Help Center - General Information

About Service Fee

How to Enable Location Features on Your Phone for the Best Traveloka App Experience

What is Refund Transfer Fee

Available Payment Methods for Rupiah Transactions

What are the differences between Transfer and ATM payment methods?

How to Pay for My Booking via Indomaret or Alfamart

I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?

About the Traveloka QR Code Scanner

Supported QR Codes

How to Handle an Unrecognized QR Code

What is Credit Card Installment?

Which credit cards are eligible for the installment program?

How can I pay in installments?

Will I be charged with an additional fee?

May I know the list of existing bank partners?

Why did my installment payment transaction fail?

Why was I charged the full amount in my credit card statement?

Can I request a refund if I pay in installment?

Can I cancel my installment request?