Hilton London Metropole

The breakfast hall was quite chaotic, and we had to wait for a table. As we were a large group, this was somewhat difficult. Two members of our group arrived earlier and were given a table for two. When the rest of us arrived, we were told that we could not be given another table as we had “already been allocated one.” We then moved to a larger table so that we could all sit together, however a staff member approached us and told us off in a manner that came across as quite rude. But the concierge and other staff were just brilliant!

Clean room, friendly staff, well located. Only drawback is there was an issue with the cold water (it was coming hot) but maintenance came quickly and despite not able to fix it, they found a work around. Breakfast has an extensive range of products, but the quality was not great.

Dirty rooms, rooms in disrepair, mould and grime in bathrooms Breakfast poor

We were in the newer building. But the exit was routes through the main building so bit of a walk. The breakfast was excellent. Very high quality, loved the coffee. Close to underground and lots of food options. Loved it! Repeat stay here.

Able to get early check in which was brilliant.

Great location

Close proximity to shops. Helpful staff. Gave us breakfast as we were celebrating 2birthdays, big rooms!

5 mins from Paddington with good link into London Town. Comfortable and big rooms even if the bed was a little soft for our choice but that is person dependent. Would definitely stay again in the future, thank you to the team.

All staff friendly and helpful, room and other areas very clean, room very spacious and perfect for a family of 5. Location was ideal, with access to 3 underground lines within a 2 minute walk and an easy walk to Hyde park. Would definitely choose to stay again on our next London trip!

Public areas of the hotel were excellent. Breakfast was good. Room was a bit tired and could do with a refurb.

Clean room, friendly staff and the location of the hotel

I recommend it

Great hotel

Clean room, good location. Very busy though

Nice hotel with pleasant staff

Great room , perfect location. Staff very helpful and friendly. Thank you

Excellent I recommend

Excellent location, recommend it

For a Hilton hotel, left a lot lacking. Hotel was too big and you could feel the attention to detail was lacking. Rooms dated (which is fine) however house keeping was sub par. Lots of details missing such as not replacing cups or finish making beds. Rooms not sound proofed & lots of noise from air conditioning. Great location.

Lounge menu a bit rubbish, the only good thing was one of the hot meals over a three night stay otherwise just cheese staff are EXCELLENT though!! Comfy beds, lovely bathroom and a nice big room Central to everywhere so easy to get around