Apartment in Poblacion

Overall this hotel is good and recommended.

Best staycation ever! I'll definitely go back to this place soon! Thank ya'll! 😘

Poor services, they never changed bedsheets. Too much noise from the workers. Toilets not clean, not providing toilet tissue even upon request, Wi-Fi not always available.

First and foremost, agent transferred me to a venue due to their very inefficient coordination with their partner hotels. I booked a hotel in gramercy only to find out all rooms are fullybooked despite the fact that sent a confirmation voucher. And so they transferred me to avenue where I waited for almost 3hrs to get checked in. They wasted my time. I already checked in around 6pm. The said they ungraded me but the room is awfully small without a couch (like what I wanted in the first place). Sometimes the price isn’t the basis for like a room to staycation in, and this time it just proves that perspective. Secondly, it was disappointing that even ice from their own hotel room service are not free. U paid for an overpriced ice these just because they ran out of supply and they had to but from 711. Concierge were helpful in assisting me but aren’t as assertive to get a hold on agent to confirm the booking they did. So what I realise after all these bad experiences is that agent and their hotel partners haveno solid collaboration techniques - such that they are not aware of room availabilities and the communication between them was so inefficient and inaccessible. I wonder if I didn’t provide the number of agent with their reception team, would have they resolved my issues? Just a piece of advice: learn to be more efficient in communicating with your hotel partners and make sure you don’t put so much stress on your customers who book hotel rooms with an obvious reason that they want to relax, but what happened was more stress on our parts. Ps: learn how to make it up to the clients they wasted time of and provide them at least nights in premium hotel rooms especially if they are faithful loyal clients for years. Else, I won’t be surprised if one by one of us slowly not use your service as it may entail unknown possibility of having our booked room not available even after getting confirmation.

Wifi ' s bad, the check in takes so long, we have to put deposit 75 % the accommodation price, does not seems like a 5 star hotel service at all.

Hi hello! I like the Hotel! And the House keeping and Security and Sone of the Staff.

It ' s my 4th time booked in here. But today it will be my last day. I'll never ever again booked in this hotel nor to recommend this hotel to all my friend. So damn dissapointed! When I want to check out this morning 29 March. The receptionist want to charge me 800 PESO! Just because a little stain (like dirt colour) in the tip of the towel. I'm so confused and insisted to look the towel because I'm sure, me and my gf only use it after we take a bath. When I look the towel and smell it, there ' s no smell or odor, no chocolate smell, no blood smell, no feces smell and the receptionist + housekeeping staff also smell it and there ' s no smell in the towel. And they give a suggestion to always check everything in the room (towel, spring bed, bed cover, chair) when I check in and enter the room (HEY, I'm a customer who want to enjoy my day in your hotel, not to become a housekeeping staff) which is very ridiculous. And they insisted their laundry department do a really good job. Hey! I know what kind of stain in your towel because I'm in laundry business also and that is blood period stain which is hard to remove if not giving extra treatment. In the end, they didn't charge me. But from user experience I'm so dissapointed because they accuse me for something that I didn't do and they treat me like someone who do some minor criminal thing. It ' s already my 4th time booked in here and the previous booked didn't have problem when I want to check out. I don't know if some of the customer also got the same problem that happened to me. But for me I'll never again booked this hotel and I'll tell to all my co-worker to skip booked this hotel. I just didn't want my friend also got a bad service that happened to me today. So disappointing.

Booked here 3 times this year. Atmosphere was great, staffs are great everything is great. If you're a backpacker and looking for an accommodation near Makati this would be it. They have a locker for your valuables make sure to bring a lock with you. Their bunk beds are cozy and neat. Respect one another during the stay and Enjoy.

It was a pleasant stay at hotel durban. The room I booked was clean upon entering. The staff was friendly and accommodating.

Worth the price. The room was spacious and the staff were accommodating and attentive to our requests. They even packed us breakfast for our early morning flight.