Does The Alts Hotel have a swimming pool?

Yes, a swimming pool is available at The Alts Hotel.

Does The Alts Hotel provide airport transfer?

Yes, The Alts Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about The Alts Hotel?

The Alts Hotel is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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The Alts Hotel

Name: The Alts Hotel
Address: JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113, JL. Rajawali No. 8, Sumatera Selatan, 30113, Indonesia
Rating: 8.5

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8,5

Very Good

8.535 reviews

What Guests Say About Their Stay

martalena s.

9,7

/ 10

Got a renovated room. It was clean and easy to find food. Breakfast here was top-notch, with lots of choices and delicious.

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r***t

9,7

/ 10

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Satrio I.

10,0

/ 10

My stay at The Alts Hotel was very comfortable, with friendly service and delicious food. I'd definitely come back for another staycation.

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A***i

10,0

/ 10

With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.

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NOVENSAPUTRA

10,0

/ 10

The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.

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In the Area

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JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

Main Facilities

This accommodation offers:

Pub

Poolside bar

Aquafit

Aerobics

Swimming pool

Laundry service

Parking

Airport transfer

Restaurant

Luggage storage

Elevator

The Alts Hotel is a 4-star hotels that has been welcoming guests since 2010. The accommodation went through a renovation in 2026. The Alts Hotel is part of Independent under Independent. There are 207 rooms spread across 11 floors.

What's around The Alts Hotel

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

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Discover More About The Alts Hotel

General Information

Location

Located at JL. Rajawali No. 8 in Palembang, Indonesia. Those looking to explore will find petani.plb Kaktus Sukulen, KOLAM PEMANCINGAN ADI, and Kampung Bahari Nusantara nearby. Closest airport is Heliport Griya Agung, 4,141 km away from the accommodation.

Facilities & Amenities

The Alts Hotel has Pub, Poolside bar, Aquafit, Aerobics, Swimming pool, and more.

Business Facilities

For guests traveling for work, The Alts Hotel has Computer station and Conference room available.

Dining

Guests can stop by the café.

Contact

Email: reservation.plm@gmail.com
Phone number: +62711313800
Website: www.thealts.com

All facilities in The Alts Hotel

Facility

Poolside bar

Aquafit

Aerobics

Swimming pool

Others

Hotel Services

_24_HOUR_FRONT_DESK
Front desk
Newspaper in lobby
Express check-in
Luggage storage
CONCIERGE_SERVICES
Porter
Laundry service
Express check-out
Multilingual staff
Bellhop
Doorman
_24H_SECURITY

General

Family room
Fireplace in lobby
Smoking area
Rooftop terrace
Parking
Terrace

Sports and Recreations

Aquafit
Aerobics

Public Facilities

Elevator
Restaurant
Room service
SAFE_DEPOSIT_AT_FRONT_DESK
Coffee shop

Nearby Facilities

GROCERY_STORE
Gift shop
Laundry
Supermarket
ATM/Banking

Business Facilities

Photocopier
Computer station
Meeting facilities
Printer
Conference room

Connectivity

WiFi in public area
WIFI_ACCESS

Food and Drinks

Continental breakfast
BREAKFAST_AVAILABLE
Cafe
Buffet breakfast
Pub
Poolside bar

Transportation

Airport transfer
CAR_RENTAL
Valet parking

Things to Do

Health club
Entertainment for children
Sauna
Spa
Massage

Kids and Pets

BABYSITTING_CHILDCARE
Highchairs

Accessibilty

Wheelchair accessible
WHEELCHAIR_ACCESSIBLE_PARKING
IN_ROOM_ACCESSIBILITY_IN_SELECTED_ROOMS

Shuttle Service

Airport transfer

Accommodation Policy & General Information in The Alts Hotel

IMPORTANT_NOTICE

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit Policy
Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alts Hotel	207
Number of floors in The Alts Hotel	11
Another facilities in The Alts Hotel	_24_HOUR_FRONT_DESK, Front desk, Newspaper in lobby, Express check-in, Luggage storage

Frequently asked question in The Alts Hotel

What is normal check-in & check-out time at The Alts Hotel?

The standard check-in time at The Alts Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alts Hotel provide breakfast?

Yes, The Alts Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alts Hotel?

The Alts Hotel is a 4.0-star hotel.

How many floors does The Alts Hotel have?

The Alts Hotel has 11 floors.

How many rooms are available at The Alts Hotel?

The Alts Hotel has 207 rooms in total.

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More Reviews from Other Guests in The Alts Hotel

Overall Ratings & Reviews The Alts Hotel

Traveloka (8.488)

Other sources (47)

8,6

Very Good

From 8.488 reviews

Provided by travelers on

Cleanliness

8,8

Room Comfort

8,7

Meal

8,5

Location

8,8

Service and Facilites

8,7

People often mention about The Alts Hotel

All

Staff Friendliness (147)

Bedroom (145)

Distance to City Center (138)

Ambiance (135)

Room Space (135)

Taste (133)

Variety (126)

Hotel Area (125)

Bathroom (122)

Accessibility (121)

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Traveler Reviews The Alts Hotel

Number of reviews per page

Customer reviews

A***a

Leisure

6,6

/10

Reviewed 3 day(s) ago

Everything's fine, except for the parking issue. There are still plenty of empty spaces downstairs or around the lobby, but they always say they're full and booked. When I tried to book by phone, they'd say they'll try, and we'll see what happens. What's really going on with the parking problem at Alts Hotel? Why not just charge a formal fee for parking in the lobby, instead of being a game for the security guards? Never mind if you can stay here by bike.

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Accommodation's Reply

29 Oct 2026

Hello A*a! Thank you for your feedback. We apologize for any inconvenience you experienced regarding parking at The Alts Hotel Palembang. We understand your concerns about parking and related details. The hotel does offer valet parking for guests. We will follow up on your feedback with the relevant team to ensure that information regarding parking and valet parking is communicated clearly, consistently, and in accordance with hotel regulations. We are committed to continuously improving and enhancing guest comfort. Thank you! General Manager

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F***a

10,0

/10

Reviewed 4 day(s) ago

Comfortable rooms, good prices, easy booking, and worth it.

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Accommodation's Reply

29 Oct 2026

Hello Mr./Ms./Ms./Mr./Ms ...

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A***d

Staycation

10,0

/10

Reviewed 1 week(s) ago

The hotel is luxurious and the facilities and services are good.

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Accommodation's Reply

29 Oct 2026

Hello Mr./Ms. A*d! Thank you for your wonderful review and your trust in The Alts Hotel Palembang. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Hotel Palembang again. 😊 Thank you, General Manager

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SM Aidilsyah

10,0

/10

Reviewed 1 week(s) ago

Nice experience trying this hotel.

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Accommodation's Reply

29 Oct 2026

Hello Aidilsyah! Thank you for your wonderful review and your trust in The Alts Hotel Palembang. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Hotel Palembang again. 😊 Thank you, General Manager

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F***a

8,5

/10

Reviewed 1 week(s) ago

Comfortable, clean room, cold AC, worth the price, fast booking.

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Accommodation's Reply

29 Oct 2026

Hello Mr./Ms./Ms./Mr./Ms ...

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Neni

Staycation

8,5

/10

Reviewed 2 week(s) ago

Cool, good service, delicious breakfast.

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1 people find it helpful

Accommodation's Reply

29 Oct 2026

Hello Ms. Nen! Thank you for your wonderful review and your trust in The Alts Palembang. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Palembang again. 😊 Thank you, General Manager

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T***a

Staycation

8,5

/10

Reviewed 2 week(s) ago

Staycation with family amidst the haze of Palembang, thank God it was comfortable.

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Accommodation's Reply

29 Oct 2026

Hello Mr./Ms. T*a! Thank you for your wonderful review and your trust in The Alts Hotel Palembang. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Hotel Palembang again. 😊 Thank you, General Manager

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I***I

10,0

/10

Reviewed 2 week(s) ago

The hotel room was cool and welcoming, airtight. The staff was friendly, and the pool was clean.

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Accommodation's Reply

29 Oct 2026

Hello, it's me! Thank you for your wonderful review and for your trust in The Alts Palembang Hotel. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Palembang Hotel again. 😊 Thank you! General Manager

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H***a

Leisure

10,0

/10

Reviewed 2 week(s) ago

Overall, everything is good, keep it up and keep improving, okay?

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Accommodation's Reply

29 Oct 2026

Hello Mr./Ms. H*a! Thank you for your wonderful review and your trust in The Alts Hotel Palembang. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Hotel Palembang again. 😊 Thank you, General Manager

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F***a

8,5

/10

Reviewed 2 week(s) ago

Comfortable, clean rooms, worth the price, pleasant, easy and simple process.

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Accommodation's Reply

29 Oct 2026

Hello Mr./Ms./Ms./Mr./Ms ...

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A***a

Staycation

10,0

/10

Reviewed 3 week(s) ago

Friendly staff service and good comfort.

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Accommodation's Reply

29 Oct 2026

Hello A*a! Thank you for your wonderful review and your trust in The Alts Hotel Palembang. We appreciate you taking the time to share your stay with us. We hope you had a memorable experience and we look forward to welcoming you back to The Alts Hotel Palembang again. 😊 Thank you, General Manager

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F***a

10,0

/10

Reviewed 3 week(s) ago

The rooms are comfortable and clean. Booking is super easy and straightforward.

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Accommodation's Reply

10 Oct 2026

Hello, Mr./Ms./Mr./Ms./Mrs./Ms ...

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F***a

10,0

/10

Reviewed 4 week(s) ago

The room was comfortable, clean, and the AC was cool. It was worth it, and the service was excellent.

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Accommodation's Reply

10 Oct 2026

Hello Mr./Ms./Mr./Ms./Mrs./Ms ...

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Yuke H.

10,0

/10

Reviewed 4 week(s) ago

The stay here was comfortable, the food was delicious and varied, and the staff was friendly. Highly recommended!

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Accommodation's Reply

10 Oct 2026

Hello Ms. Yoo H! Thank you so much, Madam, for your positive review. We're glad you felt comfortable and enjoyed the food and the friendly service from our staff. We hope to welcome you back again! 😊 Thank you! General Manager

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R***a

8,5

/10

Reviewed 5 week(s) ago

Service needs to be improved further.

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Accommodation's Reply

06 Oct 2026

Hello R*a! Thank you for taking the time to review our hotel. We appreciate your feedback regarding our service. This is a concern for us, and we will continuously evaluate our performance to improve the quality of our service and provide a better experience for all our guests. We hope to welcome you back in the future and provide you with even better service. Thank you! General Manager

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R***a

Business

8,5

/10

Reviewed 5 week(s) ago

Please update the traditional herbal medicine menu and if possible the noodle section.

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Accommodation's Reply

06 Oct 2026

Hello Ms. Ra, Thank you for visiting and taking the time to write a review of our hotel. We will take your suggestions regarding adding traditional herbal drinks and noodle dishes into consideration for future menu development. We hope to provide you with an even better experience and look forward to welcoming you back again in the future. Thank you, General Manager.

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A***a

Leisure

9,0

/10

Reviewed 5 week(s) ago

Usually in every room I've ever stayed in there's a Quran, but in this room there isn't one.

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Accommodation's Reply

06 Oct 2026

Hello A*a, Thank you for taking the time to write a review of our hotel. Regarding the Quran, we provide a Quran in every room, usually placed in a drawer. We apologize if the information about the location of the Quran in the room was not clearly communicated. This is something we strive to improve in order to better inform our guests about the amenities in our rooms. We hope to welcome you again. Thank you, General Manager.

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martalena s.

9,7

/10

Reviewed 5 week(s) ago

Got a renovated room. It was clean and easy to find food. Breakfast here was top-notch, with lots of choices and delicious.

See original

1 people find it helpful

Accommodation's Reply

10 Oct 2026

Hello, Martalena! Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the clean, well-maintained, renovated rooms, the convenient location, and the delicious and varied breakfast. We look forward to welcoming you back again! 😊 Thank you! From the General Manager

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Verified Traveler

8,5

/10

Reviewed 7 week(s) ago

The room is very comfortable, strategic location.

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Accommodation's Reply

19 Sep 2026

Hello Mr. G*t! Thank you for your wonderful review. We are delighted to hear that you enjoyed our room and that our excellent location contributed to your satisfaction. We greatly appreciate your compliments and hope to welcome you back on your next stay. Thank you! General Manager

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M***d

Staycation

8,8

/10

Reviewed 7 week(s) ago

Overall it is good, but the room facilities need maintenance, such as the shower in room 850, and the fruit at breakfast needs to be improved by choosing good fruit that is not hard.

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Accommodation's Reply

22 Sep 2026

Hello M*d! Thank you for sharing your experience and feedback. We are delighted to hear that your overall stay was pleasant. Regarding your suggestion about the shower in room 850, we have checked and confirmed that the facility is in good working order. Our showers have a water flow control mechanism via a button at the bottom. We understand that the use of this feature may not have been communicated properly, so we will continue to improve the information and instructions regarding the use of in-room amenities to provide greater comfort for all guests. For the fruit in the breakfast buffet, we will be paying more attention to selection and presentation to ensure that the quality and texture remain excellent when served to guests. Thank you for taking the time to provide feedback on your stay at The Alts Hotel Palembang. We look forward to welcoming you back on your next visit for an even more comfortable and enjoyable experience. Thank you! General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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