The Chester Grosvenor

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9,2
/10
Exceptional
1.006 reviews

What Guests Say About Their Stay

Sandra

10,0
/ 10
Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again.

Diane

10,0
/ 10
A shame that the hotel is closing. It’s perfectly located in the centre of Chester. The staff couldn’t have been more attentive and helpful. My treatment in the spa was excellent.

Lynda

10,0
/ 10
Excellent stay, beautiful hotel, helpful, friendly staff. However, very disappointing continental breakfast, which had to be ordered rather than a buffet, help yourself option. Just cereal, over ‘cooked’ toast and croissants don’t constitute a continental breakfast in a 5* hotel in my view. It didn’t detract from a lovely stay in Chester though!
In the Area
See Map
Eastgate Street, Cheshire West and Chester, England, CH1 1LT

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Chester Grosvenor

Eastgate Street, Cheshire West and Chester, England, CH1 1LT
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Lobby The Chester Grosvenor
Lobby 2 The Chester Grosvenor

Discover More About The Chester Grosvenor

General
Near Chester City Walls

Location
A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

The Rows of Chester - 0.1 km / 0.1 mi
Eastgate Clock - 0.1 km / 0.1 mi
Chester Cathedral - 0.2 km / 0.1 mi
Newgate - 0.3 km / 0.2 mi
Chester Town Hall - 0.3 km / 0.2 mi
Chester Roman Gardens - 0.4 km / 0.2 mi
Grosvenor Park - 0.4 km / 0.3 mi
Storyhouse - 0.4 km / 0.3 mi
Roman Amphitheatre - 0.4 km / 0.3 mi
St John the Baptist Church - 0.4 km / 0.3 mi
Grosvenor Museum - 0.5 km / 0.3 mi
Chester City Walls - 0.5 km / 0.3 mi
Old Dee Bridge - 0.7 km / 0.4 mi
Chester Racecourse - 0.8 km / 0.5 mi
Chester Castle - 0.8 km / 0.5 mi

The nearest airports are:
Chester (CEG-Hawarden) - 8.3 km / 5.2 mi
John Lennon Airport (LPL) - 39.6 km / 24.6 mi
Manchester Airport (MAN) - 54.7 km / 34 mi

The preferred airport for The Chester Grosvenor is Manchester Airport (MAN).

Renovations
The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Dining
Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.

Rooms
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Chester Grosvenor

Bar, Cafe and Lounge The Chester Grosvenor
Bar, Cafe and Lounge
Entertainment Facility The Chester Grosvenor
Entertainment Facility
Fitness Center The Chester Grosvenor
Fitness Center
Functional Hall The Chester Grosvenor
Functional Hall
Common Space The Chester Grosvenor
Common Space

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Library
  • Sauna
  • Steam room

Transportation

  • Secure parking
  • Limo or town car service
  • Valet parking

Food and Drinks

  • Continental breakfast
  • Breakfast

General

  • Banquet
  • Parking

Accessibilty

  • Braille or raised signage
  • Accessibility equipment

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Chester Grosvenor

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Chester Grosvenor
80
Number of floors in The Chester Grosvenor
4
Another facilities in The Chester Grosvenor
Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Chester Grosvenor

What are available facilities at The Chester Grosvenor?
There are top facilites at The Chester Grosvenor such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Chester Grosvenor?
The standard check-in time at The Chester Grosvenor is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Chester Grosvenor provide breakfast?
Yes, The Chester Grosvenor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Chester Grosvenor?
The Chester Grosvenor is a 5.0-star hotel.
How many floors does The Chester Grosvenor have?
The Chester Grosvenor has 4 floors.
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More Reviews from Other Guests in The Chester Grosvenor

9,2
Exceptional
From 1.006 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
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Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Sandra
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again.
Tracy
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely staff & good spacious room , breakfast was really tasty but could’ve been warmer , are checking time was 3pm but the room wasn’t ready till 3.45 which was unfortunate
Richard
icon-Business
Business
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location being central, not the cheapest but I was on business. Staff all very helpful and friendly. Room was very nice. Believe the hotel is up for a refurb and construction work in September 2026, so be mindful of that if booking near then. Was only there one night but would definitely recommend based on the experience.
Read More
Rod
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A pleasant enough stay. The staff are helpful, but the hotel is surprisingly impersonal. Didn’t feel particularly welcome. Minor problems with the room - toilet difficult to flush and no socket near the kettle. Major problems with was access. The front of the hotel is inaccessible by car. The way in is via a public car park, but this is not obvious from the address. There were no directions offered when booking, and no indication at the car park entrance. A frustrating half hour trying to find the place.
Read More
Diane
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A shame that the hotel is closing. It’s perfectly located in the centre of Chester. The staff couldn’t have been more attentive and helpful. My treatment in the spa was excellent.
Lynda
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent stay, beautiful hotel, helpful, friendly staff. However, very disappointing continental breakfast, which had to be ordered rather than a buffet, help yourself option. Just cereal, over ‘cooked’ toast and croissants don’t constitute a continental breakfast in a 5* hotel in my view. It didn’t detract from a lovely stay in Chester though!
Read More
paul
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Amazing place. Staff excellent. Location couldn’t be better
James
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Charming hotel at the centre of beautiful Chester
AMANDA
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful hotel in the city centre. We had the best room with an amazing and unusual view of the Eastgate clock. Very warm welcome on arrival. Room spacious. Excellent breakfast, cooked to order. Staff at breakfast friendly and very attentive. Couldn’t fault the hotel or the staff.
Lisa
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely hotel, our stay was amazing as always!
Tracey
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Just returned from a girls weekend. Great central location. Rooms spacious, very comfy beds and Elemis products in the bathroom.
Todd
icon-
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful place to stay. Beautiful hotel in a fantastic location. Staff were exceptional and I wish I had longer than one night in my luxurious room! I hope to be back one day.
Jayne
icon-with Partner
with Partner
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely welcome, staff very attentive. Brasserie food was delicious, breakfast and lunch. Very sad to learn that the hotel is closing in September. TV sound is set too low and a coffee machine in the room would have been appreciated. Feel that entry to Spa should be included for guests. Very glad we stayed. Lovely note wishing us happy anniversary from Reception.
Read More
Angus
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was our second stay at the hotel and once again it was fabulous. A great place to stay in Chester. Everything is walkable.
Nolene
2,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Was ok. Fresh fruit was very tart.
Brian
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room.Really helpful staff.
Donna
icon-with Partner
with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Professional, helpful and friendly staff and always a joy to stay in this beautiful hotel ❤️
Julie
icon-Family
Family
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fabulous
Andrew
icon-with Partner
with Partner
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Grosvenor is well located, near the Eastgate clock. Everything is within walking distance. The hotel was very comfortable, continental breakfast was more than enough.
Dawn
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Stayed here several times and eaten many times, staff always helpful and cheerful. Room as always spotless towels and products lovely as ever. Sorry to hear its closing for a couple of years, however it will be on my list to go back, really look forward to seeing the refurbishment. Thank you
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Chester Grosvenor

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9,2
Exceptional
From 1.006 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Sandra
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again.
Tracy
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely staff & good spacious room , breakfast was really tasty but could’ve been warmer , are checking time was 3pm but the room wasn’t ready till 3.45 which was unfortunate
Richard
icon-Business
Business
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location being central, not the cheapest but I was on business. Staff all very helpful and friendly. Room was very nice. Believe the hotel is up for a refurb and construction work in September 2026, so be mindful of that if booking near then. Was only there one night but would definitely recommend based on the experience.
Read More
Rod
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A pleasant enough stay. The staff are helpful, but the hotel is surprisingly impersonal. Didn’t feel particularly welcome. Minor problems with the room - toilet difficult to flush and no socket near the kettle. Major problems with was access. The front of the hotel is inaccessible by car. The way in is via a public car park, but this is not obvious from the address. There were no directions offered when booking, and no indication at the car park entrance. A frustrating half hour trying to find the place.
Read More
Diane
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A shame that the hotel is closing. It’s perfectly located in the centre of Chester. The staff couldn’t have been more attentive and helpful. My treatment in the spa was excellent.
Lynda
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent stay, beautiful hotel, helpful, friendly staff. However, very disappointing continental breakfast, which had to be ordered rather than a buffet, help yourself option. Just cereal, over ‘cooked’ toast and croissants don’t constitute a continental breakfast in a 5* hotel in my view. It didn’t detract from a lovely stay in Chester though!
Read More
paul
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Amazing place. Staff excellent. Location couldn’t be better
James
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Charming hotel at the centre of beautiful Chester
AMANDA
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful hotel in the city centre. We had the best room with an amazing and unusual view of the Eastgate clock. Very warm welcome on arrival. Room spacious. Excellent breakfast, cooked to order. Staff at breakfast friendly and very attentive. Couldn’t fault the hotel or the staff.
Lisa
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely hotel, our stay was amazing as always!
Tracey
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Just returned from a girls weekend. Great central location. Rooms spacious, very comfy beds and Elemis products in the bathroom.
Todd
icon-
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful place to stay. Beautiful hotel in a fantastic location. Staff were exceptional and I wish I had longer than one night in my luxurious room! I hope to be back one day.
Jayne
icon-with Partner
with Partner
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely welcome, staff very attentive. Brasserie food was delicious, breakfast and lunch. Very sad to learn that the hotel is closing in September. TV sound is set too low and a coffee machine in the room would have been appreciated. Feel that entry to Spa should be included for guests. Very glad we stayed. Lovely note wishing us happy anniversary from Reception.
Read More
Angus
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was our second stay at the hotel and once again it was fabulous. A great place to stay in Chester. Everything is walkable.
Nolene
2,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Was ok. Fresh fruit was very tart.
Brian
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room.Really helpful staff.
Donna
icon-with Partner
with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Professional, helpful and friendly staff and always a joy to stay in this beautiful hotel ❤️
Julie
icon-Family
Family
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fabulous
Andrew
icon-with Partner
with Partner
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Grosvenor is well located, near the Eastgate clock. Everything is within walking distance. The hotel was very comfortable, continental breakfast was more than enough.
Dawn
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Stayed here several times and eaten many times, staff always helpful and cheerful. Room as always spotless towels and products lovely as ever. Sorry to hear its closing for a couple of years, however it will be on my list to go back, really look forward to seeing the refurbishment. Thank you
Number of reviews per page
20
40