The food is truly top-notch, with everything from breakfast to dinner delicious. The rooms are spacious and have a bathtub that's perfect for relaxing after a long day of traveling.

It is very comfortable to stay here, the sports facilities are complete and the staff are very friendly.

Our first stay at the JW Marriott Medan and the service was very satisfying. All the staff were friendly, the room was clean, the food was delicious, the facilities were complete, the location was right in the city center, and even better, we got a bonus "guest of house" which allowed early check-in and late check-out. Next time we go to Medan, we will definitely stay at the JW Marriott again. Thank you JW Marriott for making our family's vacation in Medan a happy one 🫶🏻

This is our second stay here. The service is always excellent, from check-in to check-out. Thank you, Grand Mercure. We hope your next experience will be as enjoyable as this one. 🥰

The staff is very friendly and accommodating. The room is clean. Hotel facilities are complete. The location is near the center of the city. Many other facilities are around the hotel.

I always stay at Cambridge when I go to Medan. The hotel staff are all friendly, especially Fira at the front desk. She was very helpful and made the check-in process easy. Thank you.

The room was clean, comfortable, and elegant. The breakfast was varied and delicious. The facilities were complete, and the service was excellent and friendly. The staff didn't make it difficult to pay the deposit. Everything was very satisfying and enjoyable. I would definitely return here again.

It was a comfortable place for staying in Medan. Clean. And the staff was humble and cooperative nicely.

The hotel staff is friendly, helpful, and provides good service. It's comfortable to stay at this hotel ⭐⭐⭐⭐⭐

Excellent, staff very kind and humble, especially Mbak Cut and Mas Akina. Highly recommended.

The hotel has been modernized, can't wait to see the new restaurant (in the lobby) open, so it will be more comfortable no more queuing for breakfast, because we see that this new restaurant is quite big.

The room is very nice and clean, the service is excellent, never get bored staying at this hotel.

The staff are very helpful and respond quickly. Would like to stay here again.

The hotel is really nice. It's clean, tidy, and smells great. I felt safe and comfortable during my four-night stay in a deluxe room. The hotel is clean. The breakfast is varied and delicious. The service is also satisfactory. Recommended for a stay in Medan 👍

The hotel was great, the room was clean, and the staff was very friendly. Check-in was also fast. Thank you also to Mr. Tanta for helping carry our luggage to our room. Thank you ☺️

I stayed at this hotel for one night and was quite satisfied overall. Check-in was quick and the staff was friendly. The room was clean, tidy, and comfortable—especially the soft mattress, which made for a good night's sleep. The room amenities were also complete, including drinking water and toiletries, and fast Wi-Fi.

Great customer service. Very friendly and helpful. I hope Grand Kanaya survives in these hard times.

The hotel staff was friendly, opening the car door and helping carry our luggage to our room. The receptionist was kind, polite, and friendly. They even checked in to our room and made sure everything was in order, the facilities were functioning and in good condition. The pool was clean, and the pool attendants were friendly and helpful.

A very pleasant stay. The room was clean, comfortable, fragrant, and fully equipped. The staff was friendly, prompt, and very helpful. The strategic location makes it easy to get around. The hotel has a peaceful atmosphere, making it perfect for a break or a staycation. Overall, I was very satisfied and would definitely stay here again. Recommended! ⭐⭐⭐⭐⭐

Clean rooms, comfortable beds, and friendly, responsive staff. Location was convenient and check-in/out was smooth. Great value for the price, would definitely stay again. Highly recommended!

I've stayed at the Hermes Hotel many times and it's always a pleasure. Friendly service from the security guards, customer service, and restaurant. Strategically located and clean.