The hotel is clean and the building still feels new, creating a comfortable atmosphere. The service is friendly and helpful. The strategic location makes it easy to get to various places in Surabaya. There were no significant issues during my stay. If I return to Surabaya, this hotel will be one of my choices for my next stay.

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

The place is comfortable, the rooms are clean and well-equipped. The staff is very responsive, the facilities are complete, and especially the access to the mall is very close. Overall, I highly recommend staying here. If I'm in Surabaya, I'll definitely come back.

This is the first time I've ever been to a hotel this spacious, and it's very comfortable for a large family vacation. The staff are friendly and welcoming. I'd love to come back if I have an event in Surabaya 👍💪

Highly recommended, close access to the mall, super clean rooms, super special service & very close to the city.

My first stay at the Pakuwon apartment, Orchard, was exactly what I expected. It was so much fun being able to go straight to the mall every day. I'm going to be a regular.

Stayed for 5 nights and 6 days in this apartment. Good facilities, good maintenance, huge apartment, very affordable price.

The host was very friendly and helpful. The check-in and check-out process was hassle-free. It was a great experience, and I'll definitely be back.

I really enjoyed staying there. The room was clean, and I think the facilities were pretty complete for the price. It was great, and the service was also good, although a bit slow to respond, but so far so good. 👍 I think I'll be a regular, it's really comfortable.

The apartment is child-friendly. It has a swimming pool and playground. The food is also varied and affordable. The rooms are spacious, clean, and tidy.

The room was nice and clean 😍 so it felt like staying in a hotel. The management was also good and responded quickly.

Above and beyond doesn't even begin to cover it. The staff here is absolutely incredible. From the moment I walked in, I was greeted with genuine warmth. They were not only incredibly friendly but also lightning fast with their responsiveness. No question went unanswered. What really stood out was how accommodating they were. They bent over backwards to make sure every need was met and went out of their way to customize my experience. In a world where customer service often feels robotic, this team is a breath of fresh air. If I could give 10 stars, I would. Thank you for making this so seamless!

Overall it's good, the service from the security guard is very helpful, the apartment owner is responsive, the place and room are comfortable, the bathroom facilities with hot water are okay, the parking lot is adequate, overall I'm satisfied. The deposit refund is fast, it's great and recommended.