Quest Frankston on the Bay

Overall the room was in good condition, though there were a couple of issues. First off one of the bedside lamps was off due to a power outlet issue and the toilet seat was loose. The staff on duty were helpful. The mattress was too soft and could be improved with a new firmer one.

On our arrival I noticed the bedside tables had not been wiped over as there was food residue on them. In between nights our sheets where not changed over 4 nights of stay. The carpets where never vacuumed and the bathroom never cleaned. If there was 4 separate couples that stayed there each day the room would have been cleaned for the new guests. The beds are terrible they're the old benial springs

Very run down place.

Clean the rooms and replace the towels and linen and wipe the surfaces

This is our 4th stay at this complex in the past 5 months. Upon this stay we had no hot water in our room for showers Friday night and Saturday morning. The staff were very apologetic and I understand it’s out of their control. We travel 4 hours from regional NSW to stay at this complex to visit our daughter and new grandson, it’s close and convenient. Of the 4 times we have stayed here, 2 of our stays have been excellent. Our 1st stay wasn’t great either with no heating and a faulty tv. The Quest staff were quick to upgrade us to a new room on that occasion. We intend to visit every 4-6 weeks and Quest would be our preferred accommodation but at a 50% strike rate we may look elsewhere.

I expected a nice out look for the price and we had to walk a mile with our luggage. Probably the worst thing the bed was dipping… we stay in Melbourne often and would not stay at this property again.

Room was dusty. Curtains were looked old and tatted didn’t take cash for deposit. Outdated tv

Spacious well appointed room. Friendly helpful stagg

On arrival there was a substance effected couple fighting in the reception area, interesting welcome. We had a studio apartment booked, which needed 2 different lifts to get to. There was an overpowering smell of vomit and cleaning product in the room. I contacted reception and they gave us another room. However this room was just a room, not a studio. There was no offer to refund the amount for the cheaper room. The windows were filthy, and the outlook was to other rooms. There was no mirror in the room besides the bathroom, no full length mirror. The furniture was mis-matched. The bed was comfortable. Would not return.

Close to main bars, shops, cinema etcs No sea viewa, close.to water. Very clean.

Noisey with wind noise, toenails in carpet, shower floor dirty lounge dirty, parking expensive, poorly advertised convoluted access too unit

I arrived after hours and the night manager was excellent, checking me in quickly. The room was immaculate and had everything I needed. The location was great but be sure to ask for a room with a view if that matters to you because mine was of a building haha. Overall I would definitely stay here again.

Aircon was really good and worked well and kept the room at a constant temperature all day and night. The hotel overall was really good and locatedin afantastic position, close to major shopping centre and also the beach. Staff were very polite and nothing was too much trouble. Overall agreat stay and i would easily stay there again

Great lication close to public transport, shopping and dining options. The apartments are spacious and clean but TV reception was appalling.

Clean room, helpful staff.

Beautifully appointed apartment, spacious, had everything we needed. Loved the balcony to sit and watch the sun go down.

If a shorter person had trouble reaching cups, kettle. You need a remote for blinds had trouble putting them up & down

I have been trying to get someone to answer my emails because I still haven't received my security deposit back and it's been 5 days .

Very good stay, a pleasant welcome and the room was very good

We travel 4 hours from Regional NSW every 6-8 weeks to visit family. Quest on the bay is close for our needs, easy access, secure parking and the helpful friendly staff make it so easy.