Hilton London Metropole

The toilet door handle was broken, the carpet was worn and damaged, and the room felt generally untidy and unclean. Overall, the condition of the hotel did not reflect a four star standard at all, especially given the price of nearly two hundred pound per night. Check in was also disappointing. The receptionist was not welcoming and came across as rude, which made the experience even worse. Based on this stay, I would not choose to stay here again.

وجود رائحة مزعجه قليلا من الحمامات ، وكذلك عدم تجهيز الغرف بكامل المستلزمات الشخصيه

Yes,was not cleaned,checked,multiple items from previous guests found,waited,more than 12 hours,for housekeeping ,who did not arrive,dispite multiple calls,and promises to come,manager was called,stated was busy,very disappointed with stay

Room was very run down. Food left under the bed, loose taps plumbed in the wrong way in the bathroom.

They need to remodel the bathroom

Good hotel and good location will come back again !!!

Perfecto todo

Staff was very accommodating and friendly.

good for family

Everything is perfect

The stuff support was very bad.

Nice hotel overall, but failures of the front desk caused issues. I’d spoke to the front desk well in advance and arranged for early check-in. This was agreed, confirming around midday. I called back the day before stay and confirmed again (my arrival 1300-1400). On arrival (1400) the room wasn’t ready - we waited until 1500; the standard check-in time. At 1500, we were told the room wouldn’t be ready for another hour. After complaining and having to explain how this would cause issues with plans they arranged an alternative room. The room was the correct type, but was without bedding for our son. Already running late because of the issues at check-in, we waited until we got back from our evening out before trying to make the bed from what spares were in the cupboard. It was missing any sheets. Trying to get sheets from front desk took us nearly an hour of multiple calls to the front desk and messages through the Hilton honours app - the desk staff, who weren’t able to speak well in clear English, were non-committal with how long it may be. Our 7 year old was falling asleep on the sofa by this time. Otherwise the room had a some wear and tear which could have been made better. The carpet into the kind bedroom was wearing thin near the threshold and spikes on the gripper strip could be felt pricking the skin under feet. Also there was some water damage on wallpaper and floor near bathroom evident from a previous leak behind wall - not a great look.

Lovely clean room very friendly staff lovely reception area and bar Good breakfast

Lovely room, great breakfast!

Stayed here lots before for the location. Looking a bit tired now. Unfortunately the floor we stayed on was infested with carpet moths. Bare patches all over the carpets in the corridors and loads of tiny moths crawling up the walls. They need to sort this but it’ll be a nightmare. Just hope none came home with us.

Overall experience was good. Nice breakfast. But some garbage weren’t cleaned from the room.

Room dates and had fruit flies. Smelled strongly of food odors.

Our first room had mould in bathroom, broken shower that flooded the bathroom and broken headboard. We were moved to another room that wasn’t much better for our second night. The hotel staff were disinterested and unhelpful with the exception on one member of the restaurant team. Really poor and very sad that our long awaited few days away were ruined by a below par hotel experience!

Yes everything was great

The staff is wonderful, the service is excellent, and the hotel's location is superb.