Fairmont Empress

Hotels
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9,4
/10
Exceptional
2.929 reviews

What Guests Say About Their Stay

Samantha Marie

10,0
/ 10
Fantastic stay- staff were super friendly- kids loved the pool- food and bar service and selection was excellent

Karen

10,0
/ 10
We were privileged to stay in a gorgeous suite in Fairmont Gold. We were celebrating Mother's Day and my daughter's birthday. Michael of the Fairmont Gold Desk Team went above and beyond to make our stay incredible. They helped me decorate the room for my daughter's birthday. Room service and restaurants were exceptional. On the Fairmont Gold floor, they have beautiful breakfast and snacks throughout the day late afternoon early evening hors d'oeuvres and incredible desserts, coffees soft drinks juice beautifully done. Impeccable. We enjoyed playing Scrabble and looking out at the beautiful harbor from the Fairmont Gold living room family room area. It feels like you were going back in time staying at the beautiful Fairmont Empress. The service is extraordinary and the feel and ambience of this gorgeous hotel makes you feel momentarily lost in time in the best way. We will be back soon.

May

10,0
/ 10
Perfectly located, and excellent room service! Beautiful grounds and helpful staff.
In the Area
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721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Victoria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel is located at Victoria.

About Fairmont Empress

From business event to corporate gathering, Fairmont Empress provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Fairmont Empress welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Fairmont Empress is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Fairmont Empress will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Fairmont Empress, a wonderful accommodation for your family holiday.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Fairmont Empress is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Bar, Cafe and Lounge Fairmont Empress
Bar, Cafe and Lounge
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Breakfast
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9,4
Exceptional
From 2.929 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Linda
icon-Family
Family
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property is well maintained and staff are professional and courteous
Samantha Marie
icon-Family
Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic stay- staff were super friendly- kids loved the pool- food and bar service and selection was excellent
Karen
icon-Family
Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We were privileged to stay in a gorgeous suite in Fairmont Gold. We were celebrating Mother's Day and my daughter's birthday. Michael of the Fairmont Gold Desk Team went above and beyond to make our stay incredible. They helped me decorate the room for my daughter's birthday. Room service and restaurants were exceptional. On the Fairmont Gold floor, they have beautiful breakfast and snacks throughout the day late afternoon early evening hors d'oeuvres and incredible desserts, coffees soft drinks juice beautifully done. Impeccable. We enjoyed playing Scrabble and looking out at the beautiful harbor from the Fairmont Gold living room family room area. It feels like you were going back in time staying at the beautiful Fairmont Empress. The service is extraordinary and the feel and ambience of this gorgeous hotel makes you feel momentarily lost in time in the best way. We will be back soon.
Read More
May
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfectly located, and excellent room service! Beautiful grounds and helpful staff.
Kristen
icon-with Friends
with Friends
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

everything was perfect
Jenni
icon-
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good!
Liana
icon-with Children
with Children
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overrated, first and last time staying here
Sherri
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Only gave a lower score on amenities because we didn’t use any. Pricey but worth the memories for a special occasion. Good location. Beautiful grounds.
Parul
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything about hotel was excellent
Pamela
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is the ultimate place to stay in the harbor in Victoria. The views and ambience are top notch. Carriage and hop on hop off bus are within a block. Water taxis buff around in front of the hotel. High tea is a luxurious treat.
Colin
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel was great
Carla
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.
Shari
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely time spent at the hotel for our stay. Walking distance from the hotel to dining, sightseeing was perfect for us. The hotel staff was friendly and generous as well!
Shawn
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Next level service across the board…from check-in to check-out!
Kelsay
icon-with Friends
with Friends
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

While the Fairmont is grandiose, clean, and staff make an exceptional effort to ensure you’re cared for, for $800 a night it leaves a lot to be desired. We booked a “city view” room and our windows were 2/3 fogged to block the view of the alley. It was very loud (big trucks, etc). The room itself was clean, mattresses and pillows were nice, the bathrooms are old and tiny and overall disappointing. Additionally, it took over 4 hours for us to get our luggage after the bell hop had taken it. Staff worked hard to remedy this and we appreciate that. Despite this, for $800 a night I would not stay here again.
Read More
Damian
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast and Dinner selections and quality of food were top notch. I had a great room, quiet and great view. Staff were all very friendly even those that were clearly busy. I love using pools/hot/tubs/saunas and they were excellent. Really no complaints.
Kristina
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The upgraded gold status was fantastic as it allowed access to the lounge with food and drinks all day. I would highly recommend it!
Grandison
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great everything; staff, breakfast, historic property in outstanding condition, price....
Sheri
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place
Amy L.
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room cleanliness was amazing Staff was amazing
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9,4
Exceptional
From 2.929 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Linda
icon-Family
Family
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property is well maintained and staff are professional and courteous
Samantha Marie
icon-Family
Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic stay- staff were super friendly- kids loved the pool- food and bar service and selection was excellent
Karen
icon-Family
Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We were privileged to stay in a gorgeous suite in Fairmont Gold. We were celebrating Mother's Day and my daughter's birthday. Michael of the Fairmont Gold Desk Team went above and beyond to make our stay incredible. They helped me decorate the room for my daughter's birthday. Room service and restaurants were exceptional. On the Fairmont Gold floor, they have beautiful breakfast and snacks throughout the day late afternoon early evening hors d'oeuvres and incredible desserts, coffees soft drinks juice beautifully done. Impeccable. We enjoyed playing Scrabble and looking out at the beautiful harbor from the Fairmont Gold living room family room area. It feels like you were going back in time staying at the beautiful Fairmont Empress. The service is extraordinary and the feel and ambience of this gorgeous hotel makes you feel momentarily lost in time in the best way. We will be back soon.
Read More
May
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfectly located, and excellent room service! Beautiful grounds and helpful staff.
Kristen
icon-with Friends
with Friends
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

everything was perfect
Jenni
icon-
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good!
Liana
icon-with Children
with Children
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overrated, first and last time staying here
Sherri
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Only gave a lower score on amenities because we didn’t use any. Pricey but worth the memories for a special occasion. Good location. Beautiful grounds.
Parul
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything about hotel was excellent
Pamela
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is the ultimate place to stay in the harbor in Victoria. The views and ambience are top notch. Carriage and hop on hop off bus are within a block. Water taxis buff around in front of the hotel. High tea is a luxurious treat.
Colin
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel was great
Carla
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.
Shari
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely time spent at the hotel for our stay. Walking distance from the hotel to dining, sightseeing was perfect for us. The hotel staff was friendly and generous as well!
Shawn
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Next level service across the board…from check-in to check-out!
Kelsay
icon-with Friends
with Friends
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

While the Fairmont is grandiose, clean, and staff make an exceptional effort to ensure you’re cared for, for $800 a night it leaves a lot to be desired. We booked a “city view” room and our windows were 2/3 fogged to block the view of the alley. It was very loud (big trucks, etc). The room itself was clean, mattresses and pillows were nice, the bathrooms are old and tiny and overall disappointing. Additionally, it took over 4 hours for us to get our luggage after the bell hop had taken it. Staff worked hard to remedy this and we appreciate that. Despite this, for $800 a night I would not stay here again.
Read More
Damian
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast and Dinner selections and quality of food were top notch. I had a great room, quiet and great view. Staff were all very friendly even those that were clearly busy. I love using pools/hot/tubs/saunas and they were excellent. Really no complaints.
Kristina
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The upgraded gold status was fantastic as it allowed access to the lounge with food and drinks all day. I would highly recommend it!
Grandison
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great everything; staff, breakfast, historic property in outstanding condition, price....
Sheri
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place
Amy L.
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room cleanliness was amazing Staff was amazing
Number of reviews per page
20
40