Grand Inna Medan

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8,0
/10
Very Good
2.891 reviews

What Guests Say About Their Stay

Nur H.

10,0
/ 10
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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M***a

8,5
/ 10
over all best hotel in medan, hospitality nya very good

Timotius B. S.

9,4
/ 10
During my stay here, it felt comfortable and safe. The staff were friendly and the typical Malay Deli nuance is very attached to this hotel. If you want to learn Malay history and culture briefly, it is very suitable to stay at this hotel
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Indah P.

10,0
/ 10
Check in time is fast. We took the royal type, I think it's satisfying. The rooms are spacious, the view is just right facing the Indonesian post. Service is also good, children like to stay here. Next I will come here again.
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chairoenisaq L.

9,7
/ 10
I have often stayed at this hotel, besides the location is very strategic, spacious rooms (156), clean, no problems. The service has now changed very friendly and care, from security to other officers in the hotel. I am recommended for those of you who come to Medan and look for hotels. thanks.
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In the Area
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Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Inna Dharma Deli Hotel Grand Inna Medan is a hotel is located at Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Inna Medan

Jalan Balai Kota No.2, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111
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Lobby Grand Inna Medan
Lobby 2 Grand Inna Medan

Discover More About Grand Inna Medan

About Grand Inna Medan

Located in the heart of Medan, North Sumatra, the Grand Inna Medan is a premier hotel that combines luxury with convenience. This hotel is not just a place to stay; it’s an experience that reflects the rich culture and hospitality of Indonesia. With its strategic location, guests can easily access various attractions, making it an ideal choice for both leisure and business travelers.

The Grand Inna Medan boasts a variety of accommodations, from comfortable standard rooms to luxurious suites, all designed with modern amenities to ensure a pleasant stay. Each room is equipped with air conditioning, free Wi-Fi, a flat-screen TV, and a minibar, providing guests with everything they need for a relaxing getaway. The hotel’s elegant decor and warm ambiance create a welcoming atmosphere that makes you feel right at home.

One of the standout features of the Grand Inna Medan is its commitment to exceptional service. The staff is known for their friendliness and professionalism, always ready to assist with any requests or inquiries. Whether you need help with your luggage, recommendations for local attractions, or assistance with booking tours, the team at Grand Inna Medan is dedicated to making your stay as enjoyable as possible.

Why should you choose Grand Inna Medan? The hotel is not only a comfortable place to rest but also a gateway to explore the vibrant city of Medan. With its close proximity to shopping centers, restaurants, and cultural sites, guests can immerse themselves in the local lifestyle. Additionally, the hotel features a range of facilities, including a swimming pool, fitness center, and on-site dining options, ensuring that you have everything you need for a fulfilling stay.

Why You Should Stay at Grand Inna Medan

Staying at Grand Inna Medan means you’re choosing comfort, convenience, and culture. The hotel’s location allows easy access to Medan’s bustling city life, while its serene environment provides a peaceful retreat after a day of exploration. The blend of modern amenities and traditional Indonesian hospitality makes it a unique choice for travelers.

Best Time to Stay at Grand Inna Medan

The best time to visit Medan is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for sightseeing and outdoor activities. However, if you’re looking to experience local festivals and events, consider visiting during the rainy season, as this is when many cultural celebrations take place.

Transportation and Accessibility

Access to the Airport

Grand Inna Medan is conveniently located approximately 39 kilometers from Kualanamu International Airport. The hotel offers airport transfer services, making it easy for guests to reach their destination without hassle. The journey typically takes around 45 minutes, depending on traffic conditions.

Public Transportation

For those who prefer public transportation, Medan has a variety of options, including buses and taxis. The hotel is situated near major bus routes, allowing guests to explore the city easily. Additionally, ride-hailing services are widely available, providing a convenient way to navigate Medan’s streets.

Unique Facilities at Grand Inna Medan

1. Swimming Pool

The hotel features a stunning outdoor swimming pool, perfect for a refreshing dip after a day of exploring. Surrounded by lush greenery, it offers a tranquil escape where guests can relax and unwind.

2. Fitness Center

For fitness enthusiasts, the Grand Inna Medan has a well-equipped fitness center. Whether you prefer cardio workouts or strength training, you’ll find everything you need to maintain your fitness routine during your stay.

3. On-Site Dining

The hotel offers a variety of dining options, including a restaurant that serves both local and international cuisine. Guests can enjoy delicious meals in a comfortable setting, making it easy to indulge in culinary delights without leaving the hotel.

Nearby Attractions at Grand Inna Medan

1. Maimun Palace

Located just 2 kilometers from Grand Inna Medan, Maimun Palace is a stunning historical site that showcases the rich heritage of the Sultanate of Deli. Built in 1888, this palace features a unique blend of Malay and Italian architectural styles. Visitors can explore the beautifully decorated rooms and learn about the history of the region.

2. Medan Grand Mosque

Approximately 1.5 kilometers from the hotel, the Medan Grand Mosque is one of the largest mosques in Indonesia. Its impressive architecture and serene atmosphere make it a must-visit for anyone interested in cultural and religious sites. Visitors are welcome to explore the mosque and its surrounding gardens.

3. Tjong A Fie Mansion

Just 1 kilometer away, the Tjong A Fie Mansion is a historical house museum that offers a glimpse into the life of one of Medan’s most prominent figures. The mansion is beautifully preserved, showcasing traditional Chinese architecture and offering guided tours that delve into the history of the Tjong A Fie family.

4. Sun Plaza

For shopping enthusiasts, Sun Plaza is a popular shopping destination located about 3 kilometers from the hotel. This modern mall features a wide range of retail stores, dining options, and entertainment facilities, making it a great place to spend an afternoon.

5. Lake Toba

While a bit further away at approximately 170 kilometers, Lake Toba is a stunning natural attraction worth visiting. It’s the largest volcanic lake in the world and offers breathtaking views, as well as opportunities for water sports and relaxation. Day trips can be arranged from the hotel for those looking to explore this beautiful area.

6. Rahmat International Wildlife Museum & Gallery

Located about 5 kilometers from Grand Inna Medan, this museum is home to a vast collection of taxidermy animals from around the world. It’s an educational experience that provides insight into wildlife conservation and the importance of protecting endangered species.

7. Medan Mall

Just 2 kilometers from the hotel, Medan Mall is another excellent shopping destination. It features a variety of local and international brands, as well as dining options and entertainment facilities, making it a great spot for families and friends to enjoy a day out.

8. Gunung Leuser National Park

Located about 90 kilometers from Medan, Gunung Leuser National Park is a UNESCO World Heritage site known for its rich biodiversity. It’s a fantastic destination for nature lovers and adventure seekers, offering trekking opportunities and the chance to see orangutans in their natural habitat.

9. Kesawan Square

Approximately 1 kilometer from the hotel, Kesawan Square is a vibrant area filled with food stalls, shops, and local vendors. It’s a great place to experience the local culture and try traditional Indonesian street food.

10. The Old City Hall

Located about 1.5 kilometers from Grand Inna Medan, the Old City Hall is a historical building that reflects the colonial architecture of the past. It’s a great spot for photography and offers a glimpse into the city’s history.

Tips and Tricks for Staying at Grand Inna Medan

Tips During Your Stay

To make the most of your stay at Grand Inna Medan, consider exploring the local area on foot. Many attractions are within walking distance, allowing you to soak in the sights and sounds of the city. Additionally, don’t hesitate to ask the hotel staff for recommendations on local dining and attractions.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling some time for relaxation. Whether it’s lounging by the pool or working out in the fitness center, make sure to carve out some time for yourself. Also, be sure to try the on-site dining options for a taste of local cuisine.

Why Book Grand Inna Medan on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. Grand Inna Medan is just one of the many choices available, ensuring that you find the perfect fit for your travel needs.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively and even take advantage of the PayLater feature for added savings.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level and enjoy exclusive rewards.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including Grand Inna Medan. These reviews provide valuable insights and help you make informed decisions about your stay.

With all these advantages, there’s no reason not to choose Grand Inna Medan for your next trip. Booking hotel through Traveloka ensures you have a seamless experience and enjoy all the benefits that come with it. Don’t miss out on the opportunity to create unforgettable memories in Medan!

All facilities in Grand Inna Medan

Swimming Pool Grand Inna Medan
Swimming Pool
Lobby Grand Inna Medan
Lobby
Exterior Grand Inna Medan
Exterior
Bedroom Grand Inna Medan
Bedroom
In-room Bathroom Grand Inna Medan
In-room Bathroom

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar

Things to Do

  • Barbecue
  • Children play area
  • Garden
  • Karaoke
  • Outdoor pool
  • Outdoor saltwater pool
  • Pool sun loungers

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Laundry
  • Shops

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Transportation

  • Airport transfer
  • Car rental

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Grand Inna Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

During Ramadhan, suhoor or breakfast will be provided by box.
In an effort to provide better facilities for our guests, please be informed that our hotel swimming pool is currently under renovation until further notice

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Inna Medan
132
Number of floors in Grand Inna Medan
8
Another facilities in Grand Inna Medan
Bellhop, Welcoming drinks, Concierge, Money changer, Front desk

Frequently asked question in Grand Inna Medan

What are available facilities at Grand Inna Medan?
There are top facilites at Grand Inna Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Inna Medan?
The standard check-in time at Grand Inna Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Inna Medan provide breakfast?
Yes, Grand Inna Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Inna Medan?
Grand Inna Medan is a 4.0-star hotel.
How many floors does Grand Inna Medan have?
Grand Inna Medan has 8 floors.
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More Reviews from Other Guests in Grand Inna Medan

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2.857)
Other sources (34)
8,1
Very Good
From 2.857 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

8,0

Location

8,7

Service and Facilites

8,2

People often mention about Grand Inna Medan
All
Distance to City Center (70)
Staff Friendliness (58)
Bedroom (51)
Ambiance (48)
Accessibility (47)
Room Space (44)
Taste (43)
Hotel Area (42)
Bathroom (40)
Surroundings (39)
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Traveler Reviews Grand Inna Medan

Number of reviews per page
20
40
Customer reviews
Ahmad F.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
Good hotel, it's a cozy old hotel, but you must upgrade your old facilities. Good luck and hope it can be a better hotel in Medan.
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your kind feedback and for appreciating the cozy, classic atmosphere of our hotel. We sincerely appreciate your suggestion regarding the facilities. Your feedback has been shared with the relevant team for our future improvement. We hope to welcome you back and provide an even better experience. Warm regards, Grand Inna Medan Management
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Nur H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our friendly staff, delicious food, classic atmosphere, and the refreshing aroma of lemongrass throughout the hotel. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
muhammad f.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The bedroom furniture needs to be updated.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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sadri
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
located in the city center although the hotel is old but clean
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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NURHALIMAH P.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
The staff is very friendly and helpful. Got a voucher 👍
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Accommodation's Reply
19 Aug 2026
Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
D***u
icon-origin-TRAVELOKA
8,7
/10
Reviewed 8 week(s) ago
The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management
Nurhayati
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
28 Jul 2026
Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly and helpful when checking in at the hotel.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Gita a. C.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
The room is great. The area is comfortable.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
M***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
over all best hotel in medan, hospitality nya very good
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
H***O
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
Recommendations for a staycation with family
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
S***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 17 week(s) ago
Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Onny W. F.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
endang p.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 19 week(s) ago
Very enjoyable, good food, friendly staff
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
F***y
icon-Business
Business
icon-origin-TRAVELOKA
6,6
/10
Reviewed 20 week(s) ago
The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management
D***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
The hotel staff is very friendly and the hotel environment is very comfortable.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Kurnia Y. A. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 22 week(s) ago
The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our strategic location and found it convenient to access the city center, Lapangan Merdeka, and Medan Railway Station. Your kind words are truly appreciated and motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
W***u
icon-origin-TRAVELOKA
8,5
/10
Reviewed 24 week(s) ago
The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.
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3 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and our strategic location in the city center, making it convenient for both staycation and business needs. Your kind recommendation is truly appreciated and motivates us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Number of reviews per page
20
40

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Exterior 4 Grand Inna Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Inna Medan

Traveloka (2.857)
Other sources (34)
8,1
Very Good
From 2.857 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

8,0

Location

8,7

Service and Facilites

8,2

People often mention about Grand Inna Medan
All
Distance to City Center (70)
Staff Friendliness (58)
Bedroom (51)
Ambiance (48)
Accessibility (47)
Room Space (44)
Taste (43)
Hotel Area (42)
Bathroom (40)
Surroundings (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Inna Medan

Number of reviews per page
20
40
Customer reviews
Ahmad F.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
Good hotel, it's a cozy old hotel, but you must upgrade your old facilities. Good luck and hope it can be a better hotel in Medan.
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your kind feedback and for appreciating the cozy, classic atmosphere of our hotel. We sincerely appreciate your suggestion regarding the facilities. Your feedback has been shared with the relevant team for our future improvement. We hope to welcome you back and provide an even better experience. Warm regards, Grand Inna Medan Management
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Nur H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very friendly hotel staff, delicious food, classic rooms, and the hotel's signature fresh room fragrance from the best lemongrass aroma 😍
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our friendly staff, delicious food, classic atmosphere, and the refreshing aroma of lemongrass throughout the hotel. Your kind words mean a lot to us. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
muhammad f.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The bedroom furniture needs to be updated.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comment regarding the room furniture. Your feedback has been shared with the relevant team for consideration and future improvement. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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sadri
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
located in the city center although the hotel is old but clean
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you appreciated our central location and found the hotel clean despite its classic character. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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NURHALIMAH P.
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8,5
/10
Reviewed 6 week(s) ago
The staff is very friendly and helpful. Got a voucher 👍
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Accommodation's Reply
19 Aug 2026
Dear Mrs. Nurhalimah, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendly and helpful service from our staff and appreciated the voucher provided. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
D***u
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8,7
/10
Reviewed 8 week(s) ago
The room has Wi-Fi, but there were no instructions whatsoever on how to access it. I had to go to the front desk to get the instructions. There were five electric sockets in the room, only three were working (one in the bathroom). Reported this to the front desk asking for an extension cable, no luck. I ended up buying an extension cable and sockets myself.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi instructions and the electrical outlets in your room. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate your valuable feedback and hope to provide you with a better experience in the future. Warm regards, Grand Inna Medan Management
Nurhayati
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8,5
/10
Reviewed 11 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
28 Jul 2026
Dear Mrs. Nurhayati, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
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Business
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10,0
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly and helpful when checking in at the hotel.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Gita a. C.
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9,1
/10
Reviewed 13 week(s) ago
The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
A***s
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Staycation
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9,7
/10
Reviewed 14 week(s) ago
The room is great. The area is comfortable.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
M***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
over all best hotel in medan, hospitality nya very good
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
H***O
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Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
a***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
Recommendations for a staycation with family
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
S***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 17 week(s) ago
Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Onny W. F.
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8,5
/10
Reviewed 18 week(s) ago
The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
endang p.
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8,2
/10
Reviewed 19 week(s) ago
Very enjoyable, good food, friendly staff
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
F***y
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Business
icon-origin-TRAVELOKA
6,6
/10
Reviewed 20 week(s) ago
The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management
D***n
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10,0
/10
Reviewed 21 week(s) ago
The hotel staff is very friendly and the hotel environment is very comfortable.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
Kurnia Y. A. L.
icon-Leisure
Leisure
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8,5
/10
Reviewed 22 week(s) ago
The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station
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1 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our strategic location and found it convenient to access the city center, Lapangan Merdeka, and Medan Railway Station. Your kind words are truly appreciated and motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
W***u
icon-origin-TRAVELOKA
8,5
/10
Reviewed 24 week(s) ago
The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.
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3 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and our strategic location in the city center, making it convenient for both staycation and business needs. Your kind recommendation is truly appreciated and motivates us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management
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