I usually check in to the hotel room at 14.00 pm. But when I was check in on April 30 2023, they made me wait at the reservation almost an hour. Then the room didn't available yet, until they made me and my wife waited at the executive lounge cause the room didn't ready yet. I was travelled from outside city and feel very tired but I can't enjoy my room immediately. What a very bad service of this hotel. I don't know why.