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Alaya Tulum
Hotels
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9,6
/10
Exceptional
486 reviews
What Guests Say About Their Stay
Jonathan
10,0
/ 10
Had a great stay at Alaya lovely location and staff so helpful . The kitchen staff were so nice too David and Carlos were so helpful .
Generally a nice hotel and good staff .
Nothing bad to say …. We will be back !
Michel
10,0
/ 10
Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation.
The beach loungers could use some repairs.
Calum
10,0
/ 10
Comfortable, friendly and relaxing stay with plenty to do!
My stay at Alaya Tulum was amazing, from the moment I booked my stay I was contacted via WhatsApp by the service desk to confirm transportation to the hotel and to answer any questions I may have. Upon arrival me and my girlfriend got a couple complimentary drinks and even a welcome bottle of sparkling wine in our room.
The property has a nice natural setting and full of palms, trees and climbing vines amongst the rooms. There are little notes around pointing out wild critters that may pass through the grounds at night (raccoons, coati, stripped iguanas and opossums). The beach is kept clear and clean each day and offers a great swimming spot at low tide. Or you can chill on the lounge chairs with coconuts or drinks from the hotel.
The hotel not only offers daily yoga sessions in the mornings but every now and then meditations. The yoga was a pretty great way to stretch out before a snorkel trip. There are also many excursions you can book through the hotel like the biosphere tours, snorkelling, ruins tours and cenote visits or you can rent some bikes and go do some cenote hopping.
The staff were so helpful, friendly and welcoming. Erik and Sofia were always at the front desk to help with questions or to make arrangements. Marcelo always made me and my girlfriend feel at home at Alaya Tulum if we ordered drinks he would happily offer to bring it to our rooms if we wanted and reccomended some great drinks.
In the Area
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Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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WiFi
Available Room Types in Alaya Tulum
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What's around Alaya Tulum
Carretera Tulum Boca Paila Km 8.3, Tulum, Estado de Quintana Roo, Mexico, 77780
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Discover More About Alaya Tulum
Location
Alaya Tulum is a hotel is located at Tulum.
About Alaya Tulum
Not all hotel allow guests with pets, but Alaya Tulum welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.
Not only located within easy reach of various places of interests for your adventure, but staying at Alaya Tulum will also give you a pleasant stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Alaya Tulum is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Alaya Tulum.
All facilities in Alaya Tulum
Bar, Cafe and Lounge
Entertainment Facility
Fitness Center
Common Space
Lobby
Things to Do
- Romantic proposal packages
- Garden
- Beach towel
- Spa
- Beach sun loungers
Hotel Services
- Laundry service
- Wedding service
- Porter
- Concierge
General
- Parking
- Smoking area
- Terrace
Transportation
- Bicycle rental
Connectivity
- Free WiFi
Shuttle Service
- Ferry terminal shuttle (surcharge)
Public Facilities
- Safety deposit box
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Alaya Tulum
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 21:30
Check-out:
Before 12:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Limited Number Of Pets In Room
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 15:00 - 21:30 - to 12:00 |
Available rooms at Alaya Tulum | 20 |
Another facilities in Alaya Tulum | Romantic proposal packages, Garden, Beach towel, Spa, Beach sun loungers |
Frequently asked question in Alaya Tulum
What are available facilities at Alaya Tulum?
There are top facilites at Alaya Tulum such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Alaya Tulum?
The standard check-in time at Alaya Tulum is starting from 15:00 - 21:30 while the latest check-out time is at Before 12:00
What is the star rating of Alaya Tulum?
Alaya Tulum is a 4.0-star hotel.
How many rooms are available at Alaya Tulum?
Alaya Tulum has 20 rooms in total.
Does Alaya Tulum provide parking?
Yes, Alaya Tulum provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Alaya Tulum
Overall Ratings & Reviews Alaya Tulum
Other sources (486)
9,6
Exceptional
From 486 reviews
Cleanliness
9,6
Room Comfort
9,2
Service and Facilites
9,6
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Traveler Reviews Alaya Tulum
Number of reviews per page
20
40
Top reviews
Jonathan
with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Had a great stay at Alaya lovely location and staff so helpful . The kitchen staff were so nice too David and Carlos were so helpful .
Generally a nice hotel and good staff .
Nothing bad to say …. We will be back !
Cristobal
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Fantastic stay!
Michel
with Children
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation.
The beach loungers could use some repairs.
Calum
with Partner
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Comfortable, friendly and relaxing stay with plenty to do!
My stay at Alaya Tulum was amazing, from the moment I booked my stay I was contacted via WhatsApp by the service desk to confirm transportation to the hotel and to answer any questions I may have. Upon arrival me and my girlfriend got a couple complimentary drinks and even a welcome bottle of sparkling wine in our room.
The property has a nice natural setting and full of palms, trees and climbing vines amongst the rooms. There are little notes around pointing out wild critters that may pass through the grounds at night (raccoons, coati, stripped iguanas and opossums). The beach is kept clear and clean each day and offers a great swimming spot at low tide. Or you can chill on the lounge chairs with coconuts or drinks from the hotel.
The hotel not only offers daily yoga sessions in the mornings but every now and then meditations. The yoga was a pretty great way to stretch out before a snorkel trip. There are also many excursions you can book through the hotel like the biosphere tours, snorkelling, ruins tours and cenote visits or you can rent some bikes and go do some cenote hopping.
The staff were so helpful, friendly and welcoming. Erik and Sofia were always at the front desk to help with questions or to make arrangements. Marcelo always made me and my girlfriend feel at home at Alaya Tulum if we ordered drinks he would happily offer to bring it to our rooms if we wanted and reccomended some great drinks.
Read More
Malini
with Partner
10,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Ocean front room was perfection! Watching the sun rise over the ocean from bed, having breakfast served on the patio while watching the waves, listening to the sounds of the surf while drifting off to sleep all made the trip magical! All the staff were lovely, food and drinks were delicious and perfect location on the beach! Highly recommend for anyone looking to relax.
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Rodney
with Friends
10,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We really enjoyed our stay at Alaya Tulum. Accommodations were nice. Clean, comfortable room with easy access to the beach. Quiet resort with great staff. Would recommend.
Alexander
with Partner
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
This is a great alternative to the Loud Beach Clubs on the street, Very low key w/Great service and Breakfast!
William
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Really great location. Felt like I was on my own deserted island. Room was like an island treehouse. Listening to the ocean at night on my own deck was amazing. Food was excellent and great staff made this a very enjoyable stay. If I’m ever back at Tulum beach I will know where to stay!
Brittany
with Partner
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Amazing beach getaway. We had really great beach days here. Def recommend :)
Noah
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
This is the perfect Tulum escape.
Cynthia Ivette Pareja
10,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Unforgettable and romantic experience! This hotel became our second home, our room was spotless and beautiful, the beach was beautiful and you can get service to your beach beds, the amenities, the food and wellness services like everyday yoga at 8 am really made our stay a wonderful time, my husband and I will certainly come back as soon as we can, thank you so much Alaya Tulum!
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Barbara
Friends and Family Family
10,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Lovely stay! I enjoy resorts with fewer rooms. Alaya was perfect!! Beautiful room. Beautiful beach location. Exceptional staff. Onsite restaurant, morning yoga & beach front massages was a plus, plus. Definitely going to stay here again!!
Lewis
Leisure with Partner
10,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Nice beach & good AC
Tetiana
10,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
We had an amazing stay. Great communication about all our needs, peaceful atmosphere, and hotel is soooo pretty!!! will definitely be back!
George
Leisure with Partner
10,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great stay. Very close to beach
Emme
Leisure with Partner
10,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Alaya Hotel was a lovely stay. The staff were very welcoming and friendly and made us feel comfortable. Daniel helped us check in after a long travel day, and was super informative and welcoming! He made our check in quick and easy so we could immediately relax (Thanks Daniel!)
The room was lovely and tropical, room service was great, waitstaff were smiley, and the food was awesome!
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Michelle
10,0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Silvestre was exceptional! Loved everything about the place and lovely staff
Meghal
Leisure with Partner
10,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Amazing personalized service since there is only 20 rooms on the entire property. Communicate via WhatsApp for instant replies and quick action. Rooms were clean and beautiful. Breakfast can be improved.
Robert
Leisure
10,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Absolutely beautiful. Staff was great. Town is very expensive. No pool here, but the beach is amazing.
Katrina
Leisure with Partner
10,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
This little boutique hotel was like staying in a wellness focused luxury treehouse in the jungle. We absolutely loved our stay. Lush greenery all around and from every window view. A gorgeous beach with excellent beachside loungers, towels, and a bar. The staff and service were exceptional at every moment of our stay. The AC also worked very well during our December visit.
We stayed in a garden view room with a kitchenette. The cooking tools were minimal but enough to prep simple meals for two. The tacos and Pina Coladas at the onsite restaurant were delicious. Real ingredients and handmade tortillas. We enjoyed the morning yoga class as well. We can’t wait to return to this beautiful and slightly rustic refuge.
Note: Rooms on the ground level are recommended for folks that have challenges with stairs. As two 40 year old fit and able-bodied folks, we did fine getting up the spiral staircase to the upper levels of the main building thanks to help from the staff with our luggage.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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