Hilton London Metropole

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Spotless room and very comfortable bed!

Room was very hot, hard to sleep

The room was not clean and seemed quite dated. Breakfast was good and the AC worked well.

Quite venue despite its size and location- Room comfortable- Breakfast has a wide variety to offer- good location with Paddington and tube station- gym is nice- The only downside was the shower gel and shampoo bottle either empty or not working.

Mattress was bad, springs were so noisy we thought they would come through the lining at any time and we had to go to the front desk for toilet paper ofter the servicing on day 3 when they didn’t resupply and we ran out. There seemed to be an emergency vehicle siren every 15 or 30 minutes through the night to make sleep more difficult.

Our first time visiting London, we had a lovely stay. The hotel is lovely and staff were very helpful and friendly.

Lovely modern room - only downside was the kettle in the room not working - great hotel, will definitely be using again

käytävät olivat kuluneet ja epäsiistit. huone oli ok.

Everything went really smoothly. The hotel was really busy with 600 check-in when we arrived. However, it ran really smoothly. The staff were welcoming and friendly. The food was excellent at breakfast and it was right next to the tube for easy travel.

The staff are great. The room was good. We had a lack of heat issues first night and it was repaired promptly I did have an issue trying to exit the underground. The app would not accept payment. I pressed the buttin on the gate. No answer. I called security! No answer!!! I noticed the other gate was wobbly, so I checked this arm and it had been previous broken so I moved it and drove through. I let the front desk know

I did not have a pleasant stay at this Hilton property. Initially the desk staff Zaid gave away 1 of the 2 rooms I booked while I was checking in. This was a miscommunication between him and the other clerk Joshua and I was left with only one room available. The clerk Zaid was rude in how he handled the incident mentioning he was doing me a “favor”. When I returned a female clerk attended to me after speaking with Zaid and assigned me a room with bugs! I’ve attached pictures of the bugs in the room. I complained about this, and by this time my partner had arrived. He went to address this with the staff and at this point I was given a decent room. I DO NOT recommend this hotel for a girls trip or women traveling alone!! They do not make women feel safe without a man present. My partner lives in London and came to stay to ensure our safety. I chose this hotel bc of proximity to tube and central. We came in town for the NFL game and a celebration of life during the week. So this was convenient. However, the staff while checking in did not meet Hilton’s standard.

This hotel is good but in my opinion is overrated. It needs some improvements such as hairdryers.

everything was very good apart from some long black hairs in our bathroom which were certainly not ours

Original room that was given to us was ridiculous It had stains on chairs carpet and furniture Definitely didn’t expect this off Hilton

Very disappointed. Reception team very miserable and unwelcoming. Lifts take ages. Rooms basic and show signs of wear and tear. Superficially clean, needs a good deep clean. No plug for the bath. The only friendly faces we saw was when the two of the house keepers said good morning. Rooms very noisy and lots of banging. Also when we arrived back to the hotel, there was a fight that had broken out in one of the function rooms which caused loud screaming and staff running to the function room.

Un peu vieillot Mais près de Tout

Det var nära till tunnelbanan, därifrån kan man ta sig vart som helst

Hotelli on suuri kansainvälinen konferenssihotelli. Sisällä tilat suht pimeät ja ala-aulasta todella pitkät kolkot käytävät hisseille. Saimme huoneen, jota ei oltu uusittu (osa huoneista hotellissa uusittu). Huone oli jokseenkin kulahtanut ja iän jälki näkyi. Kuluneisuutta ja pinttynyttä likaa. Sänkyjen alla isoja pölykasoja. Huone siivottiin päivittäin mutta vaikutti, että esim. WC siivottiin todella huonosti tai sitten tahroja ei saatu pois vanhoista materiaaleista. Yövyimme kahden lapsen kanssa, joten huoneen koko kahdella parisängyllä ok. Nukuimme kuitenkin huonosti koska jos vierustoveri sängyssä kääntyi siihen oli vaikeaa olla heräämättä. Patja on yhtenäinen patja. Hotellin aamupala ok ja suht monipuolinen, mutta ravintola kiireinen ja meluisa. En menisi uudestaan tähän hotelliin. Alue ei vaikuttanut kovin turvalliselta. Toki metro Edgware rd lähellä ja busseilla pääsi myös hyvin ympäriinsä. Oxford streetille käveli n 15-20 min. Ensi kerralla idyllisempään hotelliin.

Contemporary, nicely designed hotel. Very clean room and hotel.