Beverly Hotel Batam

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8,8
/10
Very Good
953 reviews

What Guests Say About Their Stay

Bedroom (132)
Distance To City Center (127)
Staff Friendliness (127)
Room Space (126)

Andini S.

9,4
/ 10
The hotel staff was kind and friendly. There was a slight issue with the keycard, but it was quickly replaced. Special shout out to the receptionist, Mas Alfa, who was very kind and polite. I'll definitely be staying here again on my next trip 👐
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a***n

10,0
/ 10
Very impressive, 5 star service, booked a small room upgraded to a large one, the food is varied and delicious, very suitable for family vacations and business trips.
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N***h

8,8
/ 10
The hotel is clean and the staff are nice, especially Yulia and Karlina who made the check-in process very easy. It's really worth staying here🌟
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N***a

10,0
/ 10
very comfortable, clean and friendly. soft bed, breakfast is also delicious. tv broadcast ok. clean and spacious bathroom
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Zakiah N. A.

10,0
/ 10
Thank you Sindi, very friendly and helpful. Early in the morning, Mbak Sindi greeted me with a sweet and happy smile. God willing, will come back with family.
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In the Area
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Jl. Raden Patah No. 12 Lubuk Baja, Nagoya, Batam, Kepulauan Riau, Indonesia, 29432

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Beverly Hotel Batam is a hotel is located at Nagoya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Beverly Hotel Batam

Jl. Raden Patah No. 12 Lubuk Baja, Nagoya, Batam, Kepulauan Riau, Indonesia, 29432
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Lobby Beverly Hotel Batam
Lobby 2 Beverly Hotel Batam

Discover More About Beverly Hotel Batam

About Beverly Hotel Batam

Nestled in the heart of Batam, Riau Islands, Beverly Hotel Batam is a premier destination for travelers seeking comfort, luxury, and convenience. This hotel is strategically located, making it an ideal choice for both business and leisure travelers. With its modern architecture and elegant interiors, Beverly Hotel Batam offers a welcoming atmosphere that sets the stage for a memorable stay.

The hotel features a variety of well-appointed rooms and suites, each designed with the guest's comfort in mind. From plush bedding to contemporary furnishings, every detail has been carefully curated to ensure a relaxing experience. Guests can enjoy stunning views of the city or the lush greenery surrounding the hotel, providing a serene backdrop for their stay.

One of the standout features of Beverly Hotel Batam is its commitment to exceptional service. The staff is known for their warm hospitality and attentiveness, ensuring that every guest feels valued and cared for. Whether you need assistance with your luggage, recommendations for local attractions, or special requests, the team at Beverly Hotel Batam is always ready to help.

In addition to its comfortable accommodations, the hotel boasts a range of amenities designed to enhance your stay. Guests can take advantage of the on-site restaurant, which serves a delectable array of local and international cuisine. For those looking to unwind, the hotel offers a swimming pool, fitness center, and spa services, allowing you to relax and rejuvenate during your visit.

Moreover, Beverly Hotel Batam is conveniently located near various shopping centers, entertainment venues, and cultural attractions. This makes it easy for guests to explore the vibrant city of Batam and experience its rich culture and history. Whether you're here for a short getaway or an extended stay, Beverly Hotel Batam provides the perfect base for your adventures.

Why You Should Stay at Beverly Hotel Batam

Choosing Beverly Hotel Batam means opting for a blend of luxury and convenience. The hotel’s prime location allows easy access to key attractions, making it a perfect choice for tourists. Additionally, the exceptional service and range of facilities ensure that your stay is comfortable and enjoyable. Whether you’re traveling for business or leisure, Beverly Hotel Batam caters to all your needs.

Best Time to Stay at Beverly Hotel Batam

The best time to visit Batam is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer fewer crowds, consider visiting during the shoulder months of March and November. Regardless of when you choose to stay, Beverly Hotel Batam offers a welcoming retreat year-round.

Transportation and Accessibility

Access to the Airport

Beverly Hotel Batam is conveniently located just a short drive from Hang Nadim International Airport, which is approximately 15 kilometers away. The hotel offers airport transfer services, making it easy for guests to reach their accommodations without hassle. Taxis and ride-sharing services are also readily available for those who prefer to travel independently.

Public Transportation

Getting around Batam is convenient, thanks to the availability of public transportation options. Buses and minibusses operate throughout the city, providing an affordable way to explore local attractions. Additionally, the hotel is situated near major roads, making it easy to access taxis and other forms of transportation. For those who prefer a more leisurely pace, renting a scooter or bicycle is also a popular option.

Unique Facilities at Beverly Hotel Batam

1. Swimming Pool

The hotel features a stunning outdoor swimming pool, perfect for a refreshing dip after a day of exploring Batam. Surrounded by lush greenery, it offers a tranquil escape where guests can relax and soak up the sun.

2. Fitness Center

For fitness enthusiasts, Beverly Hotel Batam provides a well-equipped fitness center. Guests can maintain their workout routines with a variety of exercise equipment available, ensuring you stay active during your stay.

3. Spa Services

Indulge in relaxation with the hotel’s spa services. Offering a range of treatments, from massages to facials, the spa is the perfect place to unwind and rejuvenate after a busy day.

Nearby Attractions at Beverly Hotel Batam

1. Nagoya Hill Shopping Mall

Located just 3 kilometers from Beverly Hotel Batam, Nagoya Hill Shopping Mall is a popular destination for shopping and dining. This bustling mall features a variety of retail stores, restaurants, and entertainment options, making it a great place to spend an afternoon.

2. Batam Miniature Park

Approximately 5 kilometers away, Batam Miniature Park showcases miniature replicas of Indonesia's famous landmarks. This unique attraction offers a fun and educational experience for visitors of all ages.

3. Barelang Bridge

About 20 kilometers from the hotel, Barelang Bridge is an iconic landmark in Batam. This stunning bridge connects several islands and offers breathtaking views of the surrounding waters. It’s a great spot for photography and enjoying the natural beauty of the area.

4. Maha Vihara Duta Maitreya Temple

Located around 7 kilometers from Beverly Hotel Batam, this temple is one of the largest Buddhist temples in Southeast Asia. Visitors can explore its beautiful architecture and serene surroundings, making it a peaceful retreat from the hustle and bustle of the city.

5. Taman Wisata Habibie 1000

Just 10 kilometers from the hotel, Taman Wisata Habibie 1000 is a recreational park that offers various outdoor activities. Guests can enjoy walking trails, picnic areas, and beautiful gardens, making it a perfect spot for families and nature lovers.

6. Ocarina Park

Located about 12 kilometers away, Ocarina Park is a family-friendly amusement park featuring rides, games, and entertainment options. It’s a great place to spend a fun-filled day with friends or family.

7. Batam Cable Ski Park

For adventure seekers, Batam Cable Ski Park is approximately 15 kilometers from the hotel. This water sports facility offers cable skiing, wakeboarding, and other thrilling activities for those looking to get their adrenaline pumping.

8. Kusu Island

About 30 kilometers away, Kusu Island is a beautiful getaway known for its pristine beaches and clear waters. Visitors can enjoy swimming, sunbathing, and exploring the island’s natural beauty.

9. Bintan Island

Accessible via a short ferry ride, Bintan Island is around 45 kilometers from Beverly Hotel Batam. Known for its stunning beaches and luxury resorts, it’s a perfect day trip destination for those looking to relax by the sea.

10. Batam City Square

Just 4 kilometers from the hotel, Batam City Square is another popular shopping destination. With a variety of shops, restaurants, and entertainment options, it’s a great place to experience the local culture and cuisine.

Tips and Tricks for Staying at Beverly Hotel Batam

Tips During Your Stay

To make the most of your stay at Beverly Hotel Batam, consider booking your accommodations in advance, especially during peak travel seasons. Take advantage of the hotel’s concierge services to get recommendations for local attractions and dining options. Don’t forget to explore the nearby shopping malls for unique souvenirs and local products.

Tips for Enjoying Hotel Facilities

Make sure to take full advantage of the hotel’s amenities. Start your day with a workout at the fitness center, followed by a refreshing swim in the pool. Treat yourself to a spa day to unwind and relax. Dining at the hotel’s restaurant is also a must, as they offer a variety of delicious dishes that cater to all tastes.

Why Book Beverly Hotel Batam on Traveloka

Extensive Accommodation Options

When you book Beverly Hotel Batam through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and plan your budget more effectively. Additionally, the PayLater feature lets you book your stay now and pay later, making it easier to manage your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Beverly Hotel Batam. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision when booking your stay. You can trust the experiences of fellow travelers to guide your choice.

With all these advantages, there’s no reason not to choose Beverly Hotel Batam for your next getaway. Booking hotel through Traveloka ensures you enjoy a seamless and enjoyable travel experience, making your stay in Batam truly unforgettable!

All facilities in Beverly Hotel Batam

Fitness Center Beverly Hotel Batam
Fitness Center
Functional Hall Beverly Hotel Batam
Functional Hall
Lobby Beverly Hotel Batam
Lobby
Exterior Beverly Hotel Batam
Exterior
Bedroom Beverly Hotel Batam
Bedroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)

Things to Do

  • Fitness center
  • Massage
  • Spa
  • TV lounge

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Beverly Hotel Batam

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Beverly Hotel Batam
156
Number of floors in Beverly Hotel Batam
8
Another facilities in Beverly Hotel Batam
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Beverly Hotel Batam

What are available facilities at Beverly Hotel Batam?
There are top facilites at Beverly Hotel Batam such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Beverly Hotel Batam?
The standard check-in time at Beverly Hotel Batam is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Beverly Hotel Batam provide breakfast?
Yes, Beverly Hotel Batam provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Beverly Hotel Batam?
Beverly Hotel Batam is a 4.0-star hotel.
How many floors does Beverly Hotel Batam have?
Beverly Hotel Batam has 8 floors.
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More Reviews from Other Guests in Beverly Hotel Batam

8,8
Very Good
From 953 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

8,9

Service and Facilites

8,8

People often mention about Beverly Hotel Batam
All
Staff Friendliness (95)
Bedroom (88)
Ambiance (81)
Room Space (81)
Distance to City Center (74)
Bathroom (74)
Check-in/out Time (64)
Hotel Area (64)
Wifi (61)
Accessibility (59)
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Traveler Reviews Beverly Hotel Batam

Number of reviews per page
20
40
Customer reviews
R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Staff is very nice, food is delicious.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you enjoyed our friendly staff and delicious food. Your positive feedback is truly appreciated and motivates us to continue providing the best service to all our guests. We look forward to welcoming you back to Hotel Beverly Batam in the near future. Warm regards, Dadang K Asst Fom
V***r
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The place is nice and suits my needs, quiet, comfortable, etc. Thanks a lot.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that our hotel met your needs and that you enjoyed the peaceful, comfortable atmosphere. Your kind words truly mean a lot to us. We sincerely appreciate your support and look forward to welcoming you back for another pleasant stay. Warm regards, Asst Fo Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The place is clean, the staff are friendly and nice.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your positive feedback. We are delighted to know that you enjoyed the cleanliness of our hotel and the warm hospitality of our team. Your kind words are truly appreciated and motivate us to continue delivering exceptional service. We look forward to welcoming you back for another pleasant stay. Warm regards, Dadang k Asst Fom
f***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is nice and the staff are very friendly, fast response too.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our friendly team and responsive service. Your kind words are truly encouraging and inspire us to continue providing excellent hospitality. We look forward to welcoming you back on your next visit. Warm regards, Dadang k Asst Fom
fuji
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff are really friendly, fast response, the best, I swear
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are truly delighted to hear that you were impressed by our friendly team and fast, responsive service. Your kind words mean a great deal to us and motivate us to continue delivering the best possible hospitality. We look forward to welcoming you back for another exceptional stay. Warm regards, Dadang k Asst Fom
Y***I
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and the room atmosphere is conducive
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J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 5 week(s) ago
Asking for help with the water heater plug, have called several times with the excuse that the staff is on lunch break.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the delay in responding to your request for the water heater plug. This is not the level of service we strive to provide, and we regret the inconvenience caused. Your comments have been shared with the relevant team to improve our response time and service, even during staff break hours. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next stay. Warm regards, Dadang k Asst Fom
Profile Picture
Mels
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Nice hotel. Very comfortable to stay here.
2 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms Mels, Thank you for your kind review. We are delighted to hear that you found our hotel comfortable and enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Dadang K Asst Fo Manager
A***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,3
/10
Reviewed 8 week(s) ago
I ordered a bathtub, but it wasn't available when I arrived at the hotel. The system wasn't updated. It's not suitable.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding incorrect information about the bathtub upon arrival at the hotel. We understand your disappointment that an expected amenity was unavailable due to outdated system information. We have noted your feedback and will contact the relevant team immediately to ensure that the information displayed on the system and booking platform is always accurate and up-to-date to prevent this from happening again in the future. We apologize again for this inconvenience and hope to welcome you back and provide you with a better stay experience in the future. Sincerely, Dadang, Assistant Front Office Manager
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v***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
2 times staying here did not disappoint, special thanks to Kak Sindi Gemoy who is friendly and kind.
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1 people find it helpful
v***o
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
Comfortable, clean, friendly receptionist (if I'm not mistaken, Mas Alfa "promoted his position").
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Andini S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
The hotel staff was kind and friendly. There was a slight issue with the keycard, but it was quickly replaced. Special shout out to the receptionist, Mas Alfa, who was very kind and polite. I'll definitely be staying here again on my next trip 👐
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1 people find it helpful
N***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The service from the staff was excellent, and I was given a free room upgrade. Thank you to the hotel staff.
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1 people find it helpful
p***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Satisfying experience at this place
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1 people find it helpful
M***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
The service is very good, the person guarding the door is very friendly and polite.
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 15 week(s) ago
The room was never cleaned during my stay, and the soundproofing was so poor that you could hear from the next room. The food menu wasn't extensive.
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 15 week(s) ago
The room was never cleaned during my stay. The soundproofing was also so good that it could be heard from the next room.
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1 people find it helpful
M***n
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
Good to stay and easy access to the city
1 people find it helpful
H***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
The hotel is nice, just a little far from the shopping area...
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
I've stayed at this hotel twice and the service has been excellent. They respond quickly on WhatsApp. The second time, I was upgraded to a larger room and had an earlier check-in time. The only thing I need to be aware of is the poor soundproofing, as I could hear people from the next room. Could it be because the room I was staying in was a connecting room (since there's a door to the room). But overall, it was good. Thanks.
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Number of reviews per page
20
40

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Exterior 4 Beverly Hotel Batam

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,8
Very Good
From 953 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

8,9

Service and Facilites

8,8

People often mention about Beverly Hotel Batam
All
Staff Friendliness (95)
Bedroom (88)
Ambiance (81)
Room Space (81)
Distance to City Center (74)
Bathroom (74)
Check-in/out Time (64)
Hotel Area (64)
Wifi (61)
Accessibility (59)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Beverly Hotel Batam

Number of reviews per page
20
40
Customer reviews
R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Staff is very nice, food is delicious.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you enjoyed our friendly staff and delicious food. Your positive feedback is truly appreciated and motivates us to continue providing the best service to all our guests. We look forward to welcoming you back to Hotel Beverly Batam in the near future. Warm regards, Dadang K Asst Fom
V***r
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The place is nice and suits my needs, quiet, comfortable, etc. Thanks a lot.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that our hotel met your needs and that you enjoyed the peaceful, comfortable atmosphere. Your kind words truly mean a lot to us. We sincerely appreciate your support and look forward to welcoming you back for another pleasant stay. Warm regards, Asst Fo Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The place is clean, the staff are friendly and nice.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your positive feedback. We are delighted to know that you enjoyed the cleanliness of our hotel and the warm hospitality of our team. Your kind words are truly appreciated and motivate us to continue delivering exceptional service. We look forward to welcoming you back for another pleasant stay. Warm regards, Dadang k Asst Fom
f***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is nice and the staff are very friendly, fast response too.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our friendly team and responsive service. Your kind words are truly encouraging and inspire us to continue providing excellent hospitality. We look forward to welcoming you back on your next visit. Warm regards, Dadang k Asst Fom
fuji
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff are really friendly, fast response, the best, I swear
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are truly delighted to hear that you were impressed by our friendly team and fast, responsive service. Your kind words mean a great deal to us and motivate us to continue delivering the best possible hospitality. We look forward to welcoming you back for another exceptional stay. Warm regards, Dadang k Asst Fom
Y***I
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and the room atmosphere is conducive
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J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 5 week(s) ago
Asking for help with the water heater plug, have called several times with the excuse that the staff is on lunch break.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the delay in responding to your request for the water heater plug. This is not the level of service we strive to provide, and we regret the inconvenience caused. Your comments have been shared with the relevant team to improve our response time and service, even during staff break hours. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next stay. Warm regards, Dadang k Asst Fom
Profile Picture
Mels
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Nice hotel. Very comfortable to stay here.
2 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms Mels, Thank you for your kind review. We are delighted to hear that you found our hotel comfortable and enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Dadang K Asst Fo Manager
A***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,3
/10
Reviewed 8 week(s) ago
I ordered a bathtub, but it wasn't available when I arrived at the hotel. The system wasn't updated. It's not suitable.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding incorrect information about the bathtub upon arrival at the hotel. We understand your disappointment that an expected amenity was unavailable due to outdated system information. We have noted your feedback and will contact the relevant team immediately to ensure that the information displayed on the system and booking platform is always accurate and up-to-date to prevent this from happening again in the future. We apologize again for this inconvenience and hope to welcome you back and provide you with a better stay experience in the future. Sincerely, Dadang, Assistant Front Office Manager
Translated by Google Icon
See original
v***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
2 times staying here did not disappoint, special thanks to Kak Sindi Gemoy who is friendly and kind.
Translated by Google Icon
See original
1 people find it helpful
v***o
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
Comfortable, clean, friendly receptionist (if I'm not mistaken, Mas Alfa "promoted his position").
Translated by Google Icon
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Find this review helpful?
Andini S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
The hotel staff was kind and friendly. There was a slight issue with the keycard, but it was quickly replaced. Special shout out to the receptionist, Mas Alfa, who was very kind and polite. I'll definitely be staying here again on my next trip 👐
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1 people find it helpful
N***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The service from the staff was excellent, and I was given a free room upgrade. Thank you to the hotel staff.
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p***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Satisfying experience at this place
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M***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
The service is very good, the person guarding the door is very friendly and polite.
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 15 week(s) ago
The room was never cleaned during my stay, and the soundproofing was so poor that you could hear from the next room. The food menu wasn't extensive.
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 15 week(s) ago
The room was never cleaned during my stay. The soundproofing was also so good that it could be heard from the next room.
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M***n
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
Good to stay and easy access to the city
1 people find it helpful
H***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
The hotel is nice, just a little far from the shopping area...
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
I've stayed at this hotel twice and the service has been excellent. They respond quickly on WhatsApp. The second time, I was upgraded to a larger room and had an earlier check-in time. The only thing I need to be aware of is the poor soundproofing, as I could hear people from the next room. Could it be because the room I was staying in was a connecting room (since there's a door to the room). But overall, it was good. Thanks.
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