DoubleTree by Hilton London Excel

Great hotel, lovely staff and big rooms. Good transport connection to the O2

this hotel now charge a £50 incidentals deposit on check-in, the only DoubleTree that it seems compulsory to pay this. We had stayed here before and it was excellent, this time wasn't that good, our room felt really dark. The fridge had gone missing aswell? Its also in a inconvenient area when travelling into London, areas around the hotel aren't the best

The staff here are wonderful!! Every person we spoke to was friendly & helpful. The food was great and my children particularly enjoyed the complimentary cookies. Great location for Excel.

Dreadful stay, will book the aloft next time! Stayed here due the last two years and this way my third visit staying 3 nights. Booked a room with sofa bed and higher up floor but got a small room on level 1, looking at the entrance and no sofa bed. The bed was uncomfortable, the air unit noisy and windows broken so not opening.

I was attending a conference at the Excel centre which is in the urban wasteland east of Canary Wharf. Dorm like rooms where the owners recognise that most people stay there because they want to be close to the conference centre.

There was an air conditioner in the bathroom that couldn’t be turned off, which meant there was an irritatiibf noise through the night

I would absolutely avoid this hotel unless you had no other choice. The staff welcome was the biggest let down. The parking is definitely an issue. The company rips you off at exit and the hotel hide behind that fact. Room is comfortable but the rest does ruins the experience. You definitely get treated like a captured audience and it’s a take it or leave it attitude due to the vicinity of the excel.

Very friendly staff. Lovely quiet room with big beds.

Hotel was great, good location. No details about parking on Expedia site, parked in the nearby ExCel centre. We would have parked at the Hilton if we knew. Walk along the dock wasn’t allowed due to construction work. Notification about this was lacking added hassle to our journey to the O2. Room was really nice and hotel was super clean, neat and tidy so overall we were very happy with our stay!

Staff is very nice at the desk

Great train links to central london, safe and convenient, but away from histle and bustle of central London.

Lovely view of the water

I asked for connecting rooms and was informed prior to arrival that these had been confirmed and arranged. When I checked in this was not the case.

Very nice hotel. Friendly,clean

Everything is good, but it is a little bit confusing to walk from station to hotel.

Service in restaurant is beyond dreadful I was sat at a table.. then after 25 mins i walked out.. I was.bored sick, not asked if i wanted a drink.. or a starter or anything.. was ore like 45 mins to be fair... This hotel has a poor restaurant.. eat out!

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Good choice to see Anna voyage but other than that a bit too far out

The staff were nice and helpful regarding the stay. And the overall it was good, would recommend for others.

The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it