SLS Cancun

Good hotel well located nice beach and views of the ocean

I was truly impressed by this hotel. It’s really beautiful and feels very private. It’s not super busy and congested perfect for the baby moon that had! Only thing was the beach had some sarcasm as we expected due to the season so mainly use the pool. Only downfall from our experience was not having the menu information for room service and the hotel details in our room, which I notified them about and they never were able to provide that booklet in the room. Other than that we love the gym amenities it was very impressive! The location is very safe and the rooms are spectacular.

Nice place

Terrible stay, got sick with the food. Luis at the reception was rude and super disrespectful. I don’t recommend this hotel

My stay at SLS Cancun was extremely disappointing. During my stay, I kept my wallet containing cash inside the room safe. Two days later, I opened the safe and discovered that $150 USD was missing. Given that the wallet had been stored in the safe, this was very concerning. What made the situation even worse was the hotel's response. After reporting the issue, I received little communication from management. On the day of checkout, I had to seek out staff myself for an update. Nobody proactively contacted me or kept me informed about the status of their investigation. The only explanation I received was that they had "checked the log." When I asked what the log showed—whether it tracked room access, safe access, or anything relevant—I was not given a clear answer. When I asked to see the log, I was told it was private information. At no point did I feel that my concerns were taken seriously or that there was a genuine effort to provide answers. Finding money missing from a wallet stored in a room safe is concerning enough; being left to chase down updates only made the experience worse. Based on my experience, I would strongly caution future guests not to assume that their cash or valuables are secure simply because they are locked in the room safe. If something goes missing, do not expect clear answers, transparency, or meaningful follow-up from management. Very disappointing experience

Good location close to town. Great security. Rooms had great amenities and we're very comfortable. Common areas like elevator should be cleaned with stainless steel cleaner.

Amazing place

Everything was amazing. Definitely staying here again. Staff, food, drinks and pool were all on point.

We had an excellent stay. The guest service was exceptional.

Definitely not five star. Room was beat up, balcony door didn't lock, closet didn't stay closed, patio furniture was filthy (rust stains). Food was weak, lobby worn out, loud pool music 12 hours a day - don't get a seaview unless you don't care about noise. We couldn't take it and left early and got no sympathy, got hit real hard by $1000+ in cancellation fees. Seems like hotel has an identify crisis, way too far from the action to be a decent party hotel, yet luxury is lacking, price too high for what it is.

Truly a great experience. ARTURO was simply amazing. He was willing to assist with all our needs. Bed comfortable, robes comfortable, food great, views amazing. Really felt like a luxury hotel. Definitely coming back and recommending to friends.

The property is amazing-the check in policy is bad…they want $250 a night credit card hold that does NOT go in incedintels (just their “hotel policy” i stay often and always have to get a manager and haggle-I am not a spring breaker-68 years old- i do no damage to the property …it feels against Expedia policies-the “owners love to bicker but i usually leave a smaller cash deposit” as a compromise-It’s no the money, its the principle and ny attitude the make a bad first impression for an otherwise 5 star property-

Clean room , beautiful resort , staff was awesome and restaurant, beach club were great

Yes everything was perfect

At check inn , polite but make us paid deposit and full cost of stay They are only part hotel and supposedly very exclusive over 500 dls por dat plus tsxes The rooms are falling apart they look old , the noice on weekends is unbelievable all day ! We check out 3 days early !! But was already paid !!

The pool and beach are great. There are definite hiccups in terms of service - for example not putting a second roll of toilet paper etc. And there is no heat if needed at night. Can be quite windy.

Beautiful hotel and a safe and secured new Marina area. the rooms are very spacious and modern and well equipped. Breakfast was served either inside or on the terrace overlooking the ocean. Nice pool and beach access with the beach club and food and drink service. I’ll definitely recommend the hotel.

Great room, staff were kind, overall amazing stay

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!