Hilton London Metropole

Was a difficult building to navigate to my room. Some lifts were being refurbished and I had to demand a member of staff walk with me to find my room after I had spent 1/2 searching for it. Terribly designed building, the architects and those who approved their awful work should be prosecuted for their dismal work.

Lovely experience Eman checked us in she was really friendly and welcoming room was clean we had a great stay. Thank you

Incorrect details at check in, stating we hadn’t paid for a room when we had. Room we were staying in had a strong offensive smell, so strong that it was difficult to sleep. Room was clean but very tired decor.

We stayed two non-consecutive nights. The first day we got to store our luggage. We were able to check into our rooms early on the second day. Both were so helpful to us. The rooms are nice. The gym is great.

The breakfast buffet was pretty good actually better than expected. Although the hotel is nice, it’s getting pretty rundown. A lot of things were over used. The housekeeping staff had much to be desired a couple of days they didn’t come to clean our room at least until 5 o’clock, which was kind of annoying. They did not have any attention to detail not replacing empty boxes of tissue, not replacing empty containers of lotion. One day we requested Non down pillows and it took two days to get them even though we asked housekeeping we asked the front desk we asked concierge services. It took forever to get them. The location is great if you want to use the tube at Edgware station.

A delightful airy room situated on the 21st floor. Comfy bed and small but adequate bathroom. Disappointed to find old fashioned tea and coffee making facilities. Would have expected a coffee machine. The space between the bed end and the large tv is very narrow and care is needed if visiting the bathroom at night. Sadly Hilton fell short of expectations.

For its price you cannot ask for more. Great location,good breakfast,good staff,easy check in and out. Not an excellent hotel but definitely value for money.

The room that we stayed in was very nice and comfortable beds

We had a lovely stay. As one of the few hotels in London that can cater for a family of 5 in one room it was the best stop for us on our short break. The staff were all incredibly helpful and the breakfast was amazing!

Clean. Comfy. Convenient.

Napplicable.

Dirty room. Old styled. Hair from previous stay in bath tub. No shower gel. Carpets were thread bare. Moths in cubboard. Mould in bathroom.

Excellent breakfast with superb selection of hot and cold options

Good location geographically for the tube and A40. Local area may put peo

It was clean and staff were helpful, parking was slightly expensive

Internet was ok . Tv did not work very well could only get new stations

Clean, comfortable enough. Small bathroom. It’s a big hotel, so there’s a wait for the elevator/lift when you’re on the 18th floor. Breakfast at 9 is chaos with hundreds of people.

The breakfast bar food was fresh. The room was clean when we arrived. We found a shoe under one of the beds from a previous guest. We they cleaned the room they did not restock the coffee and tea unless

It’s an excellent hotel with a very convenient location and helpful staff.

Excellent hotel in a great location. Lots of stuff to do in the hotel while waiting for transit to and from the train station. Would use again!