Fairmont Empress

Hotels
9,2
/10
Exceptional
2.848 reviews

What Guests Say About Their Stay

Robert

10,0
/ 10
Accommodating staff reimbursed us for a misleading description of our room on the Expedia website. Thank to them, we did not feel denied.

Ricamarie

10,0
/ 10
Great staff! Geraldine and the valet staff were super accommodating and welcoming . Would definitely come back!

Keith

10,0
/ 10
The room and facilities were exceptional. All the Staff very friendly and courteous. Would highly recommend.
In the Area
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721 Government St, Capital Regional, British Columbia, Canada, V8W1W5

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Capital Regional. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

General


Near Miniature World

Location


With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Greater Victoria Visitors & Convention Bureau - 0.2 km / 0.1 mi
Victoria Conference Centre - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Miniature World - 0.3 km / 0.2 mi
Maritime Museum of British Columbia - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.4 km / 0.2 mi
Thunderbird Park - 0.4 km / 0.2 mi
Bay Centre - 0.4 km / 0.3 mi
Helmcken House - 0.5 km / 0.3 mi
Victoria Harbour - 0.5 km / 0.3 mi
Beacon Hill Park - 0.5 km / 0.3 mi
Legislative Assembly of British Columbia - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.6 km / 0.4 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.5 km / 16.5 mi
Roche Harbor, WA (RCE) - 272.1 km / 169.1 mi
Friday Harbor, WA (FRD) - 258.8 km / 160.8 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 256.6 km / 159.5 mi

The preferred airport for Fairmont Empress is Victoria Intl. Airport (YYJ).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining


Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

All facilities in Fairmont Empress

Bar, Cafe and Lounge Fairmont Empress
Bar, Cafe and Lounge
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Business Facilities

  • Conference center
  • Meeting rooms
  • Conference rooms

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Vegetarian meal

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
How many rooms are available at Fairmont Empress?
Fairmont Empress has 431 rooms in total.
See All

More Reviews from Other Guests in Fairmont Empress

9,2
Exceptional
From 2.848 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Julia
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

NA
Darien
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good all beautiful
Robert
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Accommodating staff reimbursed us for a misleading description of our room on the Expedia website. Thank to them, we did not feel denied.
Lisa
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

With Q closed, the Bengal not open for lunch or a quiet late lunch as well as the Rooftop restaurant being closed for the season…it sure was bad timing for us and no alternates were provided. The hotel was wonderful but Spring Break prices for low amenities was very disappointing. We had hoped to spend more time in the hotel…just too noisy.
Read More
Cagney
2,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We specifically booked a room that would sleep 3 people and included a separate sitting room (according to Expedia). When checking into the hotel, they tried to tell us that we did not get this kind of room. Had to fight for what we originally paid for (it was more money for this room vs a rack room). The hotel acted like they gave us an upgrade, but really we had to argue with the front desk to just get what we originally paid for. Pool was shut down early on our first night. The room was dusty and other areas of the hotel are under construction. Wasn’t impressed with the check in process and was made to feel like we were at fault for the booking. Or that Expedia had it wrong.
Read More
Crystal
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing staff and wonderful experience!
Ricamarie
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff! Geraldine and the valet staff were super accommodating and welcoming . Would definitely come back!
Shelley
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room - great vintage decor
Keith
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room and facilities were exceptional. All the Staff very friendly and courteous. Would highly recommend.
Angela
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great time and will be coming back next month
Brittlyn
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing experience from check in. Scavenger hunt for my daughter, lovely staff, so clean. Will come here again and again.
Amber Lynn
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Would most def recommend!!!
Catherine
icon-with Pet
with Pet
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Another great stay!
Nicole
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything was amazing!!
Geoff
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We have always had an excellent experience at the Empress. The Gold lounge is second to none in comfort and service.
Jarrett
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Reserved a City View Room but the only view we had was the roof of the first floor so that was very disappointing for our stay. Other than that it was a great property.
Paul
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Historic property with up to date facilities. Spent two nights. Used the pool and fitness facility. Staff were great and extremely discreet. Would come back again.
Roxanne
icon-with Partner
with Partner
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location is perfect and if you are into history the Fairmont oozes it. We had a couple issues while we were there. The room was on the city side and very loud-our neighbors also had kids and a dog-It happens & not the hotels fault. Parking was expensive-$25+ a day. But my fault for not checking. The real disappointment was High Tea. We were there for our anniversary and it was a bucket list experience for us. It wasnt what we hoped for. The staff at the hostess station were not very friendly- we were made to feel like we were bothering them-we were 10 minutes early for our reservation. Once seated we were at our table for a little over an hour and other than asking us if we wanted more expensive drinks than were included in the tea, when we were seated, and bringing us our bill the server only checked in on us one time right after another server had brought the food and tea. We didnt want to make a fuss but the tea in one pot was cold and bitter. The food was way overpriced for what was served. The scone was nice but the tiny finger sandwiches were stale or soggy and consisted mainly of cream cheese and paper thin slices of something else. The desserts were pretty but too sweet to eat. We took them in a to go box but ended up throwing them away. The cost for 2 people was $275 including close to $50 tip the server clearly wasnt happy with, but all things considered I thought was generous. The hotel staff were wonderful, the rooms beautiful. Skip High Tea.
Read More
Janice Ruth
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fairmont standard
Maochuan
icon-with Children
with Children
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The AC is good but a little bit noisy
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9,2
Exceptional
From 2.848 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Julia
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

NA
Darien
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good all beautiful
Robert
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Accommodating staff reimbursed us for a misleading description of our room on the Expedia website. Thank to them, we did not feel denied.
Lisa
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

With Q closed, the Bengal not open for lunch or a quiet late lunch as well as the Rooftop restaurant being closed for the season…it sure was bad timing for us and no alternates were provided. The hotel was wonderful but Spring Break prices for low amenities was very disappointing. We had hoped to spend more time in the hotel…just too noisy.
Read More
Cagney
2,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We specifically booked a room that would sleep 3 people and included a separate sitting room (according to Expedia). When checking into the hotel, they tried to tell us that we did not get this kind of room. Had to fight for what we originally paid for (it was more money for this room vs a rack room). The hotel acted like they gave us an upgrade, but really we had to argue with the front desk to just get what we originally paid for. Pool was shut down early on our first night. The room was dusty and other areas of the hotel are under construction. Wasn’t impressed with the check in process and was made to feel like we were at fault for the booking. Or that Expedia had it wrong.
Read More
Crystal
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing staff and wonderful experience!
Ricamarie
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff! Geraldine and the valet staff were super accommodating and welcoming . Would definitely come back!
Shelley
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room - great vintage decor
Keith
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room and facilities were exceptional. All the Staff very friendly and courteous. Would highly recommend.
Angela
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great time and will be coming back next month
Brittlyn
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing experience from check in. Scavenger hunt for my daughter, lovely staff, so clean. Will come here again and again.
Amber Lynn
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Would most def recommend!!!
Catherine
icon-with Pet
with Pet
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Another great stay!
Nicole
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything was amazing!!
Geoff
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We have always had an excellent experience at the Empress. The Gold lounge is second to none in comfort and service.
Jarrett
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Reserved a City View Room but the only view we had was the roof of the first floor so that was very disappointing for our stay. Other than that it was a great property.
Paul
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Historic property with up to date facilities. Spent two nights. Used the pool and fitness facility. Staff were great and extremely discreet. Would come back again.
Roxanne
icon-with Partner
with Partner
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location is perfect and if you are into history the Fairmont oozes it. We had a couple issues while we were there. The room was on the city side and very loud-our neighbors also had kids and a dog-It happens & not the hotels fault. Parking was expensive-$25+ a day. But my fault for not checking. The real disappointment was High Tea. We were there for our anniversary and it was a bucket list experience for us. It wasnt what we hoped for. The staff at the hostess station were not very friendly- we were made to feel like we were bothering them-we were 10 minutes early for our reservation. Once seated we were at our table for a little over an hour and other than asking us if we wanted more expensive drinks than were included in the tea, when we were seated, and bringing us our bill the server only checked in on us one time right after another server had brought the food and tea. We didnt want to make a fuss but the tea in one pot was cold and bitter. The food was way overpriced for what was served. The scone was nice but the tiny finger sandwiches were stale or soggy and consisted mainly of cream cheese and paper thin slices of something else. The desserts were pretty but too sweet to eat. We took them in a to go box but ended up throwing them away. The cost for 2 people was $275 including close to $50 tip the server clearly wasnt happy with, but all things considered I thought was generous. The hotel staff were wonderful, the rooms beautiful. Skip High Tea.
Read More
Janice Ruth
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fairmont standard
Maochuan
icon-with Children
with Children
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The AC is good but a little bit noisy
Number of reviews per page
20
40