We had a wonderful 4-day, 3-night stay in a spacious and clean family room witth multiple beds. The hotel was very convenient for our needs, and every team member—from reception and housekeeping to the restaurant, laundry, and room service—delivered excellent service throughout our visit. Special recognition goes to Taufik and Mayang from the breakfast team, Enggar from housekeeping, and Candra from guest services for their warm hospitality. The security staff was also very attentive and helpful.
This stay left a great impression on us, and we would gladly come back again!
Suggestions for Improvement:
It would be great to have a coffee machine in the breakfast area as an alternative for stronger, more flavorful coffee. Offering fresh fruit juice instead of syrup-based drinks would be a welcome upgrade. Additionally, serving pempek that is soft and not overly cooked, along with a broader variety of traditional Palembang dishes and cookies, would greatly enhance the dining experience.
Standouts:
We especially loved the local pineapple and Burgo—both were delicious!