Hilton London Metropole

這次住宿7晚，室內空間感很棒，可惜大廳沒有提供開水，房內也沒有浴缸

Good

非常差

有可帕的霉味，住了幾天甚至屋頂漏水不能換房間。附近不安全。

客房是普通酒店的裝修和有點殘舊，大堂'、酒吧和餐廳裝潢時尚。休閒設施不足，泳池也没有，地點可以但不是最佳選擇，工作人員服務良好，總括性價差。

辦理check-in的女職員沒有ㄧ絲笑容。 孩子們住的968房，馬桶沖水把手很難壓，房間會聽到許多怪聲。 最後一晚先生和大兒子要在酒吧喝酒，結果坐在椅子上等很久，都不見服務生前來點餐。 我們住的970房間，淋浴設備很好，清潔狀況也不錯。但是書桌旁二孔插座壞掉無法充電。 整體而言，這是個服務糟糕、設施破舊的旅館，價格也非常昂貴。並且對東方人不友善。

Overall okay. Value for money

房間大但比較舊，樓層高，分開唔同building，附近唔多商店，前店服務好，不錯選擇。

Very nice location near to Paddington and Marylbone. Nice room, big and comfortable bed and helpful staff.

God frokost, godt renhold og hyggelig brtjening

Even though there was a considerable queue and people needing a lot of help, the staff were swift and friendly. The room was clean, had A/C, was quiet, and I got sleep. I would say that people smoking near the entrance was a drawback.

Had a great view, clean well supplied room. Great overall great stay!

Very old in places alongside newer additions; gym was good

Was a very nice stay. Rooms were clean and all the staff was helpful. The sheets clean and the pillows and bed cover so comfortable and fluffy.

The rooms at the Hilton London Metropole were extremely small. There is no drawer or shelf space for clothes. There’s only a small closet. Towels are offered, but face cloths are not. It was a bit of a disappointment, given the quality and standard that I’ve come to expect of Hilton hotels.

Nice breakfast

Great rooms and breakfast but disappointing reception. The reception was not welcoming, ignored benefits I deserve and tried to give me the lowest room available despite being a platinum. I had to argue to get the a decent room. No refill of water bottles despite asking for. If service improve they will be five.

Well placed and the biggest room I’ve had in London. Comfy bed and pillows. The elevator situation is a challenge. Two of the elevators are down (out of a bank of four) so it’s a long wait.

On arrival no greeting, receptionist treated us as an inconvenience, not friendly boarding on rude. Told us our room was in the west wing but no instructions on how to get there, we lef tthe desk and askes concierge he was also ride and said down there. No smiles or interaction. Pretty dissapointing. The room was dirty, dusty and chewing gum uner the bedsde table, im sure its still there, i did not remove it. Pretty disappointing for a 4 star hotel, expected more Although i will say the staff in the cafe were lovely

My experience with the reception staff member named Nell completely ruined the first impression of my stay at Hilton. I arrived early at the hotel and politely asked about early check-in as a Hilton Honors Gold member. Nell immediately denied my request, claiming my Gold status was “not showing,” even after I showed her my Honors number. Instead of trying to help, explain properly, or offer any courtesy, she responded with no smile, no apology, and a very cold attitude, repeatedly saying there was no availability. What made the situation even more upsetting was what happened afterward. I waited in the lobby for approximately two and a half hours, and during that time I watched many other guests arrive, check in, and receive their rooms while I continued waiting. The lobby was not overcrowded, and although the hotel was busy, it was obvious that rooms were becoming available for other guests. After more than two hours, Nell finally walked toward me with an angry expression and simply said, “Your room is ready, sir.” At that moment, I noticed the room key envelope clearly displayed “Honors,” which made the earlier refusal even more frustrating and confusing. I fully understand that early check-in depends on availability, and I would have accepted a polite explanation. What disappointed me was the lack of professionalism, empathy, and respect shown throughout the interaction. This experience left me feeling unwelcome and unfairly treated.