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Mercure Exeter Southgate Hotel

Hotels
7,8
/10
Pleasant
1.001 reviews

What Guests Say About Their Stay

Judith
10,0
/ 10
Room only so didn’t try the restaurant but lovely public areas with beautiful floral decorations ready for Halloween. Didn’t try the leisure facilities there was an extra £10 charge which was disappointing. Staff extremely welcoming and happy to provide ideas for local eateries which are plentiful within 5 minute stroll of hotel. Beautiful city to explore
Catherine
10,0
/ 10
Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location.
James
10,0
/ 10
Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional
In the Area
See Map
Southernhay East, Exeter District, Devon, England, EX1 1QF

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Mercure Exeter Southgate Hotel is a good choice when you are visiting Exeter . 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Exeter Southgate Hotel

Southernhay East, Exeter District, Devon, England, EX1 1QF
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Discover More About Mercure Exeter Southgate Hotel

Location


Staying at Mercure Exeter Southgate Hotel is a good choice when you are visiting Exeter .

About Mercure Exeter Southgate Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Get precious and unforgettable moment during your stay at Mercure Exeter Southgate Hotel.

All facilities in Mercure Exeter Southgate Hotel

Others Mercure Exeter Southgate Hotel
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge

General

  • Swimming pool

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Exeter Southgate Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Exeter Southgate Hotel
3
Another facilities in Mercure Exeter Southgate Hotel
Concierge, Express check-out, 24-hour Receptionist, Parking with surcharge, Swimming pool

Frequently asked question in Mercure Exeter Southgate Hotel

What are available facilities at Mercure Exeter Southgate Hotel?
There are top facilites at Mercure Exeter Southgate Hotel such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Exeter Southgate Hotel?
The standard check-in time at Mercure Exeter Southgate Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Exeter Southgate Hotel?
Mercure Exeter Southgate Hotel is a 4.0-star hotel.
How many floors does Mercure Exeter Southgate Hotel have?
Mercure Exeter Southgate Hotel has 3 floors.
Does Mercure Exeter Southgate Hotel provide parking?
Yes, Mercure Exeter Southgate Hotel provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Exeter Southgate Hotel

Overall Ratings & Reviews Mercure Exeter Southgate Hotel

Traveloka (1)
Other sources (1.000)
7,8
Pleasant
From 1.000 reviews
Cleanliness

8,0

Room Comfort

8,0

Service and Facilites

8,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Exeter Southgate Hotel

Number of reviews per page
20
40
Top reviews
CMR
icon-Business
Business
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

All were good except they wouldn’t make me an omelette at breakfast and that is unusual for that request to be declined in this size of hotel.
Rebecca
icon-Leisure
Leisure
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The air conditioning was broken, we had to pay £10 per person to use the swimming pool and the jacuzzi was broken. Our pre booked dinner served was not the same as the menu description. A very disappointing stay. Only good thing was the staff were friendly.
Emma
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The breakfast was excellent, plenty of choice, staff were polite & very efficient.
Jackalyn
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great room, Superbe staff from start to finish.
Judith
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room only so didn’t try the restaurant but lovely public areas with beautiful floral decorations ready for Halloween. Didn’t try the leisure facilities there was an extra £10 charge which was disappointing. Staff extremely welcoming and happy to provide ideas for local eateries which are plentiful within 5 minute stroll of hotel. Beautiful city to explore
Read More
Nicola
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The shower drain was blocked causing the water to overflow. Check in was easy and pleasant. We enjoyed our stay.
Ross
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The spa was closed for our stay. I would have expected to have been informed of this prior to arrival. Very disappointing as it was a feature we intended to use as part of our itinerary The room was for a disabled person and the en-suite not as expected accordingly. Also disappointingly this was not made clear to us. There were light bulbs out in the en-suite. The tv remote was not operating properly. Lack of attention to detail overall was not of a standard we have come to expect.
Read More
BALANCE FOR BUSINESS LIMI
icon-Business
Business
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Helpful staff at all times - Lovely rooms and an excellent location
Stephen
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Did what it said on the tin. Good city centre hotel with parking and a pool
kevin
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fantastic well laced stylish hotel.
Catherine
icon-Leisure
Leisure
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location.
James
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional
Martin
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent throughout
Justine
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Disappointing that pool and gym only available at extra charge of £10. This is not explained by hotels.com but in small print on hotel site. Please update info. I also think it is in unreasonable of hotel to charge guests extra. Room modern and comfortable and breakfast and extra cost good
Glyn
6,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.
Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.
Lenroy
4,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Decent hotel, in a pretty much perfect location. Gymnasium usage was complimentary (but the facility wasn't very good). Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest. Parking also carried an additional charge. Very clever, seeing as guests would be charged to park anywhere else they found nearby.
Read More
Pamela
icon-Leisure
Leisure
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The lobby, bar and restaurant have an elegant and timeless feel. I loved relaxing on the terrace with a cup of tea and a book. The room was large but my air conditioner didn’t work and the bed felt worn/old. I mentioned it to the desk and they put a mattress topper on the bed which really fixed the issue. The windows opened and in late August with the fan in the room - I was comfortable. The comfort of the rest of the hotel and the fantastic sauna, pool and hot tub made up for the bed and air con to the point that I will definitely stay here again!
Read More
Adam
icon-Business
Business
6,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This was my second stay this year with the last approx 5 months ago. On that occasion, the air conditioning was not working in the more expensive privilege rooms and the staff informed me they knew, and this had been the case for months. With the recent warm weather, I checked the website to make sure the privilege rooms are being listed as including having air conditioning as they are more expensive and in fact, they do confirm this as a feature. Low and behold, five months on there is still no air-conditioning, but they are happy to take your extra money and promote it.
Read More
peter
icon-Business
Business
4,0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Stay here quite often on business and unfortunately there seems to be a gradual decline in maintenance and general condition. The air conditioning in the rooms is still not working and in the room I had this time the TV would not function. It’s not a cheap hotel and the service/ food and pool area usually great however the rooms themselves really need some attention.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Mercure Exeter Southgate Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Mercure Exeter Southgate Hotel

Traveloka (1)
Other sources (1.000)
7,8
Pleasant
From 1.000 reviews
Cleanliness

8,0

Room Comfort

8,0

Service and Facilites

8,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Exeter Southgate Hotel

Number of reviews per page
20
40
Top reviews
CMR
icon-Business
Business
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

All were good except they wouldn’t make me an omelette at breakfast and that is unusual for that request to be declined in this size of hotel.
Rebecca
icon-Leisure
Leisure
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The air conditioning was broken, we had to pay £10 per person to use the swimming pool and the jacuzzi was broken. Our pre booked dinner served was not the same as the menu description. A very disappointing stay. Only good thing was the staff were friendly.
Emma
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The breakfast was excellent, plenty of choice, staff were polite & very efficient.
Jackalyn
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great room, Superbe staff from start to finish.
Judith
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room only so didn’t try the restaurant but lovely public areas with beautiful floral decorations ready for Halloween. Didn’t try the leisure facilities there was an extra £10 charge which was disappointing. Staff extremely welcoming and happy to provide ideas for local eateries which are plentiful within 5 minute stroll of hotel. Beautiful city to explore
Read More
Nicola
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The shower drain was blocked causing the water to overflow. Check in was easy and pleasant. We enjoyed our stay.
Ross
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The spa was closed for our stay. I would have expected to have been informed of this prior to arrival. Very disappointing as it was a feature we intended to use as part of our itinerary The room was for a disabled person and the en-suite not as expected accordingly. Also disappointingly this was not made clear to us. There were light bulbs out in the en-suite. The tv remote was not operating properly. Lack of attention to detail overall was not of a standard we have come to expect.
Read More
BALANCE FOR BUSINESS LIMI
icon-Business
Business
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Helpful staff at all times - Lovely rooms and an excellent location
Stephen
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Did what it said on the tin. Good city centre hotel with parking and a pool
kevin
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fantastic well laced stylish hotel.
Catherine
icon-Leisure
Leisure
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were great, lovely little gym, room a little tired but perfectly serviceable. Good location.
James
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional
Martin
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent throughout
Justine
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Disappointing that pool and gym only available at extra charge of £10. This is not explained by hotels.com but in small print on hotel site. Please update info. I also think it is in unreasonable of hotel to charge guests extra. Room modern and comfortable and breakfast and extra cost good
Glyn
6,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.
Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.
Lenroy
4,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Decent hotel, in a pretty much perfect location. Gymnasium usage was complimentary (but the facility wasn't very good). Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest. Parking also carried an additional charge. Very clever, seeing as guests would be charged to park anywhere else they found nearby.
Read More
Pamela
icon-Leisure
Leisure
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The lobby, bar and restaurant have an elegant and timeless feel. I loved relaxing on the terrace with a cup of tea and a book. The room was large but my air conditioner didn’t work and the bed felt worn/old. I mentioned it to the desk and they put a mattress topper on the bed which really fixed the issue. The windows opened and in late August with the fan in the room - I was comfortable. The comfort of the rest of the hotel and the fantastic sauna, pool and hot tub made up for the bed and air con to the point that I will definitely stay here again!
Read More
Adam
icon-Business
Business
6,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This was my second stay this year with the last approx 5 months ago. On that occasion, the air conditioning was not working in the more expensive privilege rooms and the staff informed me they knew, and this had been the case for months. With the recent warm weather, I checked the website to make sure the privilege rooms are being listed as including having air conditioning as they are more expensive and in fact, they do confirm this as a feature. Low and behold, five months on there is still no air-conditioning, but they are happy to take your extra money and promote it.
Read More
peter
icon-Business
Business
4,0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Stay here quite often on business and unfortunately there seems to be a gradual decline in maintenance and general condition. The air conditioning in the rooms is still not working and in the room I had this time the TV would not function. It’s not a cheap hotel and the service/ food and pool area usually great however the rooms themselves really need some attention.
Read More
Number of reviews per page
20
40