Fairmont Empress

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9,4
/10
Exceptional
2.953 reviews

What Guests Say About Their Stay

Greg

10,0
/ 10
We went for a surprise anniversary and selected the queen room with harbor view. Was gorgeous but came with impeded view of harbor and construction of a rooftop access area. Not what the advertisements offered. The hotel received my frustration and responded to my concerns promptly and attentively. The focus and attention to my concerns was sincere and most gracious. Thank you to the team. We had a most lovely visit.

Cherryl Love

10,0
/ 10
Very helpful staff especially when we asked them to fix small issue inside the washroom. In addition, staff were helpful when we try to navigate Fairmont Empress parking area which was confusing at start. Moreover, cleaning staff were amazing and always made the room clean and organize. Lastly, breakfast sausage was good with excellent drip coffee that made my brain focus and alive! During breakfast, the staff were accomodating when we told them that we are going to join whale watching tour. They did their best and made sure that our breakfast were done before the cut off time of the tour. We made it before the cut off time and saw three humpbacks!!! Keep up the good job guys and gals, and thank you for looking after us!

Laurette

10,0
/ 10
We just loved the Empress. The service and the accommodations were top notch. The location is ideal! Can’t wait to return. We had brunch in the breakfast dining room and it was the best meal of our week-long trip.
In the Area
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721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Victoria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

General
Near Miniature World

Location
With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Destination Greater Victoria - 0.2 km / 0.1 mi
Victoria Conference Centre - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Miniature World - 0.3 km / 0.2 mi
Maritime Museum of British Columbia - 0.3 km / 0.2 mi
The Vic Theatre - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.4 km / 0.2 mi
Thunderbird Park - 0.4 km / 0.2 mi
Steamship Terminal - 0.4 km / 0.2 mi
Bay Centre - 0.4 km / 0.3 mi
Victoria Harbour - 0.5 km / 0.3 mi
Beacon Hill Park - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.6 km / 0.4 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.5 km / 16.5 mi
Roche Harbor, WA (RCE) - 272.1 km / 169.1 mi
Friday Harbor, WA (FRD) - 258.8 km / 160.8 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 256.6 km / 159.5 mi

The preferred airport for Fairmont Empress is Victoria Intl. Airport (YYJ).

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

All facilities in Fairmont Empress

Entertainment Facility Fairmont Empress
Entertainment Facility
Functional Hall Fairmont Empress
Functional Hall
Common Space Fairmont Empress
Common Space
Lobby Fairmont Empress
Lobby
Exterior Fairmont Empress
Exterior

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Breakfast
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9,4
Exceptional
From 2.953 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,6

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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Greg
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We went for a surprise anniversary and selected the queen room with harbor view. Was gorgeous but came with impeded view of harbor and construction of a rooftop access area. Not what the advertisements offered. The hotel received my frustration and responded to my concerns promptly and attentively. The focus and attention to my concerns was sincere and most gracious. Thank you to the team. We had a most lovely visit.
Read More
Jeff
icon-with Pet
with Pet
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff. Excellent location!
Rajdeep
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good
Cherryl Love
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very helpful staff especially when we asked them to fix small issue inside the washroom. In addition, staff were helpful when we try to navigate Fairmont Empress parking area which was confusing at start. Moreover, cleaning staff were amazing and always made the room clean and organize. Lastly, breakfast sausage was good with excellent drip coffee that made my brain focus and alive! During breakfast, the staff were accomodating when we told them that we are going to join whale watching tour. They did their best and made sure that our breakfast were done before the cut off time of the tour. We made it before the cut off time and saw three humpbacks!!! Keep up the good job guys and gals, and thank you for looking after us!
Read More
Adam
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Q lounge looks beautiful after updates. Gym, as always, the weak spot.
Laurette
icon-Family
Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We just loved the Empress. The service and the accommodations were top notch. The location is ideal! Can’t wait to return. We had brunch in the breakfast dining room and it was the best meal of our week-long trip.
Ben
4,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not impressed.
Paul
icon-with Partner
with Partner
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful outside, perfect location for walking. Hotel has tiniest of bathrooms, common to old hotels No lobby coffee, which I find unacceptable. Manager offered to deliver coffee next morning. Up and ready at 6:30… never showed. So, all in all, I’d stay somewhere else next time. Not worth it
Svetlana
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing staff and customer service.
Janine
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful location
Stephen
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent!
Veniamin
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I would definitely come back
David
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Need broader alcohol selection especially bourbons.
Debashree
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was really good
Gerrit
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bathtub is not senior friendly, has no handle, we enjoyed the rainshower, however an additional hand-held shower head is missing.
Kevin
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

.
Deanne
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed in a good room which we had never done before. It was nice to be able relax, play games, have a drink, and relax with a beautiful view. All the staff we encountered were amazing, friendly, helpful, and knowledgeable!
Kimberly
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Fairmont Empress is a beautiful hotel with a stunning property right in downtown Victoria. We couldn’t have asked for a more central location to explore the city.
Roger
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel and the staff were all top notch.
Tyler
icon-with Children
with Children
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Honestly was soo disappointed. I’m a Fairmont girl through and through. I saw how they advertised and pride themselves in being a super pet friendly hotel. This was so far from the truth. I have three dogs and there was no dog bowls, no water bowls, no dog beds. And in addition, no dog menu or treats!?! No treats?! They were informed of all of my info upon booking. I was shocked at how poorly my pets were treated as “guests” in such an “iconic” hotel. Didn’t bring much pet food as I was planning to order from their menu but they didn’t have one. So many 5 stars I’ve been to with my dogs had them and so that was surprisingly disappointing
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Number of reviews per page
20
40

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Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.