TransNusa Aviation, widely known as TransNusa, is an Indonesian domestic airline that focuses on operating flight services to the eastern part of Indonesia, mainly Nusa Tenggara and southern Sulawesi. The airline currently operates flights to 20 destinations in Indonesia, as well as two international flights to Dili in East Timor and Darwin in Australia. TransNusa offers only one type of flight class, which is the Economy Class.
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Payment for your TransNusa Aviation ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.
TransNusa Aviation e-ticket is an eligible proof for booking an TransNusa Aviation flight. Show your e-ticket during check-in at the TransNusa Aviation counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
Operating mostly short-haul flights to destinations in eastern Indonesia, TransNusa only offers flights in the Economy Class, which is further categorized into ten subclasses. This decision was based on the airline’s understanding of its passengers, who tend to prioritize function over facility when traveling. It also allows TransNusa to offer competitively low fares, making flights affordable to everyone. However, despite its low flight fares, TransNusa commits to provide comfortable flights to its passengers, with safety and security as its top priorities.
Economy Class passengers will be provided with an in-flight meal service, which consists of mineral water and bread. This in-flight meal service is available in all flight routes, making the flight journey become more enjoyable for the passengers.
To reward its most valuable passengers, TransNusa offers a frequent flyer program called VIP. By being a VIP member, passengers are entitled to exclusive facilities that cannot be enjoyed by regular passengers. These facilities include free additional 10 kg of baggage allowance, as well as access to TransNusa’s airport lounge at El Tari International Airport in Kupang. VIP members will also get booking priority, which can be beneficial during holiday seasons. Passengers who have used TransNusa’s flight service for ten times will automatically be a VIP member.
Even though TransNusa mostly serves short-haul flights, it does not mean that the airline is not capable of pampering its passengers. TransNusa offers an airport lounge facility at its main hub at El Tari International Airport in Kupang. The airport lounge is built to provide maximum comfort for the airline’s most loyal passengers, so they can relax and wind down while waiting for departure. The lounge is equipped with various facilities such as television, comfortable couches, and a great selection of foods. Available exclusively for VIP members, this lounge can accommodate up to 100 people.
TransNusa’s flight attendant uniform is dominated by a bright red color. The airline’s flight attendants wear a knee-length dress in red, with yellow patterns on its collar and elbow-length sleeves. The mixture of red and yellow colors creates a perfectly balanced uniform that is pleasing to the eyes. Most importantly, he uniform enables TransNusa’s flight attendants to serve its passengers with a high level of mobility. To complete the look, each flight attendant also wears a nametag attached below the collar so they can be easily recognized by passengers.
Max. 5 kg
Max. 20 kg
Please find the check-in time for all TransNusa Aviation flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour 30 minutes before departure
45 minutes before departure
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit TransNusa Aviation Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to TransNusa Aviation Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact TransNusa Aviation directly to reschedule.