Krystal Cancun

Resorts
7.4
/10
Pleasant
1,228 reviews

What Guests Say About Their Stay

Yves
10.0
/ 10
Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.
Christopher
10.0
/ 10
Quiero agradecer a Monserrat Concierge del hotel Krystal Cancún por todo lo que iso para asistirnos a mi y a mi familia. Eres un pedaso de oro para la compania de Krystal Kancun haves todo lo imposible para que todo nos saliera bien gracias por recibirnos . Want to thank Monserrat Concierge del hotel Krystal Cancún for going far a beyond for me and my family. I have never seen a worker that goes far and beyond to help a customer thank you foe everything
See translation
Nestor Antonio Chardon
10.0
/ 10
Lo más que me gustó fue la localización. Lo menos que me gustó fue el ruido de música en area de piscina, que se escuchó dentro de la habitación.
See translation
In the Area
See Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Poolside bar
Bar
Hot tub
Steam room
Children pool
Laundry service
PARKING
Restaurant
Luggage storage
Elevator
Garden
Krystal Cancun is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Others 2 Krystal Cancun

Discover More About Krystal Cancun

Location


Krystal Cancun is located in area / city Benito Juárez.

About Krystal Cancun

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Krystal Cancun exclusively for you.

With all facilities offered, Krystal Cancun is the right place to stay.

All facilities in Krystal Cancun

Others Krystal Cancun
Others

Things to Do

  • SHOPPING_ON_SITE
  • Hot tub
  • Outdoor pool
  • Poolside bar
  • Beach umbrella
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • SMOKE_FREE

Family-friendly Facilities

  • Children club
  • CHILDREN_TOYS
  • Children pool

Nearby Facilities

  • GIFT_SHOP_OR_NEWSSTAND
  • Hair salon
  • ATM/Banking

General

  • PARKING
  • Banquet

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

In-room Facilities

  • TV

Accommodation Policy & General Information in Krystal Cancun

Important Note
  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Krystal Cancun
502
Number of floors in Krystal Cancun
8
Another facilities in Krystal Cancun
SHOPPING_ON_SITE, Hot tub, Outdoor pool, Poolside bar, Beach umbrella

Frequently asked question in Krystal Cancun

What is normal check-in & check-out time at Krystal Cancun?
The standard check-in time at Krystal Cancun is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Krystal Cancun provide breakfast?
Yes, Krystal Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Krystal Cancun?
Krystal Cancun is a 3.5-star hotel.
How many floors does Krystal Cancun have?
Krystal Cancun has 8 floors.
How many rooms are available at Krystal Cancun?
Krystal Cancun has 502 rooms in total.
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More Reviews from Other Guests in Krystal Cancun

Overall Ratings & Reviews Krystal Cancun

Traveloka (2)
Other sources (1,226)
7.4
Pleasant
From 1,226 reviews
Cleanliness

7.6

Room Comfort

7.4

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Krystal Cancun

Number of reviews per page
20
40
Top reviews
Rafael
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location, close to everything. The room that we got needs some maintenance. There was not hot water in the shower. The food was decent the drinks selection not so much.
Socorro
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Awful place to stay
Rene
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ac wasn’t working and water kept coming out yellow
Eduardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good
yedizeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff is incredibly friendly
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The customer service is awful the water was coming out yellow from our room and front desk said to let it run-it did not resolve -no hot water for 4/5 days of our stay and the front desk did nothing about it. No apologies or accountability for anything from the staff.
Manuel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The front desk staff very nice and polite. They suited all of our needs. However; the hotel is dated with a large case of differed maintenance. Needs a much needed face lift!!
Mayra
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our room smelled of fresh paint-without proper ventilation. Our bathroom was dirty.
Yves
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.
Jason
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beach is BEAUTIFUL
Saul
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

lo que no me gusto es que el cuarto olía mucho a humedad al parecer tenia mold en el techo solo lo pintaron se alcanzaba a mirar las manchas negras
Johnathon
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

They will do anything to take your money
De Amor
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room.
Christopher
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Quiero agradecer a Monserrat Concierge del hotel Krystal Cancún por todo lo que iso para asistirnos a mi y a mi familia. Eres un pedaso de oro para la compania de Krystal Kancun haves todo lo imposible para que todo nos saliera bien gracias por recibirnos . Want to thank Monserrat Concierge del hotel Krystal Cancún for going far a beyond for me and my family. I have never seen a worker that goes far and beyond to help a customer thank you foe everything
Read More
Delia
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

One word to describe Horrible!!!!
Partho
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I booked 2 rooms to stay in Krystal hotel for 4 nights. I arrived early and hence was made to wait until last moment for the room. Here are the points I want to highlight: 1. Rooms were not available until 2:45PM and suddenly one room was ready exactly at 3PM. 2. Air conditioning was poor in one of the room and had to stay like that. Asked for technician and he told it won't cool further. Max was 72 degrees which is hot as per Cancun weather. 3. I had booked 2 rooms but both were serviced differently. 4. I was charged double for one room and then was refunded for which I had to wait at the counter for 20 minutes. 5. There is no hospitality at the counter, there are a lot of staffs at the counter but they are all useless and don't help you with anything. 6. Everything inside the resort is expensive that outside, please don't buy anything inside. Please do not reserve anything in this resort. Avoid room 1501 at all costs. It's old and aircondition doesn't work.
Read More
Hicham
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good hotel
Karla
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hated the stay! The key card was not working, toulet wasnt working, room was dirty. Glad I only stayed one night
Nestor Antonio Chardon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lo más que me gustó fue la localización. Lo menos que me gustó fue el ruido de música en area de piscina, que se escuchó dentro de la habitación.
Claudia
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The beach
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Krystal Cancun

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Krystal Cancun

Traveloka (2)
Other sources (1,226)
7.4
Pleasant
From 1,226 reviews
Cleanliness

7.6

Room Comfort

7.4

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Krystal Cancun

Number of reviews per page
20
40
Top reviews
Rafael
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location, close to everything. The room that we got needs some maintenance. There was not hot water in the shower. The food was decent the drinks selection not so much.
Socorro
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Awful place to stay
Rene
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ac wasn’t working and water kept coming out yellow
Eduardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good
yedizeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff is incredibly friendly
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The customer service is awful the water was coming out yellow from our room and front desk said to let it run-it did not resolve -no hot water for 4/5 days of our stay and the front desk did nothing about it. No apologies or accountability for anything from the staff.
Manuel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The front desk staff very nice and polite. They suited all of our needs. However; the hotel is dated with a large case of differed maintenance. Needs a much needed face lift!!
Mayra
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our room smelled of fresh paint-without proper ventilation. Our bathroom was dirty.
Yves
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.
Jason
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beach is BEAUTIFUL
Saul
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

lo que no me gusto es que el cuarto olía mucho a humedad al parecer tenia mold en el techo solo lo pintaron se alcanzaba a mirar las manchas negras
Johnathon
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

They will do anything to take your money
De Amor
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room.
Christopher
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Quiero agradecer a Monserrat Concierge del hotel Krystal Cancún por todo lo que iso para asistirnos a mi y a mi familia. Eres un pedaso de oro para la compania de Krystal Kancun haves todo lo imposible para que todo nos saliera bien gracias por recibirnos . Want to thank Monserrat Concierge del hotel Krystal Cancún for going far a beyond for me and my family. I have never seen a worker that goes far and beyond to help a customer thank you foe everything
Read More
Delia
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

One word to describe Horrible!!!!
Partho
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I booked 2 rooms to stay in Krystal hotel for 4 nights. I arrived early and hence was made to wait until last moment for the room. Here are the points I want to highlight: 1. Rooms were not available until 2:45PM and suddenly one room was ready exactly at 3PM. 2. Air conditioning was poor in one of the room and had to stay like that. Asked for technician and he told it won't cool further. Max was 72 degrees which is hot as per Cancun weather. 3. I had booked 2 rooms but both were serviced differently. 4. I was charged double for one room and then was refunded for which I had to wait at the counter for 20 minutes. 5. There is no hospitality at the counter, there are a lot of staffs at the counter but they are all useless and don't help you with anything. 6. Everything inside the resort is expensive that outside, please don't buy anything inside. Please do not reserve anything in this resort. Avoid room 1501 at all costs. It's old and aircondition doesn't work.
Read More
Hicham
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good hotel
Karla
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hated the stay! The key card was not working, toulet wasnt working, room was dirty. Glad I only stayed one night
Nestor Antonio Chardon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lo más que me gustó fue la localización. Lo menos que me gustó fue el ruido de música en area de piscina, que se escuchó dentro de la habitación.
Claudia
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The beach
Number of reviews per page
20
40