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The hotel staff was kind and polite, the parking security was also friendly, and our vehicle was safe in the 24/7 parking lot. The rooms were nice, tidy, and clean, as was the bathroom. The TV and air conditioning were all working, and it was a comfortable place to stay.

The service is good, the staff are friendly, from the security guards to the receptionists. The hotel is clean and elegant.

The room was nice, clean, and cool. I especially liked the full-body glass interior. The bed was also comfortable. The valet parking was very helpful.

I chose to repeat order at this Odua hotel because it is worth it to check in again in this hotel besides the strategic location, also the cleanliness and comfort of the room can be said to be okay. Hopefully the quality will be improved again, great 👍

The friendliness of the hotel staff from the FO, housekeeping, security, and everyone on duty when I stayed for 2 days was really good, helpful, calming, and pleasant 🩵

I would like to sincerely commend Hotel Manager Mr. Tesa Anggriawan for his quick and caring response when my wife became unwell during our stay at Cambridge. Mr. Tesa acted immediately and made sure my wife was taken to the hospital for proper treatment. His professionalism, compassion, and fast action truly meant a lot to us. Thank you, Mr. Tesa, for going above and beyond. Excellent service!

If you're traveling to Medan and need to stay overnight, you'll definitely stay at the Deli Hotel. It's comfortable, centrally located, has a delicious breakfast, and the staff are all friendly.

I checked in late at 11:00 PM. Due to the high number of guests, I was upgraded to a Junior Suite for free. The room and toilet were clean. The mattress, pillows, sheets, and bed cover were comfortable. Breakfast was delicious, with the usual menu: lontong medan, lupis, and chicken porridge. For a star-rated hotel, this is the best option. The staff were friendly and helpful.

A great hotel, highly recommended for those who want to staycation in Medan because this hotel is comfortable, clean, and the service is also friendly.

Everything was amazing, from the service to the food. Keep it up and keep improving! Keep up the good work.

It is very comfortable to stay here, the sports facilities are complete and the staff are very friendly.

Overall, staying at the Grand Cityhall hotel was top notch!! The hotel is comfortable, strategically located, close to everywhere, near Deli Park mall, and the surrounding area is also busy because of many events 🥺 Initially I booked a deluxe, but it turned out there was a renovation, so I was upgraded to a premier deluxe which is also a very cozy room. And honestly… OMG, the view 🥺✨ is so beautiful, the room is modern and super comfy 😍 I want to highlight that the staff are very kind and helpful... they immediately provide solutions whenever asked for help, the staff service is really champion!! Friendly, responsive, and communicative. So the experience is still very good, especially the staff at the restaurant, Kak Ade is one of the staff who is really helpful at the restaurant, helping get our food. Definitely will consider coming back again and hopefully the hotel will be more successful in the future ☺️

My experience staying at this hotel was very pleasant 🥰 because the room was comfortable and very clean, nothing disappointing at all 🫰. The staff and security were also friendly 😇, so I want to stay here again 🫶.

The hotel staff was very friendly and the service was good and fast. The breakfast was delicious and varied.

A very pleasant stay. The room was clean, comfortable, fragrant, and fully equipped. The staff was friendly, prompt, and very helpful. The strategic location makes it easy to get around. The hotel has a peaceful atmosphere, making it perfect for a break or a staycation. Overall, I was very satisfied and would definitely stay here again. Recommended! ⭐⭐⭐⭐⭐

The room was spacious and comfortable with a view of the pool and city. The service was excellent. Check-in/check-out was fast. We were given early check-in. 😊

At first I chose the wrong hotel, but it turned out the hotel was okay, the cleanliness was also good and the room was nice. The staff was very friendly and the breakfast menu was varied and delicious. Looks like I will stay at this hotel again.

We stayed 2 nights in a deluxe room. The price was affordable and we really enjoyed it. We had to pay a deposit of IDR 200,000, and we don't know why, but the refund process was easy and fast when we checked out. The occupancy was full with some visitors from Malaysia. The TV and Wi-Fi were okay. It's on Pemuda Street, near Merdeka Court, in the center of the city, near Indomaret minimarket, near the seafood restaurant Tabona and Wajir. When we came back late from Toba Lake, we could buy nasi goreng pemuda in front of the hotel. It's quite a famous food street that opens at night. We will stay here again later when we visit Medan. Highly recommended.

Good service, friendly staff, rooms are clean, bathrooms are good and clean, bed is comfortable. 😊👍 I will be staying at Harper Hotel when I'm back in Medan.

It is always my top choice when staying in Medan! Thank you for being my favorite hotel in the city 🙏