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United Airlines: An Introduction

United Airlines is one of the founding members of Star Alliance, the first and world’s largest airline alliance. The airline serves flights to 235 domestic destinations in the United States and 136 international destinations in 60 countries across Asia, America, Europe, and Oceania. United Airlines offers four classes of flight class, which are United Economy, United Business, United First, and United Polaris.


United Airlines Booking & E-ticket

Search and book your United Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your United Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your United Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your United Airlines ticket can be made via credit card, internet banking, and over-the-counter. For complete information about payment methods, please visit How to Pay.

United Airlines E-ticket

United Airlines e-ticket is an eligible proof for booking an United Airlines flight. Show your e-ticket during check-in at the United Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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United Airlines Rating

based on 1720 reviews

Service standard: Full Service

United Airlines Seat Class

United Economy

This economy class from United Airlines is further divided into Economy Plus and Basic Economy. Compared to Basic Economy, Economy Plus seats feature up to five inches of extra legroom, offering comfort at an affordable price. Economy Plus seats are also located near the front of the United Economy cabin, thus providing easier access to exit the aircraft upon arrival. However, all economy cabin class passengers can enjoy a variety of in-flight entertainment such as United Private Screening, DIRECTV, on-site high-quality audio, magazines, as well as free WiFi network.

In-flight Meal

With professional chefs from The Trotter Project, United Economy passengers will get to enjoy appetizing meals which vary depending on the flight route and duration. Meals range from packaged snacks to wine and multi-course meals.

United Business

United Business is only available for flights between the United States and Latin America or the Caribbean. With United Business, passengers can relax in premium cabin services, which include free baggage checking, extra wide and comfortable seats, gadget storage next to the seat, and gadget’s battery charger. These services are designed to ensure passengers will arrive at the destination with a good mood and refreshed feeling.

In-flight Meal

United Business passengers will be served with snacks, fresh fruits, and other mouth-watering cuisines. Some refreshing drinks are also available, such as tea, soft drinks, coffee, as well as a variety of wines, beers, and other alcoholic beverages.

United First

United First from United Airlines is aimed to provide superior comfort and service for each of its passenger. The new, extra-spacious United First seat was designed for comfort and convenience, whether passengers want to relax or work during the flight. The seat features beautifully contoured two-tone leather, an adjustable headrest, and a padded seat cushion. Storage spaces for personal items are also available, such as an in-arm tablet/laptop slot, a personal water bottle console, and double seatback pockets.

In-flight Meal

Through the Trotter Project, United Airlines is proud to partner with a team of renowned chefs to offer refreshed, restaurant-quality dining onboard. United First passengers may receive premium snacks, fresh fruit, refreshments or a full meal service with two entree choices, depending on the flight duration.

United Polaris

United Polaris is a reinvention of United Airlines’ international premium cabin travel experience, offering elevated comfort and service from lounge to landing for a restful night's sleep in the air. Passengers in flying in the United Polaris cabin relax in one of the custom-designed personal onboard suites with added privacy, comfort and convenience. Passengers will also be provided with sleep-focused amenities such as custom Saks Fifth Avenue luxury bedding and spa-quality Cowshed products from Sohjo House & Co.

In-flight Meal

United Polaris offers a new chef-designed, multi-course inflight dining experience, which features fresh, seasonal ingredients and bold flavors from around the world. Passengers can also enjoy signature beverages such as bubbly Mimosas in the morning, or a hand-crafted customized wine in the afternoon.

United Airlines Privilege Programs

MileagePlus

MileagePlus, the frequent flyer program from United Airlines, is nominated for the best frequent flyer program by Global Traveler magazine. MileagePlus program is divided into several memberships tiers, which are MileagePlus Premier Silver, Premier Gold, Premier Platinum, and Premier 1K. With MileagePlus, all United Airlines’ loyal passengers can earn award miles points every time they fly with United Airlines, United Express, or use services from United Airlines’ partners. The accumulated points then can be redeemed for various rewards, such as airline ticket discount with United Airlines and other Star Alliance members, hotel discount, car rental discount, as well as other exciting benefits.

United Club

While waiting for departure, United Airlines passengers can relax in the airline’s airport lounge, known as United Club. This airport lounge provides many facilities, such as WiFi access, as well as dining options such as breakfast menus, snacks, and beverages. To enjoy these facilities, passengers must register themselves as a member by signing up at https://www.united.com, through the representative of the United Club at various United Clubs, or by phone. Every United Airlines passengers above 18 years old are eligible to become members of the United Club.

United Airlines Fleet

Boeing B747-400
Seat class:

  • United Economy
  • United Business
  • United First

Seat layout:

  • 3-4-3 (United Economy)
  • 2-4-2 (United Business)
  • 1-2-1 (United First)

Seat pitch:

  • 31-34 inches (United Economy)
  • 76 inches (United Business)
  • 78 inches (United First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B777-300ER
Seat class:

  • United Economy
  • United Business

Seat layout:

  • 3-4-3 (United Economy)
  • 1-2-1 (United Business)

Seat pitch:

  • 31-34 inches (United Economy)
  • 75 inches (United Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 787-10 Dreamliner
Seat class:

  • United Economy
  • United Business

Seat layout:

  • 3-3-3 (United Economy)
  • 2-2-2 (United Business)

Seat pitch:

  • 32-35 inches (United Economy)
  • 78 inches (United Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

United Airlines In-flight Crew

United Airlines Flight Attendant Uniform

United Airlines’ flight attendant uniform aims to create an elegant and fashionable look. Female flight attendants are dressed in a dark blue mini dress, completed with a long-sleeved top in matching color. Meanwhile, male flight attendants look dashing in a black suit paired with comfortable trouser. Completed with a dark blue tie, the uniform really creates an impression of professionalism and responsibility. The well-fitted uniform also allows freedom of movement and comfort, ensuring all flight attendants to present the best service to passengers.


United Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

International

United Economy

Max. 7 kg (1 hand baggage + 1 personal item)

Max. 23 kg (Dimension: max. 158 cm)

United Business

Max. 32 kg (Dimension: max. 158 cm)

United First

All flights to America

United Economy

Max. 23 kg (Dimension: max. 158 cm)

United Business

Max. 32 kg (Dimension: max. 158 cm)

United First

United Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants younger than seven days old and infants requiring incubators are not allowed onboard.
  • Infants traveling within America, Puerto Rico, and U.S. Virgin Islands with one parent, or one adult guardian aged 18 years or older, can sit on the adult's lap and therefore can travel free of charge.
  • Passengers traveling with two or more infants are required to purchase additional tickets for the infants who will be occupying individual seats.
  • Infants traveling on international flights, including traveling to Canada, Mexico, and Guam, are required to purchase a ticket and occupy individual seats.
  • Passengers carrying an infant are required to report it during booking due to the additional taxes for infants.
  • Infants occupying individual seats are required to be seated in an FAA-approved (Federal Aviation Administration) safety seat.
Child Passenger Policy (2-12 Years Old)
  • Children younger than five years old are not allowed to travel alone.
  • Children between five to 15 years old traveling without a parent or an adult guardian age at least 18 years old will be classified as an unaccompanied child.
  • Unaccompanied child services charge is $150 per destination.
  • Tickets for unaccompanied minor passengers can be purchased through https://www.united.com or by calling United Airlines contact center.
  • Unaccompanied child passengers will be seated at the front of the aircraft and will not be given a seat near the exit.
  • Unaccompanied child passengers should carry documentation that contains important phone numbers that they can call at any time, reading books, games, and other things they may require throughout the flight.
  • Unaccompanied child passengers will board the aircraft earlier than other passengers and will be given special time to get acquainted with the pilot, shown to his seat, given instructions regarding security on the plane, and pointed out the lavatory location.
Pregnant Passenger Policy
  • Pregnant passengers in the first eight months of pregnancy are allowed to travel with United Airlines without certain health documents.
  • Pregnant passengers in the ninth months of their pregnancy are allowed to travel, but must bring the original and two copies of the required health documents.
  • The required health documents may include a certificate from an obstetrician, which must be issued within one day before departure, or at least three days or 72 hours before departure. The obstetrician’s certificate must contain the results of a medical examination by an obstetrician and include a statement that the passenger is in good health to travel.
  • Nursing passengers can breastfeed and pump their breast milk during the flight.
  • Nursing passengers are suggested to bring manual or electrically/battery powered breast pump.
  • Nursing passengers are not permitted to pump breast milk in the aircraft galley areas and on a jump seat.
Disabled Passenger Policy
  • Passengers with the following special needs must book their tickets at least three days before departure:
    • Passengers who require medical oxygen during the flight; Passengers who use respirator, ventilator, CPAP, and POC machine;
    • Passengers with electric wheelchairs who need to replace its battery during flight;
    • Passengers who will sit in an electric wheelchair on the aircraft with a capacity of fewer than 60 seats;
    • Passengers who will be traveling with ten or more passengers with disabilities;
    • Passengers who plan to carry a service animal onboard.
  • Passengers can ask for a wheelchair and other special assistance during booking via https://www.united.com

United Airlines Check-in Policy

United Airlines Check-in Time

Please find the check-in time for all United Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

30 minutes before departure

International

2 hours before departure

1 hour before departure

United Airlines Online Check-in

Online check-in is also available for United Airlines flights. Please follow the steps below.

  1. Go to United Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

United Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit United Airlines Refund Policy for a complete information on refund.

United Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to United Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact United Airlines directly to reschedule.


 

About United Airlines

United Airlines (IATA code: UA) is a major airline in the United States that has been operating since 1926 and was formerly known as Varney Air Lines. Headquartered in Chicago, Illinois, United Airlines is the world's third-largest airline when measured by revenue, after American Airlines and Delta Air Lines. United operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. Carrying the slogan "Fly the Friendly Skies," United Airlines wants to provide security, trust, comfort, and hospitality to all passengers. United Airlines mostly rely on the Narita International Airport in Tokyo, Japan as its main airport hub for international flights. Additionally, the airline also relies on the Chicago O'Hare International Airport, Denver International Airport, Houston George Bush Intercontinental Airport, Los Angeles International Airport, Newark Liberty International Airport, San Francisco International Airport, Washington Dulles International Airport, Guam, and A.B. Won Pat International Airport for its domestic flights. Throughout its journey, United Airlines has really proven its commitment to provide quality service to its passengers. United Airlines offers MileagePlus, a frequent flyer program that is divided into several memberships tiers, which are MileagePlus Premier Silver, Premier Gold, Premier Platinum, and Premier 1K. With this program, passengers can earn award miles points to be redeemed for various rewards, such as airline ticket discount with United Airlines and other Star Alliance members, hotel discount, or car rental discount. United Club airport lounge is also available for passengers who need to relax while waiting for their flight departure. United Club provides many facilities, such as WiFi access, as well as dining options such as breakfast menus, snacks, and beverages. For these services, in 2012, United Airlines was awarded Best Airline for North American Travel by Business Traveler Magazine, as well as Best Frequent Flyer Program for MileagePlus, for the ninth year in a row, by Global Traveler Magazine. The achievements continued that in 2016, United Airlines was named as the Best Trans-Pacific Airline by Global Traveler and awarded the Green Cross for Safety Innovation Award from the National Safety Council. Recently in 2017, United Airlines was named Eco-Airline of the Year by Air Transport World and awarded the Special Achievement Awards for Best Innovations by Global Traveler. United Airlines was also recognized with the Best Public Affairs Campaign of the Year, and its CEO, Oscar Munoz, was named Communicator of the Year by PRWeek U.S. In its operation, United Airlines offers flights in four main classes, which are United Economy, United Business, United First, and United Polaris. In general, passengers are allowed one carry-on bag and one personal item to bring onboard. The carry-on bag must not exceed 22 cm x 35 cm x 56 cm, including handles and wheels. Meanwhile, personal items must fit under the seat in front of the passenger’s and may include items such as shoulder bags, purses, laptop bags, or other small items not exceeding 22 cm x 25 cm x 43 cm. However, Basic Economy passengers will only be allowed one personal item. In addition, United Airlines passengers are also entitled to a checked baggage allowance, with the maximum dimension of 62 inches (158 cm), including handles and wheels. Meanwhile, the maximum weight for checked baggage varies based on flight class and the passenger’s MileagePlus status. United Economy passengers and MileagePlus Premier Silver members are allowed a maximum of 23 kg per bag. United Business, United First, and United Polaris passengers, as well as MileagePlus Premier Gold, Platinum, 1K, and Star Alliance Gold members are allowed a maximum of 32 kg per bag. United Business, United First, and United Polaris business class passengers can check up to two bags, while United Polaris first class passengers can check up to three bags. Check-in services are available through United Airlines’ check-in counters and kiosks at airports. United Airlines passengers traveling to certain areas within the United States are required to check-in at least 30 minutes before departure, while international passengers must check-in at least 60 minutes before departure. However, passengers traveling to and from the Marshall Islands and Micronesia are required to check-in at least 90 minutes before departure. As an alternative, passengers can also check-in online via United Airlines official website.

United Airlines History

Claimed as the oldest airline in the United States, United Airlines began its history with the name Varney Air Lines, founded by Walter Varney. Leon D. "Lee" Cuddeback, the main pilot in Varney Air Lines, led the air postal service airline with a Swallow biplane from Varney Airlines’ headquarter in Boise, Idaho, to a postal hub located in Pasco, Washington. Cuddeback flew Varney Air Lines’ first flight on 6 April 1926 and returned the next day with 200 pounds of mail. This date then became the day when United Airlines was found. In 1927, aviation pioneer William Boeing founded his airline Boeing Air Transport to operate the San Francisco to Chicago air mail route. In 1929, Boeing formed the United Aircraft and Transport Corporation (UATC), which then set to buy several other airlines, including Varney Air Lines. On 28 March 1931, UATC formed United Air Lines, Inc. as a holding company for its airline subsidiaries. In 1933, the United commenced its operation with the Boeing 247 airliner, which was able to fly a transcontinental flight in 20 hours, making it 50 percent faster than its predecessors. After the passage of the Air Mail Act in 1934, UATC was broken up and all of its airline subsidiaries were merged into United Air Lines. Then in 1961, United merged with Capital Airlines and established its position as the United States’ largest airline. United became the first carrier to operate the Boeing 767 in 1982, and the first airline to introduce the Boeing 777 in its commercial service in 1995. In 1997, United co-founded the Star Alliance along with several other airlines. On 16 April 2010, United resumed merger talks with Continental Airlines, which was initially started in 2008. The airlines finally reached an agreement to combine operations on 2 May 2010. The merged airline would adopt Continental's logo and livery, with Continental's CEO Jeff Smisek serving as the head of the new company. Both airlines planned to begin merging operations in 2011 to form the world's biggest carrier and began operating under a single operating certificate from the FAA on 30 November 2011. On 3 March 2012, United and Continental merged their passenger service systems, frequent-flier programs, and websites, virtually eliminating the Continental brand in the eye of the consumer. After the merger of United and Continental, the airlines changed its slogan into "Let's fly together" in October 2010. However, on 20 September 2013, United announced the return of its slogan, “Fly the Friendly Skies”, which was initially introduced in 1965. Furthermore, United also changed its logo following the merger. In 1973, United Airlines commissioned Saul Bass, a designer, to develop a new logo and livery for United Airlines. The new logo and livery, the "Tulip", featured blue, red, and white colors and tulip patterns formed from the "U" letter. Although the logo underwent several changes over the years, it always depicted a tulip element. However, after the merger with Continental Airlines, the “Tulip” was replaced by Continental Airlines "globe" made by Lippincott Company. Today, United Airlines has grown into the world's third-largest airline when measured by revenue, with an extensive presence in the Asia-Pacific region. United operates out of nine hubs located in Chicago, Denver, Guam, Houston, Los Angeles, Newark, San Francisco, Tokyo and Washington, D.C. Through these hubs, the airline serves flights to 235 domestic destinations in the United States and 136 international destinations in 60 countries across Asia, America, Europe, and Oceania.

Contact United Airlines

63-2-884-8272

United Airlines Office

United Airlines
10th Floor Rufino Pacific Tower V.A. Rufino Street cor 6784 Ayala Avenue Makati City 1226

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