Partner Plus

8.8

/10

Very Good

2,584 reviews

What Guests Say About Their Stay

Staff Friendliness (105)

Bedroom (101)

Ambiance (94)

Room Space (94)

A***y

10.0

/ 10

Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.

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Wong T. T.

10.0

/ 10

Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.

Verified Traveler

10.0

/ 10

The room was very spacious, and it was very comfortable for a business trip. The room was clean. The service was excellent and responsive. Any requests from the room were promptly answered without a long wait. Very comfortable and the staff were friendly. Thank you!

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R***a

10.0

/ 10

I had a very pleasant stay at this hotel. The staff were very friendly. It was clean and comfortable. I would stay at this hotel again.

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E***n

9.4

/ 10

Strategic location in West Surabaya. The rooms are large and comfortable. Excellent cleanliness. The beds are comfortable and large. The swimming pool is large so the kids had a great time swimming. Thank you Shangri-La 🪷

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In the Area

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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

AC

Restaurant

24-Hour Front Desk

Parking

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Shangri-La Surabaya is a hotel is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Discover More Places

Discover More About Shangri-La Surabaya

Location

Shangri-La Surabaya is a hotel is located at Sawahan.

About Shangri-La Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri-La Surabaya exclusively for you.

Shangri-La Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Shangri-La Surabaya.

All facilities in Shangri-La Surabaya

Lobby

Exterior

Others

Hotel Services

Concierge
Money changer
Medical service
Laundry service
Tours
24-hour security
24-hour Receptionist

Public Facilities

Early check-in
Parking
Room service
Coffee shop
Safety deposit box
Restaurant

Food and Drinks

Buffet breakfast
Continental breakfast
Nightclub

Nearby Facilities

ATM/Banking
Hair salon
Gift shop

Transportation

Car rental
Valet parking

Things to Do

Health club
Massage

General

AC

Accessibilty

Wheelchair accessible

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya	363
Number of floors in Shangri-La Surabaya	17
Another facilities in Shangri-La Surabaya	Concierge, Money changer, Medical service, Laundry service, Tours

More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,330)

Other sources (254)

8.8

Very Good

From 2,330 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya

All

Staff Friendliness (62)

Bedroom (56)

Room Space (53)

Ambiance (52)

Bathroom (52)

Taste (51)

Hotel Area (49)

Distance to City Center (44)

Family Friendly (44)

Surroundings (41)

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Traveler Reviews Shangri-La Surabaya

Number of reviews per page

20

40

Customer reviews

R***a

10.0

/10

Reviewed 2 week(s) ago

The hotel and its service are top notch

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2 people find it helpful

Accommodation's Reply

19 May 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya

A***y

Leisure

10.0

/10

Reviewed 2 week(s) ago

Friendly staff, excellent service, free late check-out until 1 p.m., and the ability to wait in the spacious hotel lobby after check-out. Overall, it was a complete satisfaction.

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Accommodation's Reply

19 May 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya

sn

sinta n. w.

Staycation

10.0

/10

Reviewed 3 week(s) ago

The staff is helpful and friendly, but there are a few suggestions for kids activities, it seems the rundown is not well organized, my arrival on May 9th at 3:30 PM was able to enter the room, given a brochure about kids activity rundown at 3 PM there is a ride in car, but it turns out when I asked the staff at the playground, the event was canceled and replaced the next day on May 10th at 11 AM. But from me, I was not disappointed, more like it was not well organized. But, overall good, most like the food for breakfast, very varied, fresh and all delicious. Definitely will come back to stay here.

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Accommodation's Reply

18 May 2026

Dear Ms. Sinta, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Shangri-La Surabaya. We are delighted to know that you enjoyed our breakfast selection and found our team helpful and friendly. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused regarding the kids activity schedule and the last-minute change of the ride-in-car activity during your visit. We truly appreciate your understanding and constructive feedback, as this highlights an important area for us to improve, particularly in terms of activity coordination and communication to our guests. Please rest assured that your comments have been shared with the related team for further evaluation and improvement. It is wonderful to hear that despite the experience, you still had an enjoyable stay and we are truly grateful for your willingness to return. We look forward to welcoming you and your family back again for an even more seamless and memorable stay in the future. Warm regards, Shangri-La Surabaya Team

LW

Lestari W. C. W.

Staycation

10.0

/10

Reviewed 6 week(s) ago

Certainly will stay there again

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Accommodation's Reply

20 Apr 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya

s***o

8.2

/10

Reviewed 8 week(s) ago

Good, but the valet is paid even if you stay overnight.

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Accommodation's Reply

14 Apr 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

Hendro U.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Awesome, very comfortable

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1 people find it helpful

Accommodation's Reply

02 Apr 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

IT

Ibrahim T. A.

9.7

/10

Reviewed 9 week(s) ago

Always a destination hotel in Surabaya for staycation because of the facilities and hospitality, permission to suggest maybe adding an indoor children's playground for the kids.

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Accommodation's Reply

30 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

rs

rizqi s. n.

Staycation

9.4

/10

Reviewed 10 week(s) ago

Perfect services and accommodation

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Accommodation's Reply

30 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

P***o

Business

10.0

/10

Reviewed 10 week(s) ago

True to its advertising, nice and luxurious

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Accommodation's Reply

23 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

P***a

10.0

/10

Reviewed 15 week(s) ago

Actually, we booked a deluxe room, but the receptionist did some upselling to us. The breakfast was 👍 and the restaurant staff were so helpful.

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Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

Verified Traveler

9.7

/10

Reviewed 17 week(s) ago

During my 4-day stay and 4-day breakfast, I observed that the dining personnel paid more attention to Caucasian guests than Indonesian guests.

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Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

WT

Wong T. T.

Leisure

10.0

/10

Reviewed 18 week(s) ago

Our go-to place in Surabaya. Very happy with the staff, hotel, room. Great experience, and will surely return again.

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Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

Verified Traveler

10.0

/10

Reviewed 19 week(s) ago

It was a very comfortable stay at this hotel, with very spacious rooms and very friendly and responsive staff whenever we needed anything. Awesome.

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1 people find it helpful

Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

Verified Traveler

Business

10.0

/10

Reviewed 19 week(s) ago

The room was very spacious, and it was very comfortable for a business trip. The room was clean. The service was excellent and responsive. Any requests from the room were promptly answered without a long wait. Very comfortable and the staff were friendly. Thank you!

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1 people find it helpful

Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

D***a

10.0

/10

Reviewed 20 week(s) ago

The hotel is nice, clean, and the service is friendly.

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Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

R***a

Staycation

10.0

/10

Reviewed 20 week(s) ago

I had a very pleasant stay at this hotel. The staff were very friendly. It was clean and comfortable. I would stay at this hotel again.

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Find this review helpful?

Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

E***n

Staycation

9.4

/10

Reviewed 20 week(s) ago

Strategic location in West Surabaya. The rooms are large and comfortable. Excellent cleanliness. The beds are comfortable and large. The swimming pool is large so the kids had a great time swimming. Thank you Shangri-La 🪷

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Find this review helpful?

Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

Agus B. W.

Leisure

9.7

/10

Reviewed 21 week(s) ago

Excellent 5-star hotel with very comfortable rooms, clean facilities, and professional, friendly staff. The room quality, cleanliness, and overall atmosphere truly meet luxury standards, and the stay itself was very enjoyable. The only downside is the breakfast and food pricing, which feels quite overpriced at around IDR 300k per person or 400k for walk in, especially considering the local food options available nearby. Quality is good, but the value does not quite match the price. Overall, highly recommended for the stay and comfort — just consider dining outside the hotel

1 people find it helpful

Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

cv

clara v. j.

Medical

9.7

/10

Reviewed 21 week(s) ago

Friendly staff, spacious room, cozy ambiance

1 people find it helpful

Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

pv

paul v.

8.4

/10

Reviewed 21 week(s) ago

The room's curtain area was very dusty, and my child sneezed, but otherwise it was fine. The breakfast was a bit bland, just not great for my taste. The hotel's ambiance is good. It's close to Ciputra World Mall, so you can find food and daily necessities at Hypermart.

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Accommodation's Reply

13 Mar 2026

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Shangri-La Surabaya and truly appreciate your kind words. We look forward to welcoming you back again soon for another memorable experience. Warm regards, Shangri-La Surabaya.

Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.